2015-06-01   The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland sites (Waterways Ireland)
The contract will consist of a number of elements: — remote monitoring of all Back Office Equipment (including but not limited to: servers, switches, UPS and virtual environment), — support, management and maintenance of all back office equipment/software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment), — support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV), — support, management and … View the procurement »
Mentioned suppliers: Ergo

2015-05-15   Tender for the Provision of a Support, Maintenance and Development Service relating to Housing Systems (Local Government Management Agency)
The aim of the tender is to conclude a framework agreement that will establish the general terms governing support, maintenance and development contracts for the Board's housing-related systems (which in the first instance will be the support and and maintenance of iHouse, RAS and Housing Central Broker) while the agreement is in place. The agreement will be with a single supplier and will allow the LGMA to: (a) draw down appropriate resources for the provision of the support and maintenance service … View the procurement »
Mentioned suppliers: Version 1

2015-05-14   The Provision of On-site ICT Support Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department's offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access in the case of an On Call service. The ICT Support Service will also be expected to be involved in a … View the procurement »
Mentioned suppliers: I.T. Rollout Consultancy Limited

2015-05-08   Request for Tenders to establish a multi supplier framework for the provision of skilled ICT Resources (The Office of Government Procurement)
Establishment a multi-supplier Framework Agreement consisting of at least 3 and no more than 7 suitably qualified providers per lot of high standard ICT-related services and resources who will be called upon to meet the Department‘s specific requirements as and when they arise. View the procurement »
Mentioned suppliers: HiberniaEvros Technology Group I.T. Alliance Group Version 1

2015-02-25   Pasture-base Support, Maintenance and Possible Project Work 2015 (Teagasc)
Pasture-base Support, Maintenance and Possible Project Work 2015. View the procurement »

2015-02-03   On-Site Support Technicians for WWETB (Waterford and Wexford Education and Training Board)
Waterford and Wexford ETB invites tenders for the provision of on-site support technicians to service the day-to-day needs of IT support to minimise any equipment downtime while the schools are operational in line with certain annual and periodical maintenance. The contract requires the provision of 2 and possibly 3 dedicated technicians, with additional ad-hoc support also required. The technician(s) concerned will be working with the staff of the IT Department in WWETB and any third parties contracted … View the procurement »
Mentioned suppliers: Hewlett-Packard Ireland

2015-01-19   Managed service and help desk facility for PeopleSoft HRMS and CRM (Department of Public Expenditure and Reform)
The provision of a managed service and help desk facility for the PeopleSoft HRMS and CRM solutions in PeoplePoint HR Shared Service Centre and the Payroll Shared Service Centre. View the procurement »
Mentioned suppliers: BearingPoint Ireland

2015-01-19   Infrastructure Managed Service (Department of Transport, Tourism and Sport)
The Department invites expressions of interest from companies interested in tendering for the provision of Infrastructure managed services to support and maintain the NVDF's current ICT Infrastructure and managed services (the 'Services'). It is proposed to create a single provider framework agreement to cover these and related services (the 'Framework Agreement'). The Department requires the Services to be provided on a 24 x 7 x 365 basis. View the procurement »

2014-11-19   Multi-Party Framework Agreement for Second Level Citrix Support Managed Service (Dublin City Council)
Dublin City Council invites tenders using the open procedure to establish a multi-party framework agreement for the provision of a Second Level Citrix Support Managed Service. Services Required under the Framework The framework operator will be required to provide a Citrix Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser: — On-site resources Provision of on-site … View the procurement »
Mentioned suppliers: Zinopy Limited

2014-11-07   Provision of ICT Managed Service (Department of Justice and Equality)
The Minister for Justice and Equality ('the Contracting Authority') invites responses ('Responses') to this contract notice including appendices 1 — 5 (which together form the 'Contract Notice') from economic operators ('Candidates') for the provision of ICT managed services as described in more detail in Appendix 1 of this Contract Notice ('Services'). Undertakings who wish to participate in this public procurement competition must: 1. comply with all requirements as set out in this Contract Notice; … View the procurement »

2014-11-01   ‘Provision of ICT Software Support Services' for the National Screening Service (National Cancer Screening Service)
The National Screening Service (NSS), part of the HSE Health and Well-being Directorate is seeking responses by way of an Invitation to Tender (ITT) from suitably qualified ICT service providers for the ‘Provision of ICT Software Support Services' for the National Screening Service. The services under this ITT are sought under 2 Lots; Lot (1): Provision of ICT Software Support Services for CervicalCheck — the National Cervical Screening Programme. Lot (2): Provision of ICT Software Support Services for … View the procurement »
Mentioned suppliers: Client Solutions Ltd T/A Avnet Client Solutions

2014-10-20   IP Networks Support and Services (Raidio Teilifis Eireann (RTE))
RTÉ Technology invites submissions, from suitably qualified Tenderers to supply a range of services associated with IP Network Infrastructure (LAN/WAN/etc.). View the procurement »

2014-08-14   Provision of an IT Managed Service for Business Systems (University College Dublin (UCD))
University College Dublin (UCD) invites tender submissions for the provision of an IT Managed Service for Business Systems to UCD. It is the intention of the University to put in place a framework agreement with a single service provider. The agreement will be to host the service on-site for a period of 3 years, with the option to extend the agreement by 1 further 1 year period. View the procurement »
Mentioned suppliers: Version 1

2014-07-24   RFT for Oracle Support Services (Department of Education and Skills)
This document constitutes a Request for Tenders to select a company to provide Oracle support to the Department's IT Unit in respect of the Department's Oracle estate. Specifics of the requirement are outlined in section 3 of this document. Prospective tenderers are requested to familiarise themselves with these specifics, as well as with the Public Procurement Rules, before submitting a proposal. A copy of the current Public Procurement Rules may be downloaded from the eTenders website … View the procurement »
Mentioned suppliers: Vidatum Ltd

2014-07-22   Request for Tenders for the Provision of Managed IT Infrastructure Support Services in Four Lots defined through a... (Courts Service)
Request for Tenders for the Provision of Managed IT Infrastructure Support Services in Four Lots defined through a three tier services catalogue: Lot 1 Managed Service. Lot 2 Network Management/Security Service. Lot 3 Lotus Notes Administration. Lot 4 Oracle, Unix and Biztalk Support. View the procurement »

2014-07-10   14/070 - Single Supplier Frameworks for the Provison of IT Application Support and Development Services to Bord Gáis Éireann (Bord Gais Eireann)
Bord Gáis Éireann require the provision of IT services to provide application support and development services for a number of enterprise applications. It is anticipated that the framework will cover the services outlined below to Bord Gáis Éireann (including any subsidiary or holding company of Bord Gáis Éireann) initially for a 5 year period, with a Bord Gáis Éireann option to extend for up to a further 1 year, subject to an annual review after the 5 year period at the sole discretion of Bord Gáis … View the procurement »

2014-06-12   A15/3468/HMC23/14 - Participation in a Framework for the provision of (Defence Forces Ireland)
The Irish Defence Forces invites tenders from suitably qualified interested parties that wish to participate in a multi-vendor Framework Agreement for the provision of ICT technical support services across a number of lots. The purpose of the Framework is to ensure that appropriately skilled ICT contract staff across multiple disciplines can be provided at short notice to meet the business needs of the Irish Defence Forces. The framework will establish a list of providers, to a maximum of five (5) for … View the procurement »

2014-05-16   2014P005 – Invitation to express an interest in tendering for the provision of a suite of services to redevelop ,... (Central Bank of Ireland)
The Central Bank of Ireland is seeking a candidate to provide it with a suite of services to help it meet its strategic goals for the corporate website. The services required include all aspects of web design, CMS, technical architecture design and support services. We may optionally require hosting and infrastructure management services. View the procurement »

2014-05-13   HSE 522 – Framework Agreement ICT Desktop Support (Health Service Executive (HSE))
The HSE invites tenders from suitable service providers for appointment to a Framework Agreement with an immediate award of contract for Lots 1 and 2 listed below, to enter into a service agreement to continue the provision of a “one stop shop” for the service and repair work of Desktop PC's and Laptops including peripherals such as printers*, scanners etc. and necessitating a physical visit to the user's work location. View the procurement »

2014-04-01   HSE 2745 - Framework Agreement Provision of ICT Technical Support Services (Health Service Executive (HSE))
The purpose of the Framework is to seek to provide additional ICT technical capacity and capability to the Irish Health Service at market competitive rates. The framework will establish a list of suppliers suitably qualified to: (a) Augment internal ICT technical resources; and (b) Provide complete packages of work on behalf of the customer. There will be seven Lots in total. Lots 1 to 4 will cover requirements for resource augmentation. Lots 5 to 7 will be used where complete packages of work are being … View the procurement »
Mentioned suppliers: Agile Networks Ltd Balidea Consulting CapricornVentis Deloitte & Touche Eircom EY Fujitsu Ireland Ltd Harvey Nash Group plc Hewlett Packard Hibernia Evros Tech Group Indra Sistemas IT Alliance Group Logicalis Solutions Irl Open Sky Data Systems PFH Technology Group PlanNet 21 Communications Sogeti Ireland System Dynamics Unity Technology Version 1

2014-03-12   Project 3477 – Tender for the provision of an interactive service for Smoking Cessation Support to the HSE (Health Service Executive (HSE))
The Health Service Executive invites tender responses from suppliers who wish to participate in a tender competition for the provision of an Interactive Service for Smoking Cessation Support to the HSE. The Tobacco Control Framework Implementation Group undertook a scoping exercise to determine requirements in relation to the provision of an ICT based smoking cessation support service (helpline, social media and online). There is a need to alter the service provision from the current helpline model … View the procurement »
Mentioned suppliers: Rigney Dolphin Group

2014-02-03   Tender No - Annual Maintenance and Ongoing Changes to the SAFEPASS/CSCS/QSCS Card Management System (SOLAS)
SOLAS Operations Division currently has national responsibility for the development, monitoring and administration of the Construction Skills Certification Scheme (CSCS), the Quarries Skills Certification Scheme (QSCS) and the Safe Pass – safety awareness programme. The Safety, Health & Welfare at Work (Construction) Regulations 2001 designated SOLAS as the authority with responsibility for the administration of registration cards in respect of CSCS and Safe Pass. The Safety, Health & Welfare at Work … View the procurement »

2013-12-23   WR/CRMS/2013 - Customer Relationship Management Solution (CRMS) for Workplace Relations Services (Department of Jobs, Enterprise and Innovation)
a) The supply and installation of a Customer Relationship Management (CRM) Platform which can be developed in the future to underpin various operations and activities of the State's Workplace Relations Services, b) the design and delivery of a custom business application on the CRM platform to meet Complaints and Adjudication Management requirements, and c) ongoing support and maintenance of the Platform and the Complaints and Adjudication Application. View the procurement »

2013-12-20   Help desk services and administration to support the delivery of SEAI Programmes (Sustainable Energy Authority of Ireland)
The objective of this Request for Tenders is to appoint a service provider to provide Help Desk and Administration Services to SEAI in support of the programmes set out in 1.2 above. However it is likely that the services will be extended to cover wider SEAI programmes, as and when the need arises. Full details of services that are required are set out in the RFT published on www.etenders.gov.ie View the procurement »

2013-12-11   UCDOPP533 - Provision of an IT Managed Service for Business Systems to University College Dublin (University College Dublin ( UCD ))
UCD wishes to complement internal IT Services with a mix of externally provided fully managed platforms services for its Business Systems. The objective is to provide capacity for both existing requirements and to meet any growth in services required by the University and to provide a 24 x 7 x 365 service across all applications. View the procurement »

2013-11-22   011-03-288 - Framework Agreement - ICT Managed Services (Commission for Energy Regulation)
The Commission for Energy Regulation (the ‘CER') is the independent body responsible for overseeing the liberalisation of Ireland's energy sector. Following a recent review of the Commission's ICT Strategy it has been decided to seek an ICT Managed Services partner to support and maintain its current ICT systems and services and provide a disaster recovery service, as well as to work with CER to advise on and implement potential future changes required to meet any changing business requirements or … View the procurement »
Mentioned suppliers: Trilogy Technologies Limited

2013-11-07   Competitive dialogue/negotiated - Assessment Management System (SOLAS - An tSeirbhis Oideachais Leanúnaigh agus Scileanna)
SOLAS CADU is responsible for procuring an Assessment Management System (AMS) on behalf of the organisation to provide an Assessment Authoring & Distribution System which will interoperate with existing SOLAS IT Systems to provide an Assessment Management System to facilitate assessment authoring, administration, scheduling, reporting and analysis of secure high stakes online assessment for SOLAS apprentices. View the procurement »

2013-10-30   OR.31.1019 - Provision of Helpdesk Support and Hardware Maintenance (Department of Health)
The provision of an on-site ICT helpdesk in the Department of Health and the Department of Children and Youth Affairs and the support and maintenance of computer hardware and peripherals. View the procurement »

2013-10-25   Con/088/2013 - RFT for the Provision of ICT Support Services to the Department of Defence (Department of Defence)
The Department of Defence invites tenderers for the provision of ongoing annual support and drawdown onsite support for the Department's ICT network infrastructure. View the procurement »
Mentioned suppliers: Fujitsu Ireland

2013-08-22   ICT2013 - Invitation to Tender for Outsourced ICT Helpdesk with transition to a Managed Cloud Service (The Pharmaceutical Society of Ireland)
The PSI invites tenders for a contract to cover Outsourced ICT Helpdesk with transition to a Managed ICT Cloud service. Onsite support services will be required at the level of 1.5 days per week. The requirements are for an outsourced Technical Support Helpdesk Service as set out in the tender document to support in-house ICT operations with a subsequent design and implementation of a managed cloud based strategy to underpin ICT operations and infrastructure including platforms and office applications in … View the procurement »

2013-08-06   HSE 2865 /13 – Provision of ICT and Associated Services for the HPSC (Health Service Executive (HSE))
Framework Agreement for provision of ICT services to HSE's HPSC. View the procurement »

2013-07-10   Service for the registration of bovine births, the issuing of bovine passports and the handling and processing of... (Department of Agriculture, Food and the Marine)
This public procurement competition relates to the birth registration of bovine animals, the printing and issue of passports for these animals and the recording of bovine movements and on-farm bovine deaths as part of the cattle traceability system in Ireland. The title of the RFT is “a service for the registration of bovine births, the issuing of bovine passports and the handling and processing of notifications in relation to farm-to-farm bovine movements and on-farm bovine deaths under the Animal … View the procurement »

2013-06-21   HSE 2832 - Framework Agreement for SAP Services (Health Service Executive (HSE))
The Health Service Executive (HSE) invites tenders from interested parties that wish to participate in a competition for appointment to a Framework Agreement for the provision of qualified and experienced service providers to provide SAP services the HSE. The HSE manages a number of SAP financial systems in three separate locations. These locations are Parkgate Street Dublin/Kilkenny, Mullingar County Westmeath and Kells, County Meath. The services required will include assistance in planning and … View the procurement »
Mentioned suppliers: Accenture Deloitte & Touche IBM Ireland Ltd SMX Consulting Ltd

2013-06-11   ITT13/012 - Supply of IT Support Services to the Marine Institute (Marine Institute)
The Marine Institute is the national agency responsible for Marine Research, Technology Development and Innovation (RTDI). It seeks to assess and realise the economic potential of Ireland's 220 million acre marine resource; promote the sustainable development of the marine industry through strategic funding programmes and essential scientific services; and safeguard Ireland's marine environment through research and environmental monitoring. Currently a total of 255 users require IT Support services at … View the procurement »

2013-05-13   Managed ICT Helpdesk and Support (Central Remedial Clinic (Clontarf))
The Central Remedial Clinic invites tender submissions for the delivery of managed ICT helpdesk and support services for the CRC in seven locations in Ireland. View the procurement »

2013-04-25   Project 2695 - Design & Implementation of SAP Company Code Financial Solution (Health Service Executive (HSE))
The Health Service Executive (HSE) invites tenders from interested parties for a project to design and implement a SAP solution on the existing Health Services Executive (HSE) Eastern Region's SAP 4.0B system. The purpose of the project is for the HSE to facilitate a financial shared service support model for the Child and Family Agency (CFA) financial and procurement operations. View the procurement »

2013-03-22   UCDOPP481 - Provision of an External IT Support Service to UCD (University College Dublin ( UCD ))
University College Dublin invites responses for the provision of external IT Support Services. Primarily this contract is being put in place for use by UCD, however, the following organisations may wish to avail of the contract with the successful tenderer on this contract: a) Dublin City University; b) Trinity College Dublin; c) National University of Ireland, Maynooth; d) National University of Ireland, Galway; e) University College Cork; f) the University's strategic partners (or any future strategic … View the procurement »
Mentioned suppliers: Fujitsu (Ireland) Ltd.

2012-12-24   Teagasc Managed ICT Service Delivery (Teagasc)
Teagasc wishes to tender and consolidate existing managed service contracts for their ICT Infrastructure through innovative service partners who can provide a process driven Managed Service that is flexible enough to integrate with its internal resources while operating to the highest standards. View the procurement »

2012-10-25   ITIL Helpdesk & Infrastructure Support (Irish Blood Transfusion Service)
The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service ICT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and on-site support resources. The contract should cover the needs of the Helpdesk Technical Support Service and must include Service Management, Service Desk, Call Logging and On-Site Support. The IBTS’ main production hours are 07:00-19:00, Monday to Friday. The successful … View the procurement »

2012-09-24   Managed ICT Helpdesk and Support Services (Citizens Information Board)
The Citizens Information Board is seeking a service provider who will provide a number of key complementary ICT Services. Within the Specification of Requirements these services have been categorised as follows: 3.1 Managed ICT Helpdesk Services 3.2 Managed ICT Support Services 3.3 Vendor Management 3.4 Onsite Technical Support Provision The Board does not envisage these components being separated into lots for the purpose of responding to this RFT. The Board wishes, therefore, to engage one single … View the procurement »

2012-08-20   Interoperability Management Services for National and European Electronic Tolling in Ireland (National Roads Authority (NRA))
The National Roads Authority requires a service provider to provide interoperability management services in relation to national and European electronic tolling arrangments. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=478212. View the procurement »
Mentioned suppliers: Sanef its Technologies Ireland Ltd.

2012-07-20   Schools Broadband Service Desk (Department of Education & Skills)
Thisi RFT seeks the provision of a Service Desk to support the Schools Broadband Programme for all Primary and Post-Primary schools in Ireland during the term of the Services Contract. The Service Desk is being provided in the context of the continued provision of broadband connectivity and services to approximately 4 050 schools. The Service Desk is required to provide a high quality, flexible, first level support service to all schools and is required to be a single point of contact with schools in … View the procurement »

2012-07-02   Market, support and administer online third level educational programmes (University College Dublin (UCD))
There is significant opportunity for University College Dublin (UCD) to deliver a high quality electronically facilitated education experience both nationally and internationally, given its excellent academic and research reputation and capabilities. There is potential for UCD to widen participation in Higher Education through offering of undergraduate and graduate certificates, diplomas and degree qualifications to participants who would otherwise not be able to travel to campus on a regular basis. UCD … View the procurement »

2012-06-15   IT Skills and Support (Sustainable Energy Authority of Ireland)
The objective of this RFT is to identify suitably resourced multi-disciplined IT service providers for the provision of IT skills and support under three LOTs as follows: — Lot 1: Microsoft System Development, — Lot 2: Business Intelligence, — Lot 3: Helpdesk Support, Microsoft Infrastructure and Applications support. Tenderers may submit tenders for one, two or all three LOTs. Please refer to tender document on www.etenders.gov.ie for further details. NOTE: To register your interest in this notice and … View the procurement »

2012-05-14   Framework agreement for consultancy support for enhancing the driver licensing system in Ireland (Road Safety Authority (RSA))
Contract for entry into a framework agreement for provision of consultancy support for the enhancement of the driver licensing system adopted in Ireland and other related services. Services to be delivered within the framework agreement will include: the design and development of enhancements to the existing driver licensing system; support and maintenance of the enhanced driver licensing system; and the provision of associated services as set out in the request for tender. Note: to register your … View the procurement »

2012-04-18   Health intelligence framework for HSE (Health Service Executive (HSE))
The Health Intelligence Ireland system is a web application portal supporting health service planning and monitoring – including the NQAIS (National quality assurance information system) and a health system ‘service directory’. It is an open-source mapping, database and statistical system. The system integrates GIS, database and statistical components. A user-friendly interface supports web-enabled access across the Irish health sector and collaborating agencies. For Full details please see the … View the procurement »

2012-02-20   Interoperability Management and IT Services for National and European Electronic Tolling in Ireland (National Roads Authority (NRA))
The National Roads Authority requires certain interoperability management and information technology services in relation to providing national and European electronic tolling services for motorists within Ireland. It is currently anticipated that the services within the scope of the Contract will include Interoperability Management and IT Services for National and European Electronic Tolling to provide the necessary business processes including systems and communications infrastructure to facilitate an … View the procurement »

2012-01-26   Service provider for the plastic card delivery unit and related services (Road Safety Authority (RSA))
Contract to design, develop and implement and operate a plastic card delivery unit to produce and deliver polycarbonate driving licences and learner permits on the receipt of processed applications, and to design digital tachograph cards, with an option for production of digital tachograph cards, along with the provision of associated services as set out in the request for tender. Further details are set out in the request for tender, obtainable on the etenders website at the address set out below. Note: … View the procurement »

2012-01-20   Provision of IT packaged work services & resource augmentation (Electricity Supply Board)
Electricity Supply Board (ESB) wishes to establish panels of companies to undertake defined packages of IT work and to supply personnel to augment in-company resources on occasions. View the procurement »
Mentioned suppliers: Arekibo Communications Ltd AspiraCon Ltd Deloitte Eircom Experis Hays Specialist Recruitment Ltd Hexaware Technologies UK Ltd I.T. Alliance Group IBM Ireland Limited Infosys Limited iQ Content Ltd Modis OCC Computer Personell (Northern) Limited Software Quality Systems (Ireland) Limited Spanish Point Technologies Ltd System Dynamics Limited Tata Consultancy Services Limited Tomorrows World Limited Version 1 Software Ltd Wipro Limited Zensar Technologies (UK) Ltd Zinopy Limited

2012-01-11   Service provider for the central licensing processing unit and related services (Road Safety Authority (RSA))
Contract to design, develop and implement and operate a central licence processing unit to process applications received for the issuance of learner permits and driving licences, along with the provision of associated services as set out in the Project Information Memorandum. Further details are set out in the pre-qualification documentation, obtainable on the eTenders web site at the address set out below. Note: to register your interest in this notice and obtain any additional information please visit … View the procurement »