On-Site Support Technicians for WWETB

Waterford and Wexford Education and Training Board

Waterford and Wexford ETB invites tenders for the provision of on-site support technicians to service the day-to-day needs of IT support to minimise any equipment downtime while the schools are operational in line with certain annual and periodical maintenance.
The contract requires the provision of 2 and possibly 3 dedicated technicians, with additional ad-hoc support also required.
The technician(s) concerned will be working with the staff of the IT Department in WWETB and any third parties contracted to provide ICT Maintenance and Support to centres in WWETB.
The contract will operate for 2 years with the option to extend for an additional 3 years.

Deadline

The time limit for receipt of tenders was 2015-03-19. The procurement was published on 2015-02-03.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Hewlett-Packard Ireland

Who?

• Waterford and Wexford Education and Training Board

What?

• Computer support and consultancy services › Computer support services
• Helpdesk and support services › Systems support services
• Software-related services › Software support services

Where?

• South-East

Procurement history

Date	Document
2015-02-03	Contract notice
2015-07-07	Contract award notice

Contract notice (2015-02-03)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Quantity or scope:

The service to cover all WWETB sites in Waterford and Wexford for 2 years with the option to extend for 3 additional years.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Waterford and Wexford Education and Training Board
Postal address: Ardcavan Business Park, Co. Wexford
Postal town: Ardcavan
Contact
E-mail: joansutton@wwetb.ie 📧

Reference
Dates
Date dispatched: 2015-02-03 📅
Submission deadline: 2015-03-19 📅
Publication date: 2015-02-06 📅
Identifiers
Notice number: 2015/S 026-043410
OJ-S issue: 26
Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties. 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. 4) Contract award will be subject to the approval of the competent authorities. 5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested. 6) If for any reason it is not possible to award the contract to one or more of the tenderers invited following the conclusion of this competitive process or if during the tender validity period the successful tenderer fails to perform the services as required, the contracting authority reserves the right to award the contract to the next highest scoring tenderer. 7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded at any time. 8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended. 9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed responses in order to avoid the risk of elimination from the competition.

Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.

4) Contract award will be subject to the approval of the competent authorities.

5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested.

6) If for any reason it is not possible to award the contract to one or more of the tenderers invited following the conclusion of this competitive process or if during the tender validity period the successful tenderer fails to perform the services as required, the contracting authority reserves the right to award the contract to the next highest scoring tenderer.

7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded at any time.

8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed responses in order to avoid the risk of elimination from the competition.

Object
Scope of the procurement
Short description:

The contract requires the provision of 2 and possibly 3 dedicated technicians, with additional ad-hoc support also required.

The technician(s) concerned will be working with the staff of the IT Department in WWETB and any third parties contracted to provide ICT Maintenance and Support to centres in WWETB.

The contract will operate for 2 years with the option to extend for an additional 3 years.

Description of options:

Following completion of the initial 2 years, WWETB reserves the right to extend the contract for an additional 3 years.

Provisional timetable for use of options: 24 months
Duration: 060 months
Place of performance
Main site or place of performance: Waterford and Wexford, Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

Please refer to the tender document available to download from www.etenders.gov.ie only, using System ID RFTID 91804.

Economic and financial standing:

Please refer to the tender document available to download from www.etenders.gov.ie only, using System ID RFTID 91804.

Technical and professional ability:

Please refer to the tender document available to download from www.etenders.gov.ie only, using System ID RFTID 91804.

Contract execution
Deposits and guarantees required: Not applicable.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: To be agreed with the successful service provider.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

A grouping if successful must be prepared to contract as a single entity having joint and several liability.

Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 012 months
Languages
Language: English 🗣️
Irish 🗣️

Contracting authority
Identity
National registration number: 3185886NH
Four Courts, Inns Quay
Contact
Contact point: Joan Sutton
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/110494 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84494&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84494&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.

4) Contract award will be subject to the approval of the competent authorities.

5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested.

6) If for any reason it is not possible to award the contract to one or more of the tenderers invited following the conclusion of this competitive process or if during the tender validity period the successful tenderer fails to perform the services as required, the contracting authority reserves the right to award the contract to the next highest scoring tenderer.

7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded at any time.

8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed responses in order to avoid the risk of elimination from the competition.

Complementary information
Review body
Name: The High Court
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that public contract.

Service from which information about the review procedure may be obtained
Name: Please contact a legal advisor
Source: OJS 2015/S 026-043410 (2015-02-03)

Contract award notice (2015-07-07)
Object
Scope of the procurement
Title: Computer support services
Total value of the procurement: 468 212 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Computer support services 📦

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2015-07-07 📅
Publication date: 2015-07-10 📅
Identifiers
Notice number: 2015/S 131-241314
Refers to notice: 2015/S 26-043410
OJ-S issue: 131

Object
Scope of the procurement
Reference number: 91804

Procedure
Award criteria
Criterion: 1. Ultimate cost to contracting authority (50)
2. Demonstrated understanding of the needs of the service and methodology for delivery including contract management (30)
3. Technical merit of the team proposed — please provide CVs for each technician proposed (3 potential dedicated resources and up to 3 additional technicians to meet ad-hoc requirements as well as a CV for the nominated contract manager (20)

Award of contract
Date of contract conclusion: 2015-03-26 📅
Name: Hewlett-Packard Ireland
Postal address: Liffey Park Technology Campus, Barnhall Road
Postal town: Leixlip
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 4
Source: OJS 2015/S 131-241314 (2015-07-07)

New procurements in related categories 🆕

IT services: consulting, software development, Internet and support (>20 new procurements)

Computer audit and testing services (3)
Computer back-up and catalogue conversion services (2)
Computer network services (5)
Computer support and consultancy services (6)
Computer-related services (8)
Data services (6)
Hardware consultancy services (1)
Internet services (6)
Software programming and consultancy services (>20)