Customer Contact Management Services
Commission for Energy Regulation
The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise engaging a Customer Contact Management Service from a suitably qualified organisation. The renewed outsourcing of customer contact services is the purpose of this tender with its main requirement being that the successful Tenderer becomes the CER's 1 point of contact for all customer contact.
DeadlineThe time limit for receipt of tenders was 2016-09-09. The procurement was published on 2016-08-04.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2016-08-04 | Contract notice |
| 2016-12-16 | Contract award notice |
Contract notice (2016-08-04)
Object
Scope of the procurement
Title: Customer-care services
Reference number: 011-03-348
Short description:
“The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer-care services 📦
Additional CPV: Customer services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Energy Regulation
Postal address: The Exchange, Belgard Square North, Dublin
Postal code: 24
Postal town: Tallaght
Contact
Internet address: http://www.cer.ie 🌏
E-mail: procurement@cer.ie 📧
Phone: +353 14000800 📞
Fax: +353 14000850 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101903&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101903&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2016-08-04 📅
Submission deadline: 2016-09-09 📅
Publication date: 2016-08-09 📅
Identifiers
Notice number: 2016/S 152-275323
OJ-S issue: 152
Source: OJS 2016/S 152-275323 (2016-08-04)
Object
Scope of the procurement
Title: Customer-care services
Reference number: 011-03-348
Short description:
“The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer-care services 📦
Additional CPV: Customer services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Energy Regulation
Postal address: The Exchange, Belgard Square North, Dublin
Postal code: 24
Postal town: Tallaght
Contact
Internet address: http://www.cer.ie 🌏
E-mail: procurement@cer.ie 📧
Phone: +353 14000800 📞
Fax: +353 14000850 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101903&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101903&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2016-08-04 📅
Submission deadline: 2016-09-09 📅
Publication date: 2016-08-09 📅
Identifiers
Notice number: 2016/S 152-275323
OJ-S issue: 152
Source: OJS 2016/S 152-275323 (2016-08-04)
Contract award notice (2016-12-16)
Object
Scope of the procurement
Short description:
“The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as...”
Show more
Total value of the procurement: 59 357 EUR 💰
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: The Exchange, Belgard Square North, Tallaght
Postal town: Dublin
Reference
Dates
Date dispatched: 2016-12-16 📅
Publication date: 2016-12-21 📅
Identifiers
Notice number: 2016/S 246-449741
Refers to notice: 2016/S 152-275323
OJ-S issue: 246
Source: OJS 2016/S 246-449741 (2016-12-16)
Object
Scope of the procurement
Short description:
“The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as...”
Total value of the procurement: 59 357 EUR 💰
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: The Exchange, Belgard Square North, Tallaght
Postal town: Dublin
Reference
Dates
Date dispatched: 2016-12-16 📅
Publication date: 2016-12-21 📅
Identifiers
Notice number: 2016/S 246-449741
Refers to notice: 2016/S 152-275323
OJ-S issue: 246
Source: OJS 2016/S 246-449741 (2016-12-16)
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