Recent procurements where the supplier Granicus-Firmstep Limited is mentioned
2022-09-13Business Process Improvement platform and Customer Relationship Management platform (Clare County Council)
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service …
View the procurement » Mentioned suppliers:Granicus-Firmstep Limited
2021-01-29Digital Services and Customer Relationship Management Platform (Cork County Council)
The digital services portfolio resides within corporate services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform.
A tender for …
View the procurement » Mentioned suppliers:Granicus-Firmstep Limited