Tender for Customer Relationship Management System and Related Services
Higher Education Authority
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
DeadlineThe time limit for receipt of tenders was 2021-09-21. The procurement was published on 2021-08-17.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business transaction and personal business software development services › Financial analysis and accounting software development services › Customer Relation Management software development services
- • Financial analysis and accounting software package › Customer Relation Management software package
- • Information systems and servers › Information systems
Procurement history
| Date | Document |
|---|---|
| 2021-08-17 | Contract notice |
| 2021-09-15 | Additional information |
| 2021-09-17 | Additional information |
| 2021-09-23 | Additional information |
| 2022-05-13 | Contract award notice |
Contract notice (2021-08-17)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Reference number: Hea crm
Short description:
“The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision,...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: Customer Relation Management software package 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Higher Education Authority
Postal address: 3 Shelbourne Buildings, Shelbourne Road, Dublin 4
Postal code: D04C2Y6
Postal town: Dublin 4
Contact
Internet address: http://www.hea.ie 🌏
E-mail: bjohnston@hea.ie 📧
Phone: +353 12317100 📞
Fax: +353 12317172 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-08-17 📅
Submission deadline: 2021-09-21 📅
Publication date: 2021-08-20 📅
Identifiers
Notice number: 2021/S 161-424084
OJ-S issue: 161
Additional information
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the...”
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Object
Scope of the procurement
Estimated total value: 750 000 EUR 💰
Estimated value excluding VAT: 750 000 EUR 💰
Duration: 60 months
Description of renewals:
“It is envisaged that a maintenance contract and associated support services of 5 years duration will be awarded. This contract will have the option to be...”
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Description of options:
“The Contracting Authority reserves the right to enter into annual licence agreements with the successful tenderer for up to a maximum of 8 years.”
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the...”
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Place of performance
Main site or place of performance:
“Dublin 4, D04C2Y6”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Selection criteria as stated in the procurement documents available to download from www.etenders.gov.ie using RFT ID 196813.”
Procedure
Legal basis: 32014L0024
Justification for the framework agreement:
“Expected use of an electronic CRM system may exceed to 4 years.”
Justification for framework agreement duration over four years:
“Expected use of an electronic CRM system may exceed to 4 years.”
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2021-09-21 📅
Tender opening time: 12:00
Place: Electronic opening using the eTenders system www.etenders.gov.ie
Additional information:
“Electronic opening using the eTenders system www.etenders.gov.ie by at least two relevant approved personnel.”
Contracting authority
Identity
National registration number: 0085228K
Contact
Contact point: Brian Johnston
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1176 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
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“2) This is the sole call for competition for this contract/framework.”
“3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.”
“4) Contract award will be subject to the approval of the competent authorities.”
“5) It will be a condition of award that the successful tenderer is and remains tax compliant.”
“6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded...”
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“7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that...”
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“8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the...”
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“9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the...”
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Complementary information
Review body
Name: High Court
Postal address: Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2021/S 161-424084 (2021-08-17)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Reference number: Hea crm
Short description:
“The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision,...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: Customer Relation Management software package 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Higher Education Authority
Postal address: 3 Shelbourne Buildings, Shelbourne Road, Dublin 4
Postal code: D04C2Y6
Postal town: Dublin 4
Contact
Internet address: http://www.hea.ie 🌏
E-mail: bjohnston@hea.ie 📧
Phone: +353 12317100 📞
Fax: +353 12317172 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-08-17 📅
Submission deadline: 2021-09-21 📅
Publication date: 2021-08-20 📅
Identifiers
Notice number: 2021/S 161-424084
OJ-S issue: 161
Additional information
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the...”
Object
Scope of the procurement
Estimated total value: 750 000 EUR 💰
Estimated value excluding VAT: 750 000 EUR 💰
Duration: 60 months
Description of renewals:
“It is envisaged that a maintenance contract and associated support services of 5 years duration will be awarded. This contract will have the option to be...”
Description of options:
“The Contracting Authority reserves the right to enter into annual licence agreements with the successful tenderer for up to a maximum of 8 years.”
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the...”
Place of performance
Main site or place of performance:
“Dublin 4, D04C2Y6”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Selection criteria as stated in the procurement documents available to download from www.etenders.gov.ie using RFT ID 196813.”
Procedure
Legal basis: 32014L0024
Justification for the framework agreement:
“Expected use of an electronic CRM system may exceed to 4 years.”
Justification for framework agreement duration over four years:
“Expected use of an electronic CRM system may exceed to 4 years.”
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2021-09-21 📅
Tender opening time: 12:00
Place: Electronic opening using the eTenders system www.etenders.gov.ie
Additional information:
“Electronic opening using the eTenders system www.etenders.gov.ie by at least two relevant approved personnel.”
Contracting authority
Identity
National registration number: 0085228K
Contact
Contact point: Brian Johnston
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1176 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
“2) This is the sole call for competition for this contract/framework.”
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“3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.”
“4) Contract award will be subject to the approval of the competent authorities.”
“5) It will be a condition of award that the successful tenderer is and remains tax compliant.”
“6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded...”
“7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that...”
“8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the...”
“9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the...”
Complementary information
Review body
Name: High Court
Postal address: Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2021/S 161-424084 (2021-08-17)
Additional information (2021-09-15)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦
Reference
Dates
Date dispatched: 2021-09-15 📅
Submission deadline: 2021-09-28 📅
Publication date: 2021-09-20 📅
Identifiers
Notice number: 2021/S 182-474412
Refers to notice: 2021/S 161-424084
OJ-S issue: 182
Additional information
“The time limit for receipt of tenders or requests to participate was extended to 28/09/2021 noon (Irish Time).”
Source: OJS 2021/S 182-474412 (2021-09-15)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Customer Relation Management software package 📦
Reference
Dates
Date dispatched: 2021-09-15 📅
Submission deadline: 2021-09-28 📅
Publication date: 2021-09-20 📅
Identifiers
Notice number: 2021/S 182-474412
Refers to notice: 2021/S 161-424084
OJ-S issue: 182
Additional information
“The time limit for receipt of tenders or requests to participate was extended to 28/09/2021 noon (Irish Time).”
Source: OJS 2021/S 182-474412 (2021-09-15)
Additional information (2021-09-17)
Reference
Dates
Date dispatched: 2021-09-17 📅
Publication date: 2021-09-22 📅
Identifiers
Notice number: 2021/S 184-479815
OJ-S issue: 184
Additional information
“The "Date for opening of tenders" IV 2.7 is extended to the same date for "Receipt of Tenders" IV 2.2”
Source: OJS 2021/S 184-479815 (2021-09-17)
Reference
Dates
Date dispatched: 2021-09-17 📅
Publication date: 2021-09-22 📅
Identifiers
Notice number: 2021/S 184-479815
OJ-S issue: 184
Additional information
“The "Date for opening of tenders" IV 2.7 is extended to the same date for "Receipt of Tenders" IV 2.2”
Source: OJS 2021/S 184-479815 (2021-09-17)
Additional information (2021-09-23)
Reference
Dates
Date dispatched: 2021-09-23 📅
Submission deadline: 2021-09-29 📅
Publication date: 2021-09-28 📅
Identifiers
Notice number: 2021/S 188-489979
OJ-S issue: 188
Additional information
“The Date for Receipt of Tenders is extended finally 29/09/2021 Noon Irish Time.”
Source: OJS 2021/S 188-489979 (2021-09-23)
Reference
Dates
Date dispatched: 2021-09-23 📅
Submission deadline: 2021-09-29 📅
Publication date: 2021-09-28 📅
Identifiers
Notice number: 2021/S 188-489979
OJ-S issue: 188
Additional information
“The Date for Receipt of Tenders is extended finally 29/09/2021 Noon Irish Time.”
Source: OJS 2021/S 188-489979 (2021-09-23)
Contract award notice (2022-05-13)
Object
Scope of the procurement
Total value of the procurement: 750 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-05-13 📅
Publication date: 2022-05-18 📅
Identifiers
Notice number: 2022/S 096-266184
OJ-S issue: 96
Object
Scope of the procurement
Description of options:
“The term of framework agreement is four years with an option to extend for a further period of two years.”
Procedure
Award criteria
Quality criterion (name): Fitness for Purpose of the Proposed Solutio
Quality criterion (weighting): 40%
Quality criterion (name): Quality, quantity and balance of the Team Proposed
Quality criterion (weighting): 15%
Quality criterion (name): Business, project management and logistical merits
Quality criterion (weighting): 20%
Price (weighting): 25%
Award of contract
Date of contract conclusion: 2022-05-10 📅
Name: BDO Eaton Square Ltd
National registration number: 9511774N
Postal address: 4th Floor, Beaux Lane House, Mercer Street Lower,
Postal town: Dublin 2 - D02 DH60
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 14700000 📞
E-mail: aidan.mchugh@bdoeatonsquare.ie 📧
Country: Dublin 🏙️
Internet address: http://www.bdoeatonsquare.ie 🌏
Total value of the procurement: 750 000 EUR 💰
Information about tenders
Number of tenders received: 8
Complementary information
Review body
Information about review deadlines:
“The framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification”
Source: OJS 2022/S 096-266184 (2022-05-13)
Object
Scope of the procurement
Total value of the procurement: 750 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-05-13 📅
Publication date: 2022-05-18 📅
Identifiers
Notice number: 2022/S 096-266184
OJ-S issue: 96
Object
Scope of the procurement
Description of options:
“The term of framework agreement is four years with an option to extend for a further period of two years.”
Procedure
Award criteria
Quality criterion (name): Fitness for Purpose of the Proposed Solutio
Quality criterion (weighting): 40%
Quality criterion (name): Quality, quantity and balance of the Team Proposed
Quality criterion (weighting): 15%
Quality criterion (name): Business, project management and logistical merits
Quality criterion (weighting): 20%
Price (weighting): 25%
Award of contract
Date of contract conclusion: 2022-05-10 📅
Name: BDO Eaton Square Ltd
National registration number: 9511774N
Postal address: 4th Floor, Beaux Lane House, Mercer Street Lower,
Postal town: Dublin 2 - D02 DH60
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 14700000 📞
E-mail: aidan.mchugh@bdoeatonsquare.ie 📧
Country: Dublin 🏙️
Internet address: http://www.bdoeatonsquare.ie 🌏
Total value of the procurement: 750 000 EUR 💰
Information about tenders
Number of tenders received: 8
Complementary information
Review body
Information about review deadlines:
“The framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification”
Source: OJS 2022/S 096-266184 (2022-05-13)
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