Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
Enterprise Ireland
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.
DeadlineThe time limit for receipt of tenders was 2018-08-15. The procurement was published on 2018-07-12.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business transaction and personal business software development services › Financial analysis and accounting software development services › Customer Relation Management software development services
- • Financial analysis and accounting software package › Customer Relation Management software package
- • Mainframe computer › Computer configurations
- • Mainframe computer › Computer platforms
- • Software package and information systems › Miscellaneous software package and computer systems
Procurement history
| Date | Document |
|---|---|
| 2018-07-12 | Contract notice |
| 2019-04-12 | Contract award notice |
| 2023-11-21 | Modification of a contract/concession during its term |
Contract notice (2018-07-12)
Object
Scope of the procurement
Title: Customer Relation Management software package
Reference number: 2018/26
Short description:
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦
Additional CPV: Computer platforms 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Enterprise Ireland
Postal address: The Plaza
Postal code: East Point Business
Postal town: Dublin 3
Contact
Internet address: http://www.enterprise-ireland.com 🌏
E-mail: malcolm.kavanagh@enterprise-ireland.com 📧
Phone: +353 7272239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-07-12 📅
Submission deadline: 2018-08-15 📅
Publication date: 2018-07-17 📅
Identifiers
Notice number: 2018/S 135-308462
OJ-S issue: 135
Additional information
Object
Scope of the procurement
Estimated total value: 1 500 000 EUR 💰
Estimated value excluding VAT: 1 500 000 EUR 💰
Duration: 72 months
Description of renewals: Renewal at the end of the framework period.
Additional information:
Main site or place of performance: East Point Business Park. Dublin, Ireland
Procedure
Legal basis: 32014L0024
Justification for the framework agreement:
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2018-08-15 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Malcolm Kavanagh
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/434 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court of Ireland
Postal address: King Inn's
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2018/S 135-308462 (2018-07-12)
Object
Scope of the procurement
Title: Customer Relation Management software package
Reference number: 2018/26
Short description:
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦
Additional CPV: Computer platforms 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Enterprise Ireland
Postal address: The Plaza
Postal code: East Point Business
Postal town: Dublin 3
Contact
Internet address: http://www.enterprise-ireland.com 🌏
E-mail: malcolm.kavanagh@enterprise-ireland.com 📧
Phone: +353 7272239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-07-12 📅
Submission deadline: 2018-08-15 📅
Publication date: 2018-07-17 📅
Identifiers
Notice number: 2018/S 135-308462
OJ-S issue: 135
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders in respect of this competition.
Object
Scope of the procurement
Estimated total value: 1 500 000 EUR 💰
Estimated value excluding VAT: 1 500 000 EUR 💰
Duration: 72 months
Description of renewals: Renewal at the end of the framework period.
Additional information:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders in respect of this competition.
Place of performance
Main site or place of performance: East Point Business Park. Dublin, Ireland
Procedure
Legal basis: 32014L0024
Justification for the framework agreement:
Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6) years in duration.
Justification for framework agreement duration over four years:
Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6) years in duration.
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2018-08-15 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Malcolm Kavanagh
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/434 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=131897&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court of Ireland
Postal address: King Inn's
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2018/S 135-308462 (2018-07-12)
Contract award notice (2019-04-12)
Object
Scope of the procurement
Total value of the procurement: 625 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2019-04-12 📅
Publication date: 2019-04-16 📅
Identifiers
Notice number: 2019/S 075-179027
Refers to notice: 2018/S 135-308462
OJ-S issue: 75
Object
Place of performance
Main site or place of performance: East Point Business Park. Dublin, Ireland.
Procedure
Award criteria
Quality criterion (name): Fitness for purpose of the CRM solution
Quality criterion (weighting): 15 %
Quality criterion (name): Fitness for purpose of the marketing automation system
Fitness for purpose of project implementation, migration delivery and training services proposed
Quality, quantity and balance of proposed team
Quality criterion (weighting): 20 %
Price (weighting): 30 %
Award of contract
Date of contract conclusion: 2019-04-12 📅
Name: Bluewave Technology
Postal address: Suite 18, The Cubes Offices, Sandyford
Postal town: Dublin 18
Country: Ireland 🇮🇪
Total value of the procurement: 1 500 000 EUR 💰
Information about tenders
Number of tenders received: 12
Source: OJS 2019/S 075-179027 (2019-04-12)
Object
Scope of the procurement
Total value of the procurement: 625 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2019-04-12 📅
Publication date: 2019-04-16 📅
Identifiers
Notice number: 2019/S 075-179027
Refers to notice: 2018/S 135-308462
OJ-S issue: 75
Object
Place of performance
Main site or place of performance: East Point Business Park. Dublin, Ireland.
Procedure
Award criteria
Quality criterion (name): Fitness for purpose of the CRM solution
Quality criterion (weighting): 15 %
Quality criterion (name): Fitness for purpose of the marketing automation system
Fitness for purpose of project implementation, migration delivery and training services proposed
Quality, quantity and balance of proposed team
Quality criterion (weighting): 20 %
Price (weighting): 30 %
Award of contract
Date of contract conclusion: 2019-04-12 📅
Name: Bluewave Technology
Postal address: Suite 18, The Cubes Offices, Sandyford
Postal town: Dublin 18
Country: Ireland 🇮🇪
Total value of the procurement: 1 500 000 EUR 💰
Information about tenders
Number of tenders received: 12
Source: OJS 2019/S 075-179027 (2019-04-12)
Modification of a contract/concession during its term (2023-11-21)
Object
Scope of the procurement
Total value of the procurement: 1 500 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Place of performance
NUTS region: Ireland 🏙️
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: The Plaza East Point Business Park
Postal code: 3
Postal town: Dublin
Contact
Internet address: https://www.enterprise-ireland.com 🌏
Phone: +353 17272239 📞
Reference
Dates
Date dispatched: 2023-11-21 📅
Publication date: 2023-11-24 📅
Identifiers
Notice number: 2023/S 227-714233
Refers to notice: 2019/S 075-179027
OJ-S issue: 227
Object
Scope of the procurement
Title of the lot: Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS)
Lot number: 1
Short description:
Main site or place of performance: Dublin, Ireland and various EI offices internationally
Award of contract
Postal address: Suit 18 The Cubes Office Sandyford
Postal town: Dublin
Postal code: 18
E-mail: info@bluewavecx.com 📧
Country: Dublin 🏙️
Internet address: https://www.bluewavecx.com/ie 🌏
Complementary information
Review body
Name: The High Court
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Information about review deadlines: As per SI 130 of the Remedies Regulations
Source: OJS 2023/S 227-714233 (2023-11-21)
Object
Scope of the procurement
Total value of the procurement: 1 500 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Place of performance
NUTS region: Ireland 🏙️
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: The Plaza East Point Business Park
Postal code: 3
Postal town: Dublin
Contact
Internet address: https://www.enterprise-ireland.com 🌏
Phone: +353 17272239 📞
Reference
Dates
Date dispatched: 2023-11-21 📅
Publication date: 2023-11-24 📅
Identifiers
Notice number: 2023/S 227-714233
Refers to notice: 2019/S 075-179027
OJ-S issue: 227
Object
Scope of the procurement
Title of the lot: Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS)
Lot number: 1
Short description:
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
Place of performance
Main site or place of performance: Dublin, Ireland and various EI offices internationally
Award of contract
Postal address: Suit 18 The Cubes Office Sandyford
Postal town: Dublin
Postal code: 18
E-mail: info@bluewavecx.com 📧
Country: Dublin 🏙️
Internet address: https://www.bluewavecx.com/ie 🌏
Complementary information
Review body
Name: The High Court
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Information about review deadlines: As per SI 130 of the Remedies Regulations
Source: OJS 2023/S 227-714233 (2023-11-21)
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