Implementation and Configuration of a CRM System and Follow Up Consultancy Services to Horse Racing Ireland and Subsidiaries

Horse Racing Ireland (HRI)

Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement overview as follows:
— installation of CRM system,
— configuration of system to HRI requirements,
— user training,
— future proofing — support with new releases and updates,
— ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.

Deadline

The time limit for receipt of tenders was 2019-04-25. The procurement was published on 2019-03-26.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2019-03-26 Contract notice
2019-12-23 Contract award notice
Contract notice (2019-03-26)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Reference number: HRIMAR19FD/1
Short description:
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services. From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system. Requirement overview as follows: — installation of CRM system, — configuration of system to HRI requirements, — user training, — future proofing — support with new releases and updates, — ongoing consultancy services to provide insights from data captured within the CRM system. Please consult the PQQ document for a further background to our requirements.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Supplies
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: Customer Relation Management software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Horse Racing Ireland (HRI)
Postal address: The Curragh, Co. Kildare
Postal town: Ballymany
Contact
Internet address: http://www.hri.ie 🌏
E-mail: fdoyle@hri.ie 📧
Phone: +353 45455485 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144418&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144418&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-03-26 📅
Submission deadline: 2019-04-25 📅
Publication date: 2019-03-29 📅
Identifiers
Notice number: 2019/S 063-146087
OJ-S issue: 63
Additional information
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by tenderers; 4) Establishment of the contract will be subject to the approval of the competent authorities; 5) It will be a condition of establishment that candidates and all subcontractors are fully tax compliant as part of their application for participation in the competition; 6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the Contracting Authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the Contracting Authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 7) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process or the contract any time; 8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended; 9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed submissions in order to avoid the risk of elimination from the competition.
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Object
Scope of the procurement
Short description:
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
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Requirement overview as follows:
— installation of CRM system,
— configuration of system to HRI requirements,
— user training,
— future proofing — support with new releases and updates,
— ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
Estimated total value: 500 000 EUR 💰
Estimated value excluding VAT: 500 000 EUR 💰
Duration: 36 months
Description of renewals:
Initial contract will be for the purchase, installation and configuration of a CRM system.
Initial maintenance and consultancy contract awarded for approximately 3 years.
Following expiry of this period, It is envisioned that any and all extensions awarded will be for a period of at least 1 year.
The maximum potential duration of the contract is ten (10) years.

Procedure
Legal basis: 32014L0024
Minimum number of candidates: 5
Maximum number of candidates: 8
Time of receipt of tenders: 17:00
Date of dispatch of invitations: 2019-05-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Fergal Doyle
Internet address: www.hri.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/330 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144418&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties;
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2) This is the sole call for competition for this service;
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by tenderers;
4) Establishment of the contract will be subject to the approval of the competent authorities;
5) It will be a condition of establishment that candidates and all subcontractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the Contracting Authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the Contracting Authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
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7) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;
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9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed submissions in order to avoid the risk of elimination from the competition.
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Complementary information
Review body
Name: The High Court
Postal address: Four Court, Inns Quay
Postal town: Four Court, Inns Quay
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Information about review deadlines:
Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the Framework Agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that Framework Agreement and reviewable public contract.
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Source: OJS 2019/S 063-146087 (2019-03-26)
Contract award notice (2019-12-23)
Object
Scope of the procurement
Total value of the procurement: 593 000 EUR 💰
Notice metadata
Document type: Contract award notice
Nature of contract: Services

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Ballymany, Co. Kildare
Postal town: The Curragh

Reference
Dates
Date dispatched: 2019-12-23 📅
Publication date: 2019-12-27 📅
Identifiers
Notice number: 2019/S 249-618874
Refers to notice: 2019/S 063-146087
OJ-S issue: 249
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by tenderers; 4) Establishment of the contract will be subject to the approval of the competent authorities; 5) It will be a condition of establishment that candidates and all sub-contractors are fully tax compliant as part of their application for participation in the competition; 6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract any time; 8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended; 9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed submissions in order to avoid the risk of elimination from the competition.
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Object
Scope of the procurement
Short description:
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM system and follow up consultancy services.

Procedure
Award criteria
Quality criterion (name): Proposed solution for CRM
Quality criterion (weighting): 2000
Quality criterion (name): Proposed solution for follow up consultancy
Contract management and proposed team
Quality criterion (weighting): 1500
Quality criterion (name): Innovation/value add
Quality criterion (weighting): 1000
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 3500

Award of contract
Date of contract conclusion: 2019-12-17 📅
Name: Two Circles Ltd
Postal town: London
Country: United Kingdom 🇬🇧
London 🏙️
Total value of the procurement: 593 000 EUR 💰
Information about tenders
Number of tenders received: 8

Reference
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
Show more
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by tenderers;
5) It will be a condition of establishment that candidates and all sub-contractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
Show more
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;
Show more
9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed submissions in order to avoid the risk of elimination from the competition.
Show more

Complementary information
Review body
Information about review deadlines:
Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement(including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract
Show more
Source: OJS 2019/S 249-618874 (2019-12-23)
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