Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Deadline
The time limit for receipt of tenders was 2022-10-18.
The procurement was published on 2022-09-13.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Business Process Improvement platform and Customer Relationship Management platform”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services....”
Short description
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
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Estimated value excluding VAT: EUR 450 000 💰
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 450 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Potentially two x 12 month extensions
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-10-18
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2023-10-18 📅
Conditions for opening of tenders: 2022-10-18
17:00 📅
Complementary information Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886125📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886125📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Service from which information about the review procedure may be obtained
Name: High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2022/S 179-506211 (2022-09-13)
Contract award notice (2023-03-29) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 450 000 💰
Award criteria
Quality criterion (name): Understanding the requirements
Quality criterion (weighting): 5%
Quality criterion (name): Project manager and delivery team
Quality criterion (name): Project and contract management (30 marks)
Quality criterion (weighting): 3%
Quality criterion (name): Contract performance and measurement
Quality criterion (name):
“Meeting the requirements set out in sections 2.1 – 2.9 inclusive under Section 2 Requirements under Appendix 1)”
Quality criterion (weighting): 27%
Quality criterion (name): Licensing
Quality criterion (name): Support and maintenance
Quality criterion (weighting): 10%
Cost criterion (name): Cost
Cost criterion (weighting): 40%
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 179-506211
Award of contract
1️⃣
Contract Number: 1
Title:
“Business Process Improvement platform and Customer Relationship Management platform”
Date of conclusion of the contract: 2023-03-24 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Granicus-Firmstep Limited
National registration number: 792638878
Postal address: 7th Floor, 7 Harp Lane
Postal town: London
Postal code: EC3R 6DP
Country: United Kingdom 🇬🇧
Phone: +44 800487518📞
E-mail: roxanne.gimbel@granicus.com📧
Region: London 🏙️
URL: https://granicus.uk/🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 450 000 💰
Total value of the contract/lot: EUR 450 000 💰
Source: OJS 2023/S 066-197272 (2023-03-29)