Project 3477 – Tender for the provision of an interactive service for Smoking Cessation Support to the HSE

Health Service Executive (HSE)

The Health Service Executive invites tender responses from suppliers who wish to participate in a tender competition for the provision of an Interactive Service for Smoking Cessation Support to the HSE.
The Tobacco Control Framework Implementation Group undertook a scoping exercise to determine requirements in relation to the provision of an ICT based smoking cessation support service (helpline, social media and online). There is a need to alter the service provision from the current helpline model (National Smokers' Quitline) to the QUITlink model outlined in the service specification.
The current National Smokers Quitline is a national telephone service that provides information, advice and support to callers to the Quitline who want to quit smoking.
Currently there are two separate service components that comprise the National Quitline Call service:
— The first line call service,
— The Counselling service.
The objective of the new interactive QUITlink service is to convert contacts from smokers into quit attempts by functioning as a one-stop-shop linking new and returning clients to cessation supports and advice. It will also provide information to those seeking details and support on a smoker's behalf.
Individual smokers or those seeking information and support on a smoker's behalf will access QUITlink via phone (1800-freephone number)/email/facebook/Twitter/SMS etc. Health Professionals such as GP's, Practice Nurses, Pharmacists, Hospital staff will refer smokers to QUITlink via email/fax/phone/letter.
Smokers contacting QUITlink themselves will be offered a range of supports including QUITpack, QUITplan, and QUITsupport).
Referrals from Health Professionals will be forwarded by the service provider to the QUITsupport or existing local HSE Smoking Cessation Counselling services for intensive cessation support. Please refer to the tender documents for all further details.

Deadline

The time limit for receipt of tenders was 2014-04-23. The procurement was published on 2014-03-12.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2014-03-12 Contract notice
2014-11-15 Contract award notice
Contract notice (2014-03-12)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
Please refer to the tender documents, available at www.etenders.gov.ie, for all further details.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health Service Executive (HSE)
Postal address: Head Office, Oak House, Limetree Avenue, Millennium Park
Postal town: Naas
Contact
E-mail: alan.brett@hse.ie 📧
Phone: +353 567784538 📞

Reference
Dates
Date dispatched: 2014-03-12 📅
Submission deadline: 2014-04-23 📅
Publication date: 2014-03-15 📅
Identifiers
Notice number: 2014/S 053-088803
OJ-S issue: 53
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=74572&B=ETENDERS_SIMPLE
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Object
Scope of the procurement
Short description:
The Health Service Executive invites tender responses from suppliers who wish to participate in a tender competition for the provision of an Interactive Service for Smoking Cessation Support to the HSE.
The Tobacco Control Framework Implementation Group undertook a scoping exercise to determine requirements in relation to the provision of an ICT based smoking cessation support service (helpline, social media and online). There is a need to alter the service provision from the current helpline model (National Smokers' Quitline) to the QUITlink model outlined in the service specification.
Show more
The current National Smokers Quitline is a national telephone service that provides information, advice and support to callers to the Quitline who want to quit smoking.
Currently there are two separate service components that comprise the National Quitline Call service:
— The first line call service,
— The Counselling service.
The objective of the new interactive QUITlink service is to convert contacts from smokers into quit attempts by functioning as a one-stop-shop linking new and returning clients to cessation supports and advice. It will also provide information to those seeking details and support on a smoker's behalf.
Show more
Individual smokers or those seeking information and support on a smoker's behalf will access QUITlink via phone (1800-freephone number)/email/facebook/Twitter/SMS etc. Health Professionals such as GP's, Practice Nurses, Pharmacists, Hospital staff will refer smokers to QUITlink via email/fax/phone/letter.
Show more
Smokers contacting QUITlink themselves will be offered a range of supports including QUITpack, QUITplan, and QUITsupport).
Referrals from Health Professionals will be forwarded by the service provider to the QUITsupport or existing local HSE Smoking Cessation Counselling services for intensive cessation support. Please refer to the tender documents for all further details.
Show more
Duration: 36 months
Reference number: Project 3477

Legal, economic, financial and technical information
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
No specific legal form is required, but each entity will be required to be jointly and severally responsible for the delivery of the contract.

Procedure
Tender validity period: 2015-04-23 📅
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Alan Brett
Name: Assistant National Director of Procurement
Postal address: St Canice's Hospital, Dublin Road
Postal town: Kilkenny

Reference
Identifiers
Reference number attributed by the contracting authority: Project 3477

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Recurrent procurement
Every 3 to 5 years.
Source: OJS 2014/S 053-088803 (2014-03-12)
Contract award notice (2014-11-15)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2014-11-15 📅
Publication date: 2014-11-18 📅
Identifiers
Notice number: 2014/S 222-392858
Refers to notice: 2014/S 53-088803
OJ-S issue: 222

Procedure
Award criteria
Criterion: 1. Ultimate cost (45)
2. Functional characteristics (40)
3. After sales service and contract management proposals (15)

Award of contract
Date of contract conclusion: 2014-10-01 📅
Name: Rigney Dolphin Group
Postal address: Unit 10-11, IDA Industrial Estate, Cork Road
Postal town: Waterford
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 4

Complementary information
Review body
Postal code: 1
Source: OJS 2014/S 222-392858 (2014-11-15)
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