Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance

IDA Ireland

Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.

Deadline

The time limit for receipt of tenders was 2021-09-14. The procurement was published on 2021-08-09.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Blue Wave Technology Ltd

Who?

• IDA Ireland

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-08-09	Contract notice
2022-09-05	Contract award notice

Contract notice (2021-08-09)
Object
Scope of the procurement
Title: Customer Relation Management software package
Reference number: 2104
Short description:

Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Supplies
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦
Additional CPV: Software support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: IDA Ireland
Postal address: Three Park Place
Postal code: Hatch Street Upper
Postal town: Dublin 2
Contact
Internet address: http://www.idaireland.com 🌏
E-mail: lorraine.hernon@ida.ie 📧
Phone: +353 16034000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195277&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195277&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-08-09 📅
Submission deadline: 2021-09-14 📅
Publication date: 2021-08-13 📅
Identifiers
Notice number: 2021/S 156-411730
OJ-S issue: 156

Object
Scope of the procurement
Estimated total value: 10 000 000 EUR 💰
Short description:

As a dynamic sales and marketing organisation, IDA Ireland’s Digital Transformation centres on the commissioning of a new CRM Core Platform. The Digital Transformation roadmap sets out a vision for a CRM Core Platform. Intrinsic to this vision is a ‘Client First’ approach that focusses on delivering an excellent Client experience at each touchpoint.

The proposed platform will provide complete functionality to support all the processes and activities related to Sales, Marketing and Aftercare Support throughout the client journey with IDA. It will continue to enable, and further enhance, the strong existing capabilities of the IDA Team and enable IDA Ireland to deploy optimised business processes across a range of business functions.

The vision for the platform is highlighted below;

• New CRM technology will provide intrinsic support for leads, sales and CRM processes, tailored to the unique aspects of IDA’s business and attuned to client requirements

• The entire client lifecycle will be defined by an end-to-end process with continuous visibility from lead to contract and aftercare support

• The depth of existing client engagement, aftercare support and opportunity conversion will be considerably enhanced via optimised processes and a holistic view of the client

• The platform will act as the system of record for key data elements, driving a single source of ‘truth’ and single view of the client

• Knowledge bases will be integrated tightly with processes, with real-time access to templates and best-in-class collateral to support sales and marketing activities.

Estimated value excluding VAT: 10 000 000 EUR 💰
Duration: 48 months
Description of options:

The framework agreement will be for 4 years. So that an appropriate return on investment can be achieved, the Contracting Authority reserves the right to extend the Term of the Framework Agreement for a period or periods of up to twelve (12) months with a maximum of three (3) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed seven (7) years in aggregate.

Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates: As set out in the PQQ documentation
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2021-10-11 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Lorraine Hernon
Internet address: www.idaireland.com 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/240 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195277&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2021/S 156-411730 (2021-08-09)

Contract award notice (2022-09-05)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2022-09-05 📅
Publication date: 2022-09-09 📅
Identifiers
Notice number: 2022/S 174-490958
Refers to notice: 2021/S 156-411730
OJ-S issue: 174

Object
Place of performance
Main site or place of performance: Dublin

Procedure
Award criteria
Quality criterion (name): Quality of the proposed solution to meet the Core Platform Requirements
Quality criterion (weighting): 150
Quality criterion (name): Quality of the proposed solution to meet the Business Process Requirements
Quality criterion (weighting): 100
Quality criterion (name): Quality of the proposed solution to meet the Technical/ICT Requirements
Quality of the proposal to meet the Project Implementation and Delivery Requirements
Quality of proposal to meet the Support & Maintenance Requirements
Quality of proposal to meet the Contract Management/Governance Requirements
Quality criterion (weighting): 50
Cost criterion (name): Lowest Ultimate Cost
Cost criterion (weighting): 300

Award of contract
Date of contract conclusion: 2022-05-19 📅
Name: Blue Wave Technology Ltd
National registration number: 314938
Postal address: 80 Ranelagh Road, Ranelagh
Postal town: Dublin
Postal code: 6
Country: Ireland 🇮🇪
Phone: +353 12937797 📞
Internet address: www.bluewavegroup.eu 🌏
Information about tenders
Number of tenders received: 4
Source: OJS 2022/S 174-490958 (2022-09-05)

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