Provision of Customer Call Centre Services

Contract notice (2015-04-02)
Object
Scope of the procurement
Title: Customer services
Quantity or scope:
“See RFT for details.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Social Protection
Postal address: Aras Mhic Dhiarmada, Store Street
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.welfare.ie 🌏
Phone: +353 17043828 📞

Reference
Dates
Date dispatched: 2015-04-02 📅
Submission deadline: 2015-05-13 📅
Publication date: 2015-04-04 📅
Identifiers
Notice number: 2015/S 067-120030
OJ-S issue: 67

Object
Scope of the procurement
Short description:
“The provision of Call Management services to support the application and payment of the water conservation grant.”
Reference number: Customer Call Centre Services
Place of performance
Main site or place of performance:
“Ireland.”

Procedure
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Awarding authority name: Department of Environment, Community and Local Government
Contact
Contact point: Christopher McCamley
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/349 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=86676&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=86676&B=ETENDERS_SIMPLE 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: Customer Call Centre Services
Source: OJS 2015/S 067-120030 (2015-04-02)