Request for Tenders to Establish a Multi Supplier Framework for the Provision and Implementation of Customer Relationship Management Software Solutions

Contract notice (2015-09-21)
Object
Scope of the procurement
Title: Customer Relation Management software package
Quantity or scope:
“This public procurement competition relates to the Establishment of a Multi Supplier Framework Agreement for the Provision and Implementation of Customer...”    Show more
Total value of the procurement: 10 000 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: The Office of Government Procurement
Postal address: 3 Spencer Dock, North Wall Quay
Postal code: D01 K840
Postal town: Dublin
Contact
Internet address: http://www.procurement.ie/ 🌏
E-mail: support@ogp.gov.ie 📧
Phone: +353 761008000 📞

Reference
Dates
Date dispatched: 2015-09-21 📅
Submission deadline: 2015-11-02 📅
Publication date: 2015-09-24 📅
Identifiers
Notice number: 2015/S 185-335944
OJ-S issue: 185
Additional information

“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”

Object
Scope of the procurement
Short description:
“This public procurement competition relates to the establishment of a Multi Supplier Framework Agreement for the Provision and Implementation of Customer...”    Show more

“The Framework Agreement is divided into Lots namely:”

Show more (2)

“— Framework Agreement Lot 1: Provision and Implementation of CRM software as an On Premises solution.”

“— Framework Agreement Lot 2: Provision and Implementation of CRM software as a SaaS/Cloud solution.”

Lot number: 1
Title of the lot: Provision and Implementation of CRM software as an On Premises solution.
Short description:
“Provision and Implementation of CRM software as an On Premises solution.”
Lot number: 2
Title of the lot: Provision and Implementation of CRM software as a SaaS/Cloud solution.
Short description:
“Provision and Implementation of CRM software as a SaaS/Cloud solution.”
Quantity or scope:
“This public procurement competition relates to the Establishment of a Multi Supplier Framework Agreement for the Provision and Implementation of Customer...”    Show more
Number of possible renewals: 2
Time frame for subsequent contracts: 12 months
Duration: 024 months
Reference number: ISW012F

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Economic and financial standing:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Minimum level(s) of standards:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Technical and professional ability:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Contract execution
Deposits and guarantees required:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Please refer to the RFT Documentation associated with the tender notice published on: www.etenders.gov.ie (RFT ID 99576).”
Names and professional qualifications of the staff ✅

Procedure
Number of operators of the framework agreement: 8
Duration of the framework agreement in years: 2
Tender validity period: 006 months
Tender opening date: 2015-11-02 📅
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Awarding authority name: Irish Public Sector Bodies
Contact
Contact point: Tender Operations
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/351 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92796&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92796&B=ETENDERS_SIMPLE 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: ISW012F

Complementary information
Review body
Name: The High Court of Ireland
Country: Ireland 🇮🇪
Information about review deadlines:
“Please consult with your own legal advisors.”
Source: OJS 2015/S 185-335944 (2015-09-21)