P1828 - RFI - Provision of Mystery Shopping / Security Assessments for Dublin and Cork Airport
Dublin Airport Authority plc ( DAA )
The DAA is a commercially run semi-state organization, created to manage the State's two airports at Dublin and Cork.
As part of the overall Customer Service Strategy for The Loop, Dublin and Cork and for the continuation of DAA's Service Excellence Assessments with Dublin Airport Authority, DAA wishes to procure the services of an external company to develop, manage and deliver a Mystery Shopping / Service Excellence Assessments programme for any of its activities to cover such areas as retail activities; direct and indirect retail stores, self service food outlets, restaurants and bars at Dublin, Cork Airports and to independently measure operational compliance performance on an ongoing basis.
The time limit for receipt of tenders was 2013-04-16. The procurement was published on 2013-03-15.
Who? What?- • Accounting and auditing services › Auditing services
- • Hotel, restaurant and retail trade services › Retail trade services
- • Investigation and security services › Security services
- • Market and economic research; polling and statistics › Market research services
- • Marketing services › Customer services
Procurement history
| Date | Document |
|---|---|
| 2013-03-15 | Contract notice |
Contract notice (2013-03-15)
Object
Scope of the procurement
Title: Auditing services
Quantity or scope:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Auditing services 📦
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Dublin Airport Authority plc ( DAA )
Postal address: Dublin Airport
Postal town: Dublin
Contact
Internet address: http://www.dublinairport.com/home.aspx 🌏
E-mail: leona.keohane@daa.ie 📧
Phone: +353 18145788 📞
Reference
Dates
Date dispatched: 2013-03-15 📅
Submission deadline: 2013-04-16 📅
Publication date: 2013-03-19 📅
Identifiers
Notice number: 2013/S 055-090808
OJ-S issue: 55
Additional information
Object
Scope of the procurement
Service category: 10
Estimated value excluding VAT: 300 000,00 💰
800 000,00 💰
Short description:
Quantity or scope:
Duration: 36 months
Reference number: P1828.
Place of performance
Main site or place of performance: Dublin and Cork Airport.
Legal, economic, financial and technical information
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Duration of the framework agreement in years: 3
Languages
Language: English 🗣️
Contracting authority
Contact
Contact point: Leona Keohane
Address of the buyer profile: http://www.dublinairport.com/home.aspx 🌏
Source: OJS 2013/S 055-090808 (2013-03-15)
Object
Scope of the procurement
Title: Auditing services
Quantity or scope:
The DAA is a commercially run semi-state organization, created to manage the State's two airports at Dublin and Cork.As part of the overall Customer Service Strategy for The Loop, Dublin and Cork and for the continuation of DAA's Service Excellence Assessments with Dublin Airport Authority, DAA wishes to procure the services of an external company to develop, manage and deliver a Mystery Shopping / Service Excellence Assessments programme for any of its activities to cover such areas as retail activities; direct and indirect retail stores, self service food outlets, restaurants and bars at Dublin, Cork Airports and to independently measure operational compliance performance on an ongoing basis.300 000,00800 000,00
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Auditing services 📦
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Dublin Airport Authority plc ( DAA )
Postal address: Dublin Airport
Postal town: Dublin
Contact
Internet address: http://www.dublinairport.com/home.aspx 🌏
E-mail: leona.keohane@daa.ie 📧
Phone: +353 18145788 📞
Reference
Dates
Date dispatched: 2013-03-15 📅
Submission deadline: 2013-04-16 📅
Publication date: 2013-03-19 📅
Identifiers
Notice number: 2013/S 055-090808
OJ-S issue: 55
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=63918&B=ETENDERS_SIMPLE
Show more
Object
Scope of the procurement
Service category: 10
Estimated value excluding VAT: 300 000,00 💰
800 000,00 💰
Short description:
The DAA is a commercially run semi-state organization, created to manage the State's two airports at Dublin and Cork.
As part of the overall Customer Service Strategy for The Loop, Dublin and Cork and for the continuation of DAA's Service Excellence Assessments with Dublin Airport Authority, DAA wishes to procure the services of an external company to develop, manage and deliver a Mystery Shopping / Service Excellence Assessments programme for any of its activities to cover such areas as retail activities; direct and indirect retail stores, self service food outlets, restaurants and bars at Dublin, Cork Airports and to independently measure operational compliance performance on an ongoing basis.
Show more
The DAA is a commercially run semi-state organization, created to manage the State's two airports at Dublin and Cork.
As part of the overall Customer Service Strategy for The Loop, Dublin and Cork and for the continuation of DAA's Service Excellence Assessments with Dublin Airport Authority, DAA wishes to procure the services of an external company to develop, manage and deliver a Mystery Shopping / Service Excellence Assessments programme for any of its activities to cover such areas as retail activities; direct and indirect retail stores, self service food outlets, restaurants and bars at Dublin, Cork Airports and to independently measure operational compliance performance on an ongoing basis.
Show more
Reference number: P1828.
Place of performance
Main site or place of performance: Dublin and Cork Airport.
Legal, economic, financial and technical information
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Duration of the framework agreement in years: 3
Languages
Language: English 🗣️
Contracting authority
Contact
Contact point: Leona Keohane
Address of the buyer profile: http://www.dublinairport.com/home.aspx 🌏
Source: OJS 2013/S 055-090808 (2013-03-15)
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