Provision of Community Forum Management / Social Media Engagement / Contact Centre Services
Tourism Ireland Limited
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Community Engagement, Marketing Programme Development and Management, Centre Operations plus Collaboration and Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive. Please refer to the downloadable documents attached to this notice for the detailed requirements.
DeadlineThe time limit for receipt of tenders was 2016-04-22. The procurement was published on 2016-03-23.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Customer services › Customer-care services
- • Internet development services › Internet or intranet client application development services
Procurement history
| Date | Document |
|---|---|
| 2016-03-23 | Contract notice |
| 2016-11-17 | Contract award notice |
Contract notice (2016-03-23)
Object
Scope of the procurement
Title: Customer services
Quantity or scope:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer services 📦
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 014763642 📠
Reference
Dates
Date dispatched: 2016-03-23 📅
Submission deadline: 2016-04-22 📅
Publication date: 2016-03-25 📅
Identifiers
Notice number: 2016/S 060-101642
OJ-S issue: 60
Additional information
Object
Scope of the procurement
Short description:
Reference number: DDOP/2016/3/02
Place of performance
Main site or place of performance: Island of Ireland.
Legal, economic, financial and technical information
Conditions for participation
Economic and financial standing: Please refer to the supporting documentation.
Minimum level(s) of standards: Please refer to the supporting documentation.
Contract execution
Deposits and guarantees required: Please refer to the supporting documentation.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Please refer to the supporting documentation.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Procedure
Envisaged number of candidates: 5
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97644&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97644&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Start date: 2016-11-01 📅
End date: 2023-11-01 📅
Identifiers
Reference number attributed by the contracting authority: DDOP/2016/3/02
Source: OJS 2016/S 060-101642 (2016-03-23)
Object
Scope of the procurement
Title: Customer services
Quantity or scope:
Tourism Ireland Tourism Ireland is seeking to appoint a Services Provider for the next 3 years, commencing no later than 1.11.2016, with the option to extend annually for a further 4 years. Annual renewal will be subject to satisfactory performance, budget and other factors.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer services 📦
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 014763642 📠
Reference
Dates
Date dispatched: 2016-03-23 📅
Submission deadline: 2016-04-22 📅
Publication date: 2016-03-25 📅
Identifiers
Notice number: 2016/S 060-101642
OJ-S issue: 60
Additional information
Documentation accompanying this Notice should be downloaded from www.etenders.gov.ie This Call for Requests to Participate is the 1
Object
Scope of the procurement
Short description:
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Community Engagement, Marketing Programme Development and Management, Centre Operations plus Collaboration and Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive. Please refer to the downloadable documents attached to this notice for the detailed requirements.
Show more
Place of performance
Main site or place of performance: Island of Ireland.
Legal, economic, financial and technical information
Conditions for participation
Economic and financial standing: Please refer to the supporting documentation.
Minimum level(s) of standards: Please refer to the supporting documentation.
Contract execution
Deposits and guarantees required: Please refer to the supporting documentation.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Please refer to the supporting documentation.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping if successful must contract as a single entity, having joint and several liability.
Names and professional qualifications of the staff ✅
Procedure
Envisaged number of candidates: 5
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97644&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97644&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Start date: 2016-11-01 📅
End date: 2023-11-01 📅
Identifiers
Reference number attributed by the contracting authority: DDOP/2016/3/02
Source: OJS 2016/S 060-101642 (2016-03-23)
Contract award notice (2016-11-17)
Object
Scope of the procurement
Short description:
Total value of the procurement: 5 140 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Northern Ireland 🏙️
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2016-11-17 📅
Publication date: 2016-11-19 📅
Identifiers
Notice number: 2016/S 224-408452
Refers to notice: 2016/S 060-101642
OJ-S issue: 224
Procedure
Award criteria
Quality criterion (name): Community engagement
Quality criterion (weighting): 12
Quality criterion (name): Social media engagement
Quality criterion (weighting): 10
Quality criterion (name): Campaign engagement
Quality criterion (weighting): 8
Quality criterion (name): Other engagement
Quality criterion (weighting): 4
Quality criterion (name): Market co-ordination and development
Quality, training and recruitment
Quality criterion (weighting): 6
Cost criterion: Cost
Cost weighting: 50
Award of contract
Date of contract conclusion: 2016-10-06 📅
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2016/S 224-408452 (2016-11-17)
Object
Scope of the procurement
Short description:
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Community Engagement, Marketing Programme Development and Management, Centre Operations plus Collaboration and Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive.
Show more
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Northern Ireland 🏙️
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2016-11-17 📅
Publication date: 2016-11-19 📅
Identifiers
Notice number: 2016/S 224-408452
Refers to notice: 2016/S 060-101642
OJ-S issue: 224
Procedure
Award criteria
Quality criterion (name): Community engagement
Quality criterion (weighting): 12
Quality criterion (name): Social media engagement
Quality criterion (weighting): 10
Quality criterion (name): Campaign engagement
Quality criterion (weighting): 8
Quality criterion (name): Other engagement
Quality criterion (weighting): 4
Quality criterion (name): Market co-ordination and development
Quality, training and recruitment
Quality criterion (weighting): 6
Cost criterion: Cost
Cost weighting: 50
Award of contract
Date of contract conclusion: 2016-10-06 📅
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2016/S 224-408452 (2016-11-17)
New procurements in related categories 🆕