IT Skills and Support

Sustainable Energy Authority of Ireland

The objective of this RFT is to identify suitably resourced multi-disciplined IT service providers for the provision of IT skills and support under three LOTs as follows:
— Lot 1: Microsoft System Development,
— Lot 2: Business Intelligence,
— Lot 3: Helpdesk Support, Microsoft Infrastructure and Applications support.
Tenderers may submit tenders for one, two or all three LOTs. Please refer to tender document on www.etenders.gov.ie for further details.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=447872. />The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at http://www.etenders.gov.ie/PostBox/Postbox_Explain.aspx?ID=447872. />Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

Deadline

The time limit for receipt of tenders was 2012-07-25. The procurement was published on 2012-06-15.

Who?

• Sustainable Energy Authority of Ireland

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2012-06-15	Contract notice

Contract notice (2012-06-15)
Object
Scope of the procurement
Title: information technology services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Sustainable Energy Authority of Ireland
Postal address: Wilton Park House, Wilton Place
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.seai.ie 🌏
Phone: +353 18082130 📞

Reference
Dates
Date dispatched: 2012-06-15 📅
Submission deadline: 2012-07-25 📅
Publication date: 2012-06-20 📅
Identifiers
Notice number: 2012/S 116-192287
OJ-S issue: 116
Additional information
(ET Ref:447872).

Object
Scope of the procurement
Short description:

The objective of this RFT is to identify suitably resourced multi-disciplined IT service providers for the provision of IT skills and support under three LOTs as follows:

— Lot 1: Microsoft System Development,

— Lot 2: Business Intelligence,

— Lot 3: Helpdesk Support, Microsoft Infrastructure and Applications support.

Tenderers may submit tenders for one, two or all three LOTs. Please refer to tender document on www.etenders.gov.ie for further details.

NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=447872.

The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at http://www.etenders.gov.ie/PostBox/Postbox_Explain.aspx?ID=447872.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

Lot number: 1
Title of the lot: Microsoft System Development
Short description:

— specialist advice and assistance on improvements to business applications and related project…

… work,— agreed periodical reviews of system, configuration, security and performance (not exceeding four per year),— pool of experienced specialists who can be deployed on-site,— remote support in these areas,— act in an advisory role for future technology and system implementation,— Tier 2 and 3 service desk as per section 2.3 providing support and technology expertise for:—— Sharepoint 2010,—— CRM 4 and 2011,—— SQL Server 2008,—— .net development.

… work,

— agreed periodical reviews of system, configuration, security and performance (not exceeding four per year),

— pool of experienced specialists who can be deployed on-site,

— remote support in these areas,

— act in an advisory role for future technology and system implementation,

— Tier 2 and 3 service desk as per section 2.3 providing support and technology expertise for:

—— Sharepoint 2010,

—— CRM 4 and 2011,

—— SQL Server 2008,

—— .net development.

Quantity or scope: The requirement is for up to 200 days per annum.
Lot number: 2
Title of the lot: Business Intelligence
Short description:

— specialist advice and assistance on improvements to business applications and related project work,— agreed periodical reviews of system, configuration, security and performance (not exceeding four per year),— pool of experienced specialists who can be deployed on-site,— remote support in these areas,— act in an advisory role for future technology and system implementation,— Tier 2 and 3 service desk as per section 2.3 providing support and technology expertise for:—— SQL Server 2008,—— Power Pivot,—— Data Warehousing.

—— Power Pivot,

—— Data Warehousing.

Quantity or scope: The requirement is for up to 150 days per annum.
Lot number: 3
Title of the lot: Helpdesk Support, Microsoft Infrastructure and Applications support
Short description:

— helpdesk support: Tier 1 and 2 service desk as per section 2.3 providing following…

… service:— end user point of contact and resolution centre,— backup tape management (Wilton Park House),— video conferencing equipment Management for monthly staff meeting, onsite preparation and removal of same after event,— co-ordination of all 3rd party incidents with 3rd parties and SEAI,— monthly reporting on service to include:—— incidents by type,—— recommendations for service improvement,—— pro-active maintenance requirements based on monitoring services,— remote monitoring/systems management of all servers physical and virtual,—— including Microsoft DPM backup, and Ops Manager,—— incident management of any alerts that come in to the systems that can be addressed,— desktop and server monthly patch management,— physical and virtual server management,— microsoft Infrastructure and Applications support: Tier 2 and 3 service desk as per section 2.3 providing support and technology expertise for:—— Windows Server 2008,—— Active Directory & DNS,—— Microsoft Exchange Server,—— Microsoft Office Communicator / Lync,—— Microsoft Hyper V,—— Microsoft DPM,—— Microsoft IIS,—— Sharepoint 2010,—— Provide on-site support (minimum two half day per week) for designated work (e.g. Hardware refresh, staff meeting and support).

… service:

— end user point of contact and resolution centre,

— backup tape management (Wilton Park House),

— video conferencing equipment Management for monthly staff meeting, onsite preparation and removal of same after event,

— co-ordination of all 3rd party incidents with 3rd parties and SEAI,

— monthly reporting on service to include:

—— incidents by type,

—— recommendations for service improvement,

—— pro-active maintenance requirements based on monitoring services,

— remote monitoring/systems management of all servers physical and virtual,

—— including Microsoft DPM backup, and Ops Manager,

—— incident management of any alerts that come in to the systems that can be addressed,

— desktop and server monthly patch management,

— physical and virtual server management,

— microsoft Infrastructure and Applications support: Tier 2 and 3 service desk as per section 2.3 providing support and technology expertise for:

—— Windows Server 2008,

—— Active Directory & DNS,

—— Microsoft Exchange Server,

—— Microsoft Office Communicator / Lync,

—— Microsoft Hyper V,

—— Microsoft DPM,

—— Microsoft IIS,

—— Provide on-site support (minimum two half day per week) for designated work (e.g. Hardware refresh, staff meeting and support).

Quantity or scope: The requirement for the following two areas under LOT 3 is for up to 50 days per annum:— provide expert advice and on-site assistance with new projects specific lot(s) tendered for,— deploy IT specialists at relatively short notice on-site in the event of a major IT incident to assist with management, troubleshooting and recovery.

The requirement for the following two areas under LOT 3 is for up to 50 days per annum:

— provide expert advice and on-site assistance with new projects specific lot(s) tendered for,

— deploy IT specialists at relatively short notice on-site in the event of a major IT incident to assist with management, troubleshooting and recovery.

Name of EU-financed project or programme:

European Regional Development Fund.

EIOP.

Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Contract execution
Names and professional qualifications of the staff ✅

Procedure
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Michelle Hurley
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA02302 🌏
Source: OJS 2012/S 116-192287 (2012-06-15)

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