Recent procurements of customer Relation Management software package in Ireland
2023-10-12Provision, Implementation and Support of an Equine ePassport Application and Related Services (Horse Sport Ireland)
The purpose of this competition is to establish a single party Framework Agreement for the development of a secure and scalable Digital Equine Passporting System that may in the future support any of the up to 7 separate equine studbooks to opt in to using a common ePassport solution if they so desire. Under Animal Breeding Regulations, an ePassport will not replace existing physical passports, but is a complementary offering and may include a physical card or token or similar. Tenderers should …
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2023-04-03Provision of Social Media Services (Tourism Ireland CLG)
Tourism Ireland wishes to enter into a contract with a Supplier(s) for Social Media Services. The requirements are split into two [2] lots:
Lot 1 - Social Media Management; and
Lot 2 - Community Management & Influencer Services
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2022-10-27Fundraising & Donation Management Software System and Associated Services (University College Cork ( UCC ))
The UCC Alumni and Development office at University College Cork require a cloud-based complete fundraising and supporter management CRM solution that will enable us to operate effectively, reach and engage new supporters and retain and cultivate existing donors.
The software should ideally be custom-built for non-profit organisations and provide advanced technology designed to help grow the University’s supporter base, cultivate new revenue streams, and expand our institutions impact.
View the procurement » Mentioned suppliers:Blackbaud Europe Ltd
2022-09-13Business Process Improvement platform and Customer Relationship Management platform (Clare County Council)
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service …
View the procurement » Mentioned suppliers:Granicus-Firmstep Limited
2022-08-012022 CORU Registration Management System (1) (Health and Social Care Professionals Council (CORU))
CORU is seeking a software application to provide Registration Management functionality, including the recognition of international qualifications, management of registration and renewals, continuous professional development assessments and in a secure manner. A securely hosted solution is required which must be located within the Republic of Ireland European Union (EU) for GDPR purposes, with no requirement for CORU to manage server infrastructure.
View the procurement » Mentioned suppliers:THENTIA UK LIMITED
2022-05-25ATU Single Operator Framework Agreement Career Development Software (Atlantic Technological University)
The Contracting Authority proposes to engage in a competitive process for the establishment of a Single Party framework agreement for the provision of a streamlined, “out of the box” Software as a Service (SaaS) ) Career Development Digital Platform (CDDP) to support ATU Higher Ed 4.0 Career Learning Pathways and Recognition of Prior Learning programme provision and management of Career Learning Pathways.
View the procurement » Mentioned suppliers:Access UK Ltd
2022-02-04Single Party Framework Agreement for the provision of a Managed Car Park Management Solution and Related Support... (Dublin City Council)
Dublin City Council wish to establish a Single Party Framework Agreement for the provision of a Managed Car Park Management Solution and Related Support services for use at multiple site locations across Dublin City Council area.
The End-to-End Car Park Management Solution will be initially deployed in the underground car park located at the Civic Offices in Wood Quay, Dublin 8.
The proposed solution must have the potential to scale and include additional car park locations if required. The solution will …
View the procurement » Mentioned suppliers:Ronspot Ltd
2021-06-28Customer Identity Management Service (Raidio Teilifis Eireann (RTE))
RTÉ are seeking companies who can deliver a Customer Identity Management Service so RTÉ customers can register and sign in to RTÉ products and services for various benefits. This tender is for a renewal of an existing service. The contract amount covers a period of 3 years.
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2021-01-29Digital Services and Customer Relationship Management Platform (Cork County Council)
The digital services portfolio resides within corporate services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform.
A tender for …
View the procurement » Mentioned suppliers:Granicus-Firmstep Limited
2020-06-03Provision of a Civil Defence Volunteer and Equipment Management System (Department of Defence)
The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of a Civil Defence Volunteer and Equipment Management System and associated services. The system will provide new and effective ways of gathering, managing and analysing data across the Civil Defence organisation. It will provide for integrated processing and management of Civil Defence data and give a comprehensive overview of volunteers, operations, …
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2020-01-09Single Party Framework Agreement for the Provision and Support of a Student Management Solution (National University of Ireland, Galway (NUI Galway))
NUI Galway are embarking on this tender process to upgrade our existing student management system to meet current and future business needs ensuring we maximise the benefits of technological advances.
The student digital pathways aims to improve the organisation, processes and underlying technology used to manage the students’ journey at NUI Galway – from recruitment to graduation covering core University capabilities such as:
— student recruitment,
— student admissions,
— student registration,
— student …
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2019-08-02UL — RFT for the Supply of Campus Survey Software Subscription (Education Procurement Service (EPS))
This request for tender is for the provision of services for Campus Wide Survey Software Subscription for the University of Limerick (UL). The objective is to preferably have a cloud hosted solution offering distributed management functionality to the various internal departments with overall governance by UL’s ITD Department. It is paramount that the solution proposed is fully GDPR compliant and demonstrates varying levels of security ensuring data/account structures are protected.
View the procurement » Mentioned suppliers:Qualtrics LLC
2019-07-18Arrangement Register, Case Management System and Associated Technology Required to operationalise the Decision... (Mental Health Commission)
The Mental Health Commission (MHC) proposes to award a contract for the design, development, testing and support of ICT systems required to support the operationalisation of the Decision Support Service (DSS). This includes:
— software to support system requirements,
— implementation of all ICT systems and services to support the activities of the DSS,
— implementation of a secure integration platform.
The DSS would like to identify and implement an arrangements register, online portal and case …
View the procurement » Mentioned suppliers:Codec
2019-04-09Customer Relationship Management System (CRM) with Support and Maintenance (EirGrid plc)
The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with support and maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and support and maintenance we wish to procure. It also provides information about the selection procedure being used to qualify candidates.
The Framework Agreement period will be for an …
View the procurement » Mentioned suppliers:Storm Technology Ltd
2018-09-20Implementation, Maintenance and Support of a Business to Business (B2B) CRM Solution Incorporating Email Marketing... (Tourism Ireland Limited)
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their industry partners on the Island of Ireland, and overseas trade, media and business tourism contacts in their markets. The solution may also be used in …
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2018-04-23RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer …
View the procurement » Mentioned suppliers:Provident CRM Ltd
2015-06-12CRM Implementation and Support (An Post)
An Post is seeking to enter into a single party Framework Agreement for a period of 3 years with an option to extend for a further 2 years to meet its requirements for implementation of a best-of-breed unified CRM solution, with associated phasing of the solution and support of the product beyond the initial upgrade.
The current CRM system in use by the organisation has supported An Post for over 16 years since 1999. Its major functionality has been as a support and reporting tool for the Customer …
View the procurement » Mentioned suppliers:Dss
2014-07-24RFT for Oracle Support Services (Department of Education and Skills)
This document constitutes a Request for Tenders to select a company to provide Oracle support to the Department's IT Unit in respect of the Department's Oracle estate.
Specifics of the requirement are outlined in section 3 of this document. Prospective tenderers are requested to familiarise themselves with these specifics, as well as with the Public Procurement Rules, before submitting a proposal. A copy of the current Public Procurement Rules may be downloaded from the eTenders website …
View the procurement » Mentioned suppliers:Vidatum Ltd