Multi-Party Framework Agreement for Second Level Citrix Support Managed Service

Quantity or scope

Dublin City Council invites tenders using the open procedure to establish a multi-party framework agreement for the provision of a Second Level Citrix Support Managed Service.The tenderer, which is found to be fully in conformance with the tender documentation and the most economically advantageous tender under the award criteria contained in the Invitation to Tender will be identified as the successful tenderer designate for the initial contract (see 2.3 below) and will be invited to enter into a framework agreement along with up to two other tenderers who have also met the terms of the Selection and Award Criteria.In establishing this framework agreement, Dublin City Council is acting as a lead buyer on behalf of the Dublin Region Local Authorities, which are Dublin City Council, South Dublin County Council, Dun Laoghaire-Rathdown County Council and Fingal County Council.There is no obligation on Dun Laoghaire Rathdown County Council, South Dublin County Council or Fingal County Council to award any contract under this Framework Agreement. Such a decision will be a matter for these local authorities. Dublin City Council will not be responsible for brokering an agreement between the successful Tenderers and Dun Laoghaire Rathdown County Council, South Dublin County Council or Fingal County Council should they decide to participate in the Framework Agreement.No obligation will exist for any contracting authority to place orders through this Framework Agreement.No contract awarded pursuant to this RFT will confer exclusivity to the Contractor where appointed.The framework is being established under the Open Procedure in accordance with the EU Public Sector Directive 2004/18/EC. Under the open procedure any interested party may submit a tender.Respondents must provide full and complete information, particularly information pertaining to the respondent company itself. Applicants must supply sufficient information in their submission to demonstrate their ability to deliver the required services.The multi-party framework agreement will operate for a maximum of four years. The successful tenderers in this tender exercise will be invited to participate in the framework which will operate for up to two years with an option to extend annually for a further two years. The framework will comprise of three service providers.EU Directive 2004/18/EC provides for the use of Framework Agreements by the public service. The Irish Public Service utilises such frameworks to facilitate greater flexibility in the acquisition of goods and services and support more responsive pricing mechanisms that deliver better value for money.Services Required under the FrameworkThe framework operator will be required to provide a Citrix Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser:— On-site resourcesProvision of on-site resources at CCE/CCP-V and/or CCP-N level to supplement the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from framework purchaser to framework purchaser.— Draw down days in respect of CCP- V & CCP-N / CCA-V & CCA-NThese will be in respect of scheduled and project work.— Incident Management serviceA full managed service with Service Desk is required to manage and address all Citrix related service calls logged.— Advice and Guidance on new Citrix technologies and services.— Scheduled WorkThis work will cover such as Xenapp upgrades, image upgrades, Netscaler configuration, new implementations, migrations, virtual desktop solutions etc. A full disaster recovery test is carried out annually by Dublin City Council as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work.This senior engineer must have additional core experience in ICT Hardware, Network and Security, Microsoft, storage environments, backups, cloud, scripting etc.Initial ContractThe framework agreement will be established on foot of a competition for an initial contract for a Citrix Managed Service (inclusive of on-site support) for a period of two (2) years with the option to extend for a maximum of a further two (2) years, to Dublin City Council only and as more particularly described in Section 3.Please see tender documents for full specifications.750 0001 000 000

Additional information

Additional Information — Dublin City Council

1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.

2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.

3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.

4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.

6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.

7. Tenders may be submitted in English or in the Irish language.

8. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).

9. Appeals procedure: The body to whom appeals should be addressed is — The High Court, Four Courts, Inns Quay, Dublin 7.

10. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Joann Reid. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 noon on 19.12.2014 to enable issue of responses to all interested parties.

11. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.