Services for Contact Centre for Student Enrolment

ITSLIGO

IT Sligo has initiated a project to outsource its
requirements for student contact centre services. Its aim
is to acquire an efficient, timely and customer centred
outsourced service for the processing of Student
Registration Applications, and payment of associated fees
as relevant and to interface with its customers accordingly.
It is envisaged that the award date for this contract will be
June 2013.

Deadline

The time limit for receipt of tenders was 2013-04-08. The procurement was published on 2013-03-19.

Who?

• ITSLIGO

What?

• Computer-related management services › Document management services
• General public services › Administrative services for business operations
• Scanning and invoicing services › Scanning services
• Telephone-answering services › Call centre

Where?

• Border, Midland and Western

Procurement history

Date	Document
2013-03-19	Contract notice

Contract notice (2013-03-19)
Object
Scope of the procurement
Title: Administrative services for business operations
Quantity or scope:

It is envisaged that a contract with a duration of 3 years will be awarded with an option to extend by a further 2 years, over periods to be set at the discretion of the contracting authority.500 000,00

Total value of the procurement: 500 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Administrative services for business operations 📦

Procedure
Procedure type: Competitive dialogue
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Itsligo
Postal address: Ash Lane
Postal town: Sligo
Contact
E-mail: burke.caroline@itsligo.ie 📧
Phone: +353 719137331 📞
Fax: +353 719160934 📠

Reference
Dates
Date dispatched: 2013-03-19 📅
Submission deadline: 2013-04-08 📅
Publication date: 2013-03-22 📅
Identifiers
Notice number: 2013/S 058-095941
OJ-S issue: 58
Additional information

1) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. 2) Contract award will be subject to the approval of the competent authorities and the receipt of necessary funding 3) This is the sole call for competition for these services 4) Contract award will be subject to the conduct of negotiation meetings and the production of a valid tax clearance certificate 5) The services in question are not subject to the procedures or timelines rules contained in Directive 2004/18EC and no implied contract as to the application of the Directive should be assumed. 6) IT Sligo undertakes to hold confidential information provided by applicants following on from the Tender Stage, subject to IT Sligo's obligations under law. IT Sligo is subject to the Freedom of Information Act. Applications should state if any of the information supplied by them in response to this notice, is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Act. Applicants should state why they consider the information to be confidential or commercially sensitive. If applicants consider that noe of the information supplied by them is confidential or commercially sensitive, they should make a statement to that effect. 7) Clarifications - the cotnracting autority is entitled, but not obliged, to seek clarificationof any matter relevant to the tenders submitted. 8) It is anticipated that the Acquired Rights Directive and Irish regulations will be deemed to apply to this contract or that contractual equivalents will be included in the terms and conditions. The chose participatns will be provided with relevant information on thsi area as it becomes available. 9) the Contract ultimately signed with the successful tenderer may provide variations in the quality and scope of services during the currency of the contract.

Additional information

1) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.

2) Contract award will be subject to the approval of the competent authorities and the receipt of necessary funding

3) This is the sole call for competition for these services

4) Contract award will be subject to the conduct of negotiation meetings and the production of a valid tax clearance certificate

5) The services in question are not subject to the procedures or timelines rules contained in Directive 2004/18EC and no implied contract as to the application of the Directive should be assumed.

6) IT Sligo undertakes to hold confidential information provided by applicants following on from the Tender Stage, subject to IT Sligo's obligations under law. IT Sligo is subject to the Freedom of Information Act. Applications should state if any of the information supplied by them in response to this notice, is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Act.

Applicants should state why they consider the information to be confidential or commercially sensitive. If applicants consider that noe of the information supplied by them is confidential or commercially sensitive, they should make a statement to that effect.

7) Clarifications - the cotnracting autority is entitled, but not obliged, to seek clarificationof any matter relevant to the tenders submitted.

8) It is anticipated that the Acquired Rights Directive and Irish regulations will be deemed to apply to this contract or that contractual equivalents will be included in the terms and conditions. The chose participatns will be provided with relevant information on thsi area as it becomes available.

9) the Contract ultimately signed with the successful tenderer may provide variations in the quality and scope of services during the currency of the contract.

Object
Scope of the procurement
Short description:

IT Sligo has initiated a project to outsource its

requirements for student contact centre services. Its aim

is to acquire an efficient, timely and customer centred

outsourced service for the processing of Student

Registration Applications, and payment of associated fees

as relevant and to interface with its customers accordingly.

It is envisaged that the award date for this contract will be

June 2013.

Quantity or scope:

It is envisaged that a contract with a duration of 3 years will be awarded with an option to extend by a further 2 years, over periods to be set at the discretion of the contracting authority.

Duration: 60 months
Place of performance
Main site or place of performance: Sligo.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

1) Interested parties must register their interest on www.etenders.gov.ie in order to be included on the mailing list of clarifications. All information relating to attachments, including clarifications and changes, will be published on this website, registration for which is free of charge. IT Sligo will not accept responsibility for information relayed (or not relayed) via third parties.

2) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded the contract, the contracting authority terminates the contract; the contracting authority reserves the right to award the tender at any time during the tender validity period to the next highest scoring tenderer under the same terms as tendered by the party. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and / or initiate a new contract award procedure at its sole discretion.

3) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract at any time, in accordance with the terms and condtions of the contract.

Economic and financial standing:

Please refer to the qualification questionnaire available to download from eTenders.

Technical and professional ability:

Please refer to the qualification questionnaire available to download from eTenders.

Procedure
Languages
Language: English 🗣️
Other languages: Ga

Contracting authority
Contact
Contact point: Caroline Burke

Reference
Additional information

1) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.

2) Contract award will be subject to the approval of the competent authorities and the receipt of necessary funding

3) This is the sole call for competition for these services

4) Contract award will be subject to the conduct of negotiation meetings and the production of a valid tax clearance certificate

5) The services in question are not subject to the procedures or timelines rules contained in Directive 2004/18EC and no implied contract as to the application of the Directive should be assumed.

6) IT Sligo undertakes to hold confidential information provided by applicants following on from the Tender Stage, subject to IT Sligo's obligations under law. IT Sligo is subject to the Freedom of Information Act. Applications should state if any of the information supplied by them in response to this notice, is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Act.

Applicants should state why they consider the information to be confidential or commercially sensitive. If applicants consider that noe of the information supplied by them is confidential or commercially sensitive, they should make a statement to that effect.

7) Clarifications - the cotnracting autority is entitled, but not obliged, to seek clarificationof any matter relevant to the tenders submitted.

8) It is anticipated that the Acquired Rights Directive and Irish regulations will be deemed to apply to this contract or that contractual equivalents will be included in the terms and conditions. The chose participatns will be provided with relevant information on thsi area as it becomes available.

9) the Contract ultimately signed with the successful tenderer may provide variations in the quality and scope of services during the currency of the contract.

Complementary information
Review body
Name: High Court
Postal address: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Name: Please see your Legal Advisor
Information about review deadlines:

Please see the relevant Irish Statutory Instruments (SI130 of 2010 and SI 420 of 2010) available at www.irishstatutebook.ie

Service from which information about the review procedure may be obtained
Name: The Courts Service
Postal address: 15 - 24 Phoenix Street, North Smithfield
Postal town: Dublin 7
Phone: +353 18886000 📞
Source: OJS 2013/S 058-095941 (2013-03-19)

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