Business Process Improvement platform and Customer Relationship Management platform
Clare County Council
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
DeadlineThe time limit for receipt of tenders was 2022-10-18. The procurement was published on 2022-09-13.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business transaction and personal business software development services › Financial analysis and accounting software development services › Customer Relation Management software development services
- • Financial analysis and accounting software package › Customer Relation Management software package
- • Information systems and servers › Information systems
- • Networking, Internet and intranet software development services › Internet and intranet software development services
Procurement history
| Date | Document |
|---|---|
| 2022-09-13 | Contract notice |
| 2023-03-29 | Contract award notice |
Contract notice (2022-09-13)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Mid-West 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Clare County Council
Postal address: Áras Contae an Chláir
Postal code: New Road
Postal town: Ennis
Contact
Internet address: https://www.clarecoco.ie 🌏
E-mail: bdeely@clarecoco.ie 📧
Phone: +353 656846378 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223326&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223326&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-09-13 📅
Submission deadline: 2022-10-18 📅
Publication date: 2022-09-16 📅
Identifiers
Notice number: 2022/S 179-506211
OJ-S issue: 179
Object
Scope of the procurement
Estimated total value: 450 000 EUR 💰
Estimated value excluding VAT: 450 000 EUR 💰
Duration: 48 months
Description of renewals: Potentially two x 12 month extensions
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2023-10-18 📅
Tender opening date: 2022-10-18 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Brid Deely
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/379 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223326&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886125 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Body responsible for mediation procedures
Same as: Review body
Service from which information about the review procedure may be obtained
Postal town: Dublin
Source: OJS 2022/S 179-506211 (2022-09-13)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Short description:
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Mid-West 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Clare County Council
Postal address: Áras Contae an Chláir
Postal code: New Road
Postal town: Ennis
Contact
Internet address: https://www.clarecoco.ie 🌏
E-mail: bdeely@clarecoco.ie 📧
Phone: +353 656846378 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223326&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223326&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-09-13 📅
Submission deadline: 2022-10-18 📅
Publication date: 2022-09-16 📅
Identifiers
Notice number: 2022/S 179-506211
OJ-S issue: 179
Object
Scope of the procurement
Estimated total value: 450 000 EUR 💰
Estimated value excluding VAT: 450 000 EUR 💰
Duration: 48 months
Description of renewals: Potentially two x 12 month extensions
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2023-10-18 📅
Tender opening date: 2022-10-18 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Brid Deely
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/379 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223326&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886125 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Body responsible for mediation procedures
Same as: Review body
Service from which information about the review procedure may be obtained
Postal town: Dublin
Source: OJS 2022/S 179-506211 (2022-09-13)
Contract award notice (2023-03-29)
Object
Scope of the procurement
Total value of the procurement: 450 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-03-29 📅
Publication date: 2023-04-03 📅
Identifiers
Notice number: 2023/S 066-197272
Refers to notice: 2022/S 179-506211
OJ-S issue: 66
Procedure
Award criteria
Quality criterion (name): Understanding the requirements
Quality criterion (weighting): 5%
Quality criterion (name): Project manager and delivery team
Project and contract management (30 marks)
Quality criterion (weighting): 3%
Quality criterion (name): Contract performance and measurement
Meeting the requirements set out in sections 2.1 – 2.9 inclusive under Section 2 Requirements under Appendix 1)
Quality criterion (weighting): 27%
Quality criterion (name): Licensing
Support and maintenance
Quality criterion (weighting): 10%
Cost criterion (name): Cost
Cost criterion (weighting): 40%
Award of contract
Date of contract conclusion: 2023-03-24 📅
Name: Granicus-Firmstep Limited
National registration number: 792638878
Postal address: 7th Floor, 7 Harp Lane
Postal town: London
Postal code: EC3R 6DP
Country: United Kingdom 🇬🇧
Phone: +44 800487518 📞
E-mail: roxanne.gimbel@granicus.com 📧
Country: London 🏙️
Internet address: https://granicus.uk/ 🌏
Total value of the procurement: 450 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2023/S 066-197272 (2023-03-29)
Object
Scope of the procurement
Total value of the procurement: 450 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-03-29 📅
Publication date: 2023-04-03 📅
Identifiers
Notice number: 2023/S 066-197272
Refers to notice: 2022/S 179-506211
OJ-S issue: 66
Procedure
Award criteria
Quality criterion (name): Understanding the requirements
Quality criterion (weighting): 5%
Quality criterion (name): Project manager and delivery team
Project and contract management (30 marks)
Quality criterion (weighting): 3%
Quality criterion (name): Contract performance and measurement
Meeting the requirements set out in sections 2.1 – 2.9 inclusive under Section 2 Requirements under Appendix 1)
Quality criterion (weighting): 27%
Quality criterion (name): Licensing
Support and maintenance
Quality criterion (weighting): 10%
Cost criterion (name): Cost
Cost criterion (weighting): 40%
Award of contract
Date of contract conclusion: 2023-03-24 📅
Name: Granicus-Firmstep Limited
National registration number: 792638878
Postal address: 7th Floor, 7 Harp Lane
Postal town: London
Postal code: EC3R 6DP
Country: United Kingdom 🇬🇧
Phone: +44 800487518 📞
E-mail: roxanne.gimbel@granicus.com 📧
Country: London 🏙️
Internet address: https://granicus.uk/ 🌏
Total value of the procurement: 450 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2023/S 066-197272 (2023-03-29)
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