Schools Broadband Service Desk

Department of Education & Skills

Thisi RFT seeks the provision of a Service Desk to support the Schools Broadband Programme for all Primary and Post-Primary schools in Ireland during the term of the Services Contract. The Service Desk is being provided in the context of the continued provision of broadband connectivity and services to approximately 4 050 schools. The Service Desk is required to provide a high quality, flexible, first level support service to all schools and is required to be a single point of contact with schools in relation to broadband connectivity and services including content filtering, webhosting-blogging, and security services. Other additional services may be introduced during the contract period. The Service Desk is required to provide operational day to day technical support to schools in relation to broadband internet access. This will consist of providing broadband related information, advice, guidance, and support to schools as well as first level problem recording, tracking, diagnosis, broadband related technical support, issue escalation, referral and resolution.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=433152.

Deadline

The time limit for receipt of tenders was 2012-08-30. The procurement was published on 2012-07-20.

Who? What? Where?
Procurement history
Date Document
2012-07-20 Contract notice
Contract notice (2012-07-20)
Object
Scope of the procurement
Title: helpdesk and support services
Quantity or scope: For further information please see the RFT which is available to download.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Education & Skills
Postal address: Marlborough Street
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.education.gov.ie 🌏
E-mail: ictpolicy@education.gov.ie 📧
Phone: +353 18896411 📞

Reference
Dates
Date dispatched: 2012-07-20 📅
Submission deadline: 2012-08-30 📅
Publication date: 2012-07-25 📅
Identifiers
Notice number: 2012/S 141-235818
OJ-S issue: 141
Additional information
For further information pelase the RFT which is available to download. (ET Ref:433152).

Object
Scope of the procurement
Short description:
Thisi RFT seeks the provision of a Service Desk to support the Schools Broadband Programme for all Primary and Post-Primary schools in Ireland during the term of the Services Contract. The Service Desk is being provided in the context of the continued provision of broadband connectivity and services to approximately 4 050 schools. The Service Desk is required to provide a high quality, flexible, first level support service to all schools and is required to be a single point of contact with schools in relation to broadband connectivity and services including content filtering, webhosting-blogging, and security services. Other additional services may be introduced during the contract period. The Service Desk is required to provide operational day to day technical support to schools in relation to broadband internet access. This will consist of providing broadband related information, advice, guidance, and support to schools as well as first level problem recording, tracking, diagnosis, broadband related technical support, issue escalation, referral and resolution.
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NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=433152.
Duration: 24 months
Place of performance
Main site or place of performance: For further information please see the RFT which is available to download.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: For further information please see the RFT which is available to download.
Economic and financial standing: For further information please see the RFT which is available to download.
Technical and professional ability: For further information please see the RFT which is available to download.

Procedure
Tender validity period: 12 months
Tender opening date: 2012-08-29 📅
Place of opening: Department of Education & Skills.
Place: Department of Education & Skills.
Languages
Language: English 🗣️
Other languages: Irish.

Contracting authority
Contact
Contact point: Rita Sexton
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01495 🌏

Reference
Additional information
For further information pelase the RFT which is available to download.
(ET Ref:433152).
Source: OJS 2012/S 141-235818 (2012-07-20)
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