Supply of outsourcing services to the primary care reimbursement service
Health Service Executive
The HSE invites expressions of interest from competent service providers who wish to be considered for a tender to provide outsourcing services. The HSE wishes to establish a multi-operator framework agreement, of duration of 3 years with an option to extend for another year. The tender has been divided into 4 lots, covering:- ICT support, maintenance and development- ICT operations, infrastructure administration- hardware support- call centre business process support services.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=201072.
The time limit for receipt of tenders was 2011-03-31. The procurement was published on 2011-02-18.
Who? What?- • Computer-related services › Computer-related management services
- • Customer services › Customer-care services
- • Helpdesk and support services › Systems support services
- • IT services: consulting, software development, Internet and support › Computer support and consultancy services
- • IT services: consulting, software development, Internet and support › Hardware consultancy services
- • Software maintenance and repair services › Repair of information technology software
- • Software-related services › Software development services
- • Telephone-answering services › Call centre
Procurement history
| Date | Document |
|---|---|
| 2011-02-18 | Contract notice |
| 2011-03-11 | Additional information |
Contract notice (2011-02-18)
Object
Scope of the procurement
Title: computer-related services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Postal address: Exit 5, M50, North Road Dublin 11
Postal town: Finglas
Contact
Internet address: http://www.hse.ie 🌏
E-mail: patarick.burke@hse.ie 📧
Phone: +353 18647100 📞
Fax: +353 18343589 📠
Reference
Dates
Date dispatched: 2011-02-18 📅
Submission deadline: 2011-03-31 📅
Publication date: 2011-02-23 📅
Identifiers
Notice number: 2011/S 37-060769
OJ-S issue: 37
Additional information
(ET Ref:201072).
Object
Scope of the procurement
Estimated value excluding VAT: 12 000 000 💰
30 000 000 💰
Short description:
Lot number: 1
Title of the lot: Lot1: provision of ICT support, maintenance and development services.
Short description:
Quantity or scope: See requirements on request for information (RFI) document which is downloadable from this notice.
Duration: 36 months
Lot number: 2
Title of the lot: Lot2:: provision of ICT operations and infrastructure administration
Short description:
Lot number: 3
Title of the lot: Lot 3: supply of an hardware support service
Short description:
Lot number: 4
Title of the lot: Lot 4: provision of call centre business process support services
Short description:
Place of performance
Main site or place of performance: Republic of Ireland.
Legal, economic, financial and technical information
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Maximum number of operators of the framework agreement: 7
Duration of the framework agreement in months: 36
Minimum number of candidates: 5
Maximum number of candidates: 7
Date of dispatch of invitations: 2011-04-08 📅
Languages
Language: English 🗣️
Contracting authority
Identity
Awarding authority name: Health Service Executive
Contact
Contact point: Primary Care Reimbursement Service
Patrick Burke
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA7381 🌏
Name: Health Service Executive
Postal address: Exit 5, M50, North Road
Postal code: Dublin 11
Contact point: Ivan McConkey
E-mail: ivan.mcconkey@hse.ie 📧
URL for further information: http://www.hse.ie 🌏
URL for documents: http://www.hse.ie 🌏
URL for participation: http://www.hse.ie 🌏
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Recurrent procurement
36 - 48 months
Source: OJS 2011/S 037-060769 (2011-02-18)
Object
Scope of the procurement
Title: computer-related services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer-related services 📦
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Postal address: Exit 5, M50, North Road Dublin 11
Postal town: Finglas
Contact
Internet address: http://www.hse.ie 🌏
E-mail: patarick.burke@hse.ie 📧
Phone: +353 18647100 📞
Fax: +353 18343589 📠
Reference
Dates
Date dispatched: 2011-02-18 📅
Submission deadline: 2011-03-31 📅
Publication date: 2011-02-23 📅
Identifiers
Notice number: 2011/S 37-060769
OJ-S issue: 37
Additional information
(ET Ref:201072).
Object
Scope of the procurement
Estimated value excluding VAT: 12 000 000 💰
30 000 000 💰
Short description:
The HSE invites expressions of interest from competent service providers who wish to be considered for a tender to provide outsourcing services. The HSE wishes to establish a multi-operator framework agreement, of duration of 3 years with an option to extend for another year. The tender has been divided into 4 lots, covering:- ICT support, maintenance and development- ICT operations, infrastructure administration- hardware support- call centre business process support services.
Show more
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=201072.
Title of the lot: Lot1: provision of ICT support, maintenance and development services.
Short description:
This lot is for the supply of suitably qualified personnel who would be capable of providing software support, maintenance and development services. It is anticipated that the services will be primarily for the PCRS (and for this reason, further information specific to the PCRS’s requirements are set out below) but the HSE reserves the right to draw down similar services under the framework agreement in respect of other of its departments.
Show more
Duration: 36 months
Lot number: 2
Title of the lot: Lot2:: provision of ICT operations and infrastructure administration
Short description:
This lot is for the supply of specialised ICT administration, customer support, desktop support, departmental systems support and operations services. It is anticipated that the services will be primarily for the PCRS (and for this reason, further information specific to the PCRS’s requirements are set out below) but the HSE reserves the right to draw down similar services under the framework agreement in respect of other of its departments.
Show more
Title of the lot: Lot 3: supply of an hardware support service
Short description:
This lot is for the supply of hardware support services. It is anticipated that the services will be primarily for the PCRS (and for this reason, further information specific to the PCRS’s requirements are set out below) but the HSE reserves the right to draw down similar services under the framework agreement in respect of other of its departments.
Show more
Title of the lot: Lot 4: provision of call centre business process support services
Short description:
This lot is for the supply of call handling and associated customer business process support services. It is anticipated that the services will be primarily for the PCRS (and for this reason, further information specific to the PCRS’s requirements are set out below) but the HSE reserves the right to draw down similar services under the framework agreement in respect of other of its departments.
Show more
Main site or place of performance: Republic of Ireland.
Legal, economic, financial and technical information
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Maximum number of operators of the framework agreement: 7
Duration of the framework agreement in months: 36
Minimum number of candidates: 5
Maximum number of candidates: 7
Date of dispatch of invitations: 2011-04-08 📅
Languages
Language: English 🗣️
Contracting authority
Identity
Awarding authority name: Health Service Executive
Contact
Contact point: Primary Care Reimbursement Service
Patrick Burke
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA7381 🌏
Name: Health Service Executive
Postal address: Exit 5, M50, North Road
Postal code: Dublin 11
Contact point: Ivan McConkey
E-mail: ivan.mcconkey@hse.ie 📧
URL for further information: http://www.hse.ie 🌏
URL for documents: http://www.hse.ie 🌏
URL for participation: http://www.hse.ie 🌏
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Recurrent procurement
36 - 48 months
Source: OJS 2011/S 037-060769 (2011-02-18)
Additional information (2011-03-11)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2011-03-11 📅
Publication date: 2011-03-16 📅
Identifiers
Notice number: 2011/S 52-084225
Refers to notice: 2011/S 37-060769
OJ-S issue: 52
Source: OJS 2011/S 052-084225 (2011-03-11)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2011-03-11 📅
Publication date: 2011-03-16 📅
Identifiers
Notice number: 2011/S 52-084225
Refers to notice: 2011/S 37-060769
OJ-S issue: 52
Source: OJS 2011/S 052-084225 (2011-03-11)
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