Retail Product Promotion and Customer Loyalty

An Post

An Post is seeking to enter into a Single Party Framework Agreement for the provision of An Post Retail Product Promotions Scheme and Customer Loyalty Scheme (Post Rewards) for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years.
Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of this PQQ).

Deadline

The time limit for receipt of tenders was 2016-09-09. The procurement was published on 2016-08-09.

Who? What? Where?
Procurement history
Date Document
2016-08-09 Contract notice
Contract notice (2016-08-09)
Object
Scope of the procurement
Title: Promotional services
Reference number: 1623
Short description:
An Post is seeking to enter into a Single Party Framework Agreement for the provision of An Post Retail Product Promotions Scheme and Customer Loyalty Scheme (Post Rewards) for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years. Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of this PQQ).
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Promotional services 📦
Additional CPV: Marketing services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: An Post
Postal address: General Post Office, O'Connell Street
Postal town: Dublin
Contact
Internet address: http://www.anpost.ie/AnPost/ 🌏
E-mail: noelle.kenneally@anpost.ie 📧
Phone: +353 17058551 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102008&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102008&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2016-08-09 📅
Submission deadline: 2016-09-09 📅
Publication date: 2016-08-11 📅
Start date: 2017-01-09 📅
Identifiers
Notice number: 2016/S 154-278944
OJ-S issue: 154

Object
Scope of the procurement
Short description:
An Post is seeking to enter into a Single Party Framework Agreement for the provision of An Post Retail Product Promotions Scheme and Customer Loyalty Scheme (Post Rewards) for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years.
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Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of this PQQ).
Estimated total value: 1 EUR 💰
Short description:
Interested parties should respond to the questions outlined in this PQQ with relevance and to the point responses. Applicants must complete, sign and date the Bona Fides Declaration Document (attached as a separate document as part of this PQQ)
Product Promotions Scheme
These promotions can utilise An Post's existing mechanism for delivering product promotions, i.e. through a voucher driven scheme via An Post's Riposte counter technology system, or provide an alternative method of delivering value. The promotions must add value and be competitive with other promotional offers in the market place.
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The role of the preferred supplier will involve but may not be limited to the following:
— Devise an annual Post Office Retail promotional calendar in line with An Post product promotional Timings;
— Create POS — Concept for each Product Promotion;
— Provide route map and programme deliverable Provide terms and conditions;
— Manage any customer enquiries;
— Management of third party supplies to deliver promotion;
— Identify third party suppliers;
— Negotiate Promotions;
— Recommend Approval;
— Management Implementation.
Customer Loyalty (PostRewards) Scheme
It is envisaged that the preferred supplier will involve but not limited to the following:
— Management of Post Rewards website i.e.: Content Management, Hosting and Maintenance.
— Ability to accept daily SFTP file/s containing customer transaction information and transfer to website.
— Management and recruitment of Retailers to provide rewards.
— All elements of Customer Services — Management of all queries received phone, e mail.
— Manage offer's individual terms and conditions.
— Development of weekly e-Zines.
Estimated value excluding VAT: 1 EUR 💰
Description of renewals: 3 year contract with an option to extend for a period up to a further 2 years.

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Noelle Kenneally
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/391 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102008&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2016/S 154-278944 (2016-08-09)
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