The provision of Customer Communications Services

Department of Social Protection

The development of a strong visual communications outputs for the Department of Employment Affairs and Social Protection.

Deadline

The time limit for receipt of tenders was 2017-11-24. The procurement was published on 2017-10-23.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Creed Communications Limited
• Creed Communications Ltd

Who?

• Department of Social Protection

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2017-10-23	Contract notice
2018-04-11	Contract award notice
2020-06-09	Modification of a contract/concession during its term

Contract notice (2017-10-23)
Object
Scope of the procurement
Title: Customer services
Short description:

The development of a strong visual communications outputs for the Department of Employment Affairs and Social Protection.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer services 📦
Additional CPV: Communications infrastructure 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Social Protection
Postal address: Aras Mhic Dhiarmada, Floor 2, Store Street
Postal town: Dublin
Contact
Internet address: http://www.welfare.ie 🌏
E-mail: seamus.ofarrell@welfare.ie 📧
Phone: +353 17043428 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=120314&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=120314&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-10-23 📅
Submission deadline: 2017-11-24 📅
Publication date: 2017-10-25 📅
Identifiers
Notice number: 2017/S 205-423405
OJ-S issue: 205
Additional information

Estimated value is best estimate at the time of tender (including the initial term of 12 months and any possible extensions) and may change during the course of the contract.

Object
Scope of the procurement
Estimated total value: 600 000 EUR 💰
Estimated value excluding VAT: 600 000 EUR 💰
Duration: 12 months
Description of renewals:

The Contracting Authority reserves the right to extend the Term for a period or periods of up to a further 12 months with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's obligations at law.

Additional information:

Estimated value is best estimate at the time of tender (including the initial term of 12 months and any possible extensions) and may change during the course of the contract.

Place of performance
Main site or place of performance: Dublin.

Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 4 months
Tender opening date: 2017-11-24 📅
Tender opening time: 17:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Seamus O'Farrell
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=120314&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2017/S 205-423405 (2017-10-23)

Contract award notice (2018-04-11)
Object
Scope of the procurement
Total value of the procurement: 600 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: Ie

Reference
Dates
Date dispatched: 2018-04-11 📅
Publication date: 2018-04-13 📅
Identifiers
Notice number: 2018/S 072-160151
Refers to notice: 2017/S 205-423405
OJ-S issue: 72
Additional information

Contract value is best estimate at the time (including the initial term of 12 months and any possible extensions) and may change during the course of the contract.

Procedure
Award criteria
Quality criterion (name): Quality of service offered
Quality criterion (weighting): 350
Quality criterion (name): Level of experience and expertise
Cost criterion: Project rate
Cost weighting: 100
Cost criterion: Blended hourly rate
Cost weighting: 200

Award of contract
Date of contract conclusion: 2018-02-07 📅

Complementary information
Review body
Postal town: Dublin 7
Source: OJS 2018/S 072-160151 (2018-04-11)

Modification of a contract/concession during its term (2020-06-09)
Object
Scope of the procurement
Total value of the procurement: 600 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term

Procedure
Award criteria
Not applicable

Contracting authority
Contact
E-mail: garret.mullaney@welfare.ie 📧

Reference
Dates
Date dispatched: 2020-06-09 📅
Publication date: 2020-06-12 📅
Identifiers
Notice number: 2020/S 113-275030
Refers to notice: 2018/S 072-160151
OJ-S issue: 113

Object
Scope of the procurement
Title of the lot: The provision of Customer Communications Services

Award of contract
Name: Creed Communications Ltd
National registration number: 3468613CH
Postal address: 8 Appian Way, Ranelagh
Postal town: Dublin 6
Postal code: D06 NV29
Country: Ireland 🇮🇪
E-mail: mark@thecreed.ie 📧
Total value of the procurement: 600 000 EUR 💰

Contracting authority
Contact
Contact point: Garret Mullaney
Source: OJS 2020/S 113-275030 (2020-06-09)

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