WR/CRMS/2013 - Customer Relationship Management Solution (CRMS) for Workplace Relations Services

Department of Jobs, Enterprise and Innovation

a) The supply and installation of a Customer Relationship Management (CRM) Platform which can be developed in the future to underpin various operations and activities of the State's Workplace Relations Services,
b) the design and delivery of a custom business application on the CRM platform to meet Complaints and Adjudication Management requirements, and
c) ongoing support and maintenance of the Platform and the Complaints and Adjudication Application.

Deadline

The time limit for receipt of tenders was 2014-02-20. The procurement was published on 2013-12-23.

Who?

• Department of Jobs, Enterprise and Innovation

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2013-12-23	Contract notice

Contract notice (2013-12-23)
Object
Scope of the procurement
Title: Office and computing machinery, equipment and supplies except furniture and software packages
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Office and computing machinery, equipment and supplies except furniture and software packages 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Jobs, Enterprise and Innovation
Postal address: O'Brien Road, Carlow
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.enterprise.gov.ie 🌏
E-mail: brendan.hogan@djei.ie 📧
Phone: +353 599178920 📞
Fax: +353 599178912 📠

Reference
Dates
Date dispatched: 2013-12-23 📅
Submission deadline: 2014-02-20 📅
Publication date: 2013-12-27 📅
Identifiers
Notice number: 2013/S 250-438941
OJ-S issue: 250
Additional information

“To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this...”

Object
Scope of the procurement
Short description:
“a) The supply and installation of a Customer Relationship Management (CRM) Platform which can be developed in the future to underpin various operations and...”

“b) the design and delivery of a custom business application on the CRM platform to meet Complaints and Adjudication Management requirements, and”

Show more (1)

“c) ongoing support and maintenance of the Platform and the Complaints and Adjudication Application.”

Duration: 12 months

Legal, economic, financial and technical information
Conditions for participation
Economic and financial standing:
“See RFT.”
Minimum level(s) of standards:
“See RFT.”
Technical and professional ability:
“See RFT.”
Contract execution
Other particular conditions:
“See Terms and Conditions of Contract in RFT.”
Names and professional qualifications of the staff ✅

Procedure
Tender opening date: 2014-02-20 📅
Languages
Language: English 🗣️
Conditions for opening tenders
Address: Carlow

Contracting authority
Contact
Contact point: Workplace Relations Reform Programme
Brendan Hogan
Address of the buyer profile: http://ww.workplacerelations.ie 🌏
Name: Department of Jobs, Enterprise and Innovation
Postal address: O'Brien Road
Postal town: carlow
Country: Ireland 🇮🇪
URL for participation: http://www.workplacerelations.ie 🌏
Source: OJS 2013/S 250-438941 (2013-12-23)

New procurements in related categories 🆕

Office and computing machinery, equipment and supplies except furniture and software packages (5 new procurements)