2018-08-24Provision of Survey Services (National Transport Authority)
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including:
— Fare evasion surveys,
— Mystery shopper surveys.
Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional two years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland.
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2018-08-24Provision of Survey Services (National Transport Authority)
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including:
— Fare evasion surveys,
— Mystery shopper surveys.
Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional 2 years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland.
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2018-03-15RFI for Combined Services at Shannon Airport (Shannon Airport Authority DAC)
Shannon Airport Authority DAC (SAA) invites interested parties to submit a completed RFI document (request for information) for the provision of combined services at Shannon Airport. SAA is seeking a facilities management partner to deliver all of the services outlined in the following 4 Schedules:
— Schedule 1: general security & Hold Baggage Screening (HBS)
— Schedule 2: Bundled services
— Schedule 3: Facilities management
— Schedule 4: Landscaping.
View the procurement » Mentioned suppliers:Noonan Services Group Ltd
2017-12-18The provision of Plain English Writing, Editing and Training Services (Department of Social Protection)
The provision of plain English writing, editing and training services to the department of employment affairs and social protection.
This tender encompasses two elements:
1— plain English writing services - reviewing letters, forms, web and other such written customer communications as required by sections of the department on an ad hoc and project basis, and
2— training staff in writing in plain English /principles of plain English to improve the overall standard and readability of customer …
View the procurement » Mentioned suppliers:National Adult Literacy Agency
2017-07-04The provision of a Public Attitudes Survey for An Garda Síochána (An Garda Síochána)
The objective for An Garda Síochána in undertaking this procurement exercise is to procure the services of a company that will provided a top quality survey of public attitudes relating to awareness and effectiveness of Garda publicity campaigns, perceptions of crime at local and national levels, key priorities for the organisation as viewed by the public, the experience of victims of crime and their levels of satisfaction, views of the Garda organisation and how it can be improved, as well as …
View the procurement » Mentioned suppliers:Amarach Research
2017-01-12Provision of a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care... (Health Service Executive (HSE))
The HSE hereby invites suitably qualified and experienced service providers to submit a tender to provide a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care Reimbursement Services/National Medical Card Unit.
In order to ensure continuity of service it is anticipated that a contract will be awarded in mid March 2017 with the new contract to be fully operational from the 30.5.2017. However, service providers should note that the contracted service provider may …
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2016-12-09Ecars Electric Vehicle Customer Services (Electricity Supply Board (ESB))
This requirement is for the supply of customer call centre services, customer administration, data analytics, customer acquisition and social media services. The ESB ecars electric vehicle charging infrastructure is made up of 100 fast chargers and approximately 600 AC public chargers and these numbers may grow in the next 2 to 3 years. ESB ecars operates this infrastructure in the Republic of Ireland and Northern Ireland. ESB ecars are also active in sourcing business in the UK and could have business …
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2016-08-09Retail Product Promotion and Customer Loyalty (An Post)
An Post is seeking to enter into a Single Party Framework Agreement for the provision of An Post Retail Product Promotions Scheme and Customer Loyalty Scheme (Post Rewards) for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years.
Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of …
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2016-08-04Customer Contact Management Services (Commission for Energy Regulation)
The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise engaging a Customer Contact Management Service from a suitably qualified organisation. The renewed outsourcing of customer contact services is the purpose of this tender with its main requirement being that the successful Tenderer becomes the CER's 1 point of contact for …
View the procurement » Mentioned suppliers:ARI Services Europe Ltd [ARISE]
2016-07-08Provision of a National Household Travel Survey (National Transport Authority)
The Authority wishes to undertake a National Household Travel Survey throughout the Republic of Ireland between September 2016 and May 2017. The purpose of the surveys is to gather travel information for the Authority's on-going transportation planning role and to provide travel data for the update of their regional transport models and for the development of additional transport modelling tools.
View the procurement » Mentioned suppliers:Amarach Research
2016-03-23Provision of Community Forum Management / Social Media Engagement / Contact Centre Services (Tourism Ireland Limited)
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Community Engagement, Marketing Programme Development and Management, Centre Operations plus Collaboration and Communication. Currently, our key interaction points are the Ireland.com …
View the procurement » Mentioned suppliers:Metaverse ModSquad UK Ltd
2016-02-16Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
Sustainable Energy Authority of Ireland (SEAI) was established under the
Sustainable Energy Act 2002. Its mission is to play a leading role in transforming
Ireland into a society based on sustainable energy structures, technologies and
practices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
reserves, at its sole …
View the procurement » Mentioned suppliers:Fexco
2015-07-15NRA Tolling Operations Contract (National Roads Authority (NRA))
The National Roads Authority invites interested parties to apply to participate in the Authority's competition to procure tolling operation services for the next-generation M50 eFlow Tolling Operations Contract (the Contract) and any toll points which the Authority may introduce and/or operate in the future on the road network in Ireland. The existing M50 eFlow Toll is an open road tolling system on Dublin's orbital motorway which processes on average 115 000 vehicles per day. The tolling operation …
View the procurement » Mentioned suppliers:Turas Mobility Services
2015-05-08The Provision of a Call Management Service to Bus Eireann (Bus Eireann/Irish Bus)
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months.
The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday.
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2014-12-24Services to Design and Implement an Education and Awareness Advertising Campaign for Tenants and Landlords in the... (Housing Agency)
Provision of services to design and implement an Education and Awareness Advertising Campaign for Tenants and Landlords in the private rented sector. The communication campaign will focus on tenant and landlord rights and responsibilities. The immediate priorities will be the level of rent increases allowable and Part 4 tenancy entitlements which mean once a tenant is in place for 6 months they can remain in the accommodation for 4 years unless a valid notice of termination is served by the landlord.
The …
View the procurement » Mentioned suppliers:Javelin Group
2014-12-17Single Party Framework Agreement for Various Surveys (Enterprise Ireland)
Enterprise Ireland wishes to establish a single party framework agreement for surveys to assist them in addressing issues of significance to staff and improve overall levels of client satisfaction, based on the premise that increased employee engagement leads to improved business results.
The framework agreement will be established on foot of an initial contract for provision of an Enterprise Ireland Staff, Client, Local Enterprise Office Clients, and Technology Researcher surveys as described below.
The …
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2014-09-15RFT CS — Provision of Services for (a) Payment Channels for Court Imposed Fines and (b) Printing and Distribution/... (Courts Service)
The Courts Service is seeking the provision of simple, secure and convenient methods for the payment of court imposed fines through a variety of payment channels; including; an on line facility, postal, over the counter via approved authorised retail outlets and telephone. This is to be delivered through the use of modern technology be cost effective while maximising the collection of fines.
Additionally we are seeking the provision of an efficient, scalable and cost effective solution for the printing …
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2013-05-08Framework agreement - verification of placement data incorporating an employer survey (FAS - Foras Aiseanna Saothair, Training and Employment Authority)
The Framework Agreement will be for a period of 4 years. The intention of this competition is to arrive at a list of up to five potential service-providers to participate in the framework. Its purpose is to undertake sample verification of placement claims submitted by Providers and Contractors relating to training delivered through the mechanism of Contract Training and the Labour Market Education and Training Fund (Momentum). The service will also include polling of employers to provide general …
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2013-03-15P1828 - RFI - Provision of Mystery Shopping / Security Assessments for Dublin and Cork Airport (Dublin Airport Authority plc ( DAA ))
The DAA is a commercially run semi-state organization, created to manage the State's two airports at Dublin and Cork.
As part of the overall Customer Service Strategy for The Loop, Dublin and Cork and for the continuation of DAA's Service Excellence Assessments with Dublin Airport Authority, DAA wishes to procure the services of an external company to develop, manage and deliver a Mystery Shopping / Service Excellence Assessments programme for any of its activities to cover such areas as retail …
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2012-12-12Provision of Account Management and Field Sales Services (Electricity Supply Board)
ESB Electric Ireland invites expressions of interest from Suppliers, service providers or contractors who have the capability to provide Field Sales, Account Management, Sales Campaign Execution and Management, and supporting performance management and information services for the residential and business energy markets in Ireland.
It is currently anticipated that the Framework Agreement will be an initial 3 years with an option to extend the Framework Agreement by a further 2 years.
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2012-10-09Provision of combined services including PRM (Dublin Airport Authority plc (DAA))
DAA invites RFI's for the provision of combined services at Shannon Airport.
Combined services may include but are not restricted to the following.
— Cleaning,
— Porterage and portering,
— Passenger accompaniment, escort and expediting,
— Provision of staff for promotional activities,
— Security,
— Passenger Screening,
— Queue Management,
— Provision of Lounge staff and services,
— Chauffeurs,
— Customer Survey staff,
— Marketing staff,
— Lost,
— Etc.
The project is also intended to address unforeseen …
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2012-07-09Service Provider for an Agent Network and Related Services (Road Safety Authority (RSA))
Contract to operate an Agent Network that is to be responsible for the following as set out in the Request for Tender:
1. provision of application forms;
2. over-the-counter application receipt;
3. over-the-counter customer authentication;
4. security question resetting;
5. photograph and signature receipt;
6. application scanning;
7. over-the-counter payment processing;
8. over-the-counter transaction record transfer;
9. over-the-counter scheduling of theory tests; and
10. agent Network design and …
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2012-05-16Site services (Dublin Airport Authority plc (DAA))
This project is for the provision of site services to Dublin Airport Authority at its Dublin Cork and Shannon airports.
Site services may include but are not restricted to the following.
— Cleaning,
— Porterage and portering,
— Passenger accompaniment, escort and expediting,
— Provision of staff for promotional activities,
— Security,
— Passenger screening,
— Queue management,
— Provision of lounge staff and services,
— Chauffeurs,
— Customer survey staff,
— Marketing staff,
— Etc.
The project is also …
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2011-12-23Provision of a national household travel survey (National Transport Authority)
It is intended that a national household travel survey will provide essential travel behaviour data to support the NTA's transport planning role and for the maintenance of various transport models.
The Authority currently operates and maintains a multi-modal transport model for the GDA. The model was previously maintained by the DTO and came into the ownership of the NTA when the Authority was established in December 2009 and subsumed the DTO.
The GDA model covers two time periods – a 3-hour AM peak …
View the procurement » Mentioned suppliers:Millward Brown Lansdowne
2011-08-11Provision of a National Household Travel Survey (National Transport Authority)
In order to support transport investment decisions and help access transport priorities nationally, the NTA intend to develop a multi-modal transport model covering the Republic of Ireland. In August 2010, the Authority commissioned WSP consultants to undertake a scoping study for the development of a National Transport Model (NTM). This study highlighted the need for a comprehensive household survey to provide essential data on travel behaviour nationally.
The survey shall comprise two stages. The first …
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2011-07-27Invitation to Tender for Advanced Survey Related Services (University College Dublin (UCD))
The University wishes to invite tenders for the provision of Advanced Survey Related Services. The framework agreement may comprise of Advanced Survey Services related to Clinical Research, Social Science Research, Computer Science Research, Education and training research, conducting fieldwork and Interviews, Sampling, Coding, Data Processing and Archiving Services (“Advanced Survey Related Services”).
NOTE: To register your interest in this notice and obtain any additional information please visit the …
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2011-02-18Supply of outsourcing services to the primary care reimbursement service (Health Service Executive)
The HSE invites expressions of interest from competent service providers who wish to be considered for a tender to provide outsourcing services. The HSE wishes to establish a multi-operator framework agreement, of duration of 3 years with an option to extend for another year. The tender has been divided into 4 lots, covering:- ICT support, maintenance and development- ICT operations, infrastructure administration- hardware support- call centre business process support services.
Note: to register your …
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2011-02-10Combined Managed Services for DAA at Shannon (Dublin Airport Authority plc)
1. Combined Services shall include but are not restricted to:
— baggage stroller management including lost property, loop collection service, passenger segregation duties and porterage opportunity,
— lost property including left luggage opportunity,
— customer service agents – check in (seasonal),
— customer service agents – U.S. Preclearance Facility,
— administration of mail room and mail delivery.
View the procurement » Mentioned suppliers:Icts Uk Limited