ICT2013 - Invitation to Tender for Outsourced ICT Helpdesk with transition to a Managed Cloud Service

The Pharmaceutical Society of Ireland

The PSI invites tenders for a contract to cover Outsourced ICT Helpdesk with transition to a Managed ICT Cloud service. Onsite support services will be required at the level of 1.5 days per week. The requirements are for an outsourced Technical Support Helpdesk Service as set out in the tender document to support in-house ICT operations with a subsequent design and implementation of a managed cloud based strategy to underpin ICT operations and infrastructure including platforms and office applications in the first instance. Key business applications may be considered for the cloud platform at a later stage.
The contract will be for a maximum of 5 years and is being awarded under the open procedure. Full tender documents are available to download from www.etenders.gov.ie.

Deadline

The time limit for receipt of tenders was 2013-10-01. The procurement was published on 2013-08-22.

Who? What? Where?
Procurement history
Date Document
2013-08-22 Contract notice
Contract notice (2013-08-22)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Quantity or scope:
A managed helpdesk and user support service covering, hardware, software and infrastructure is required. Support must be provided from 8.00–18:00 Monday to Friday. However support services outside these hours may be required from time to time to meet the business activities of the organisation. It is anticipated that onsite support services will be required at the level of 1.5 days per week. This will be reviewed on an on-going basis.
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one lot only
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: The Pharmaceutical Society of Ireland
Postal address: PSI House, Fenian Street
Postal town: Dublin
Contact
Internet address: http://www.thepsi.ie 🌏
E-mail: tim.hanrahan@thepsi.ie 📧
Phone: +353 12184020 📞

Reference
Dates
Date dispatched: 2013-08-22 📅
Submission deadline: 2013-10-01 📅
Publication date: 2013-08-24 📅
Identifiers
Notice number: 2013/S 164-285845
OJ-S issue: 164
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties. 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. 4) Contract award will be subject to the approval of the competent authorities. 5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested. 6) If for any reason it is not possible to award the contract to the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next highest scoring tenderer during the tender validity period. 7) At its absolute discretion, the contracting authority may elect to terminate this procurement process at any time. 8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended. 9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed responses in order to avoid the risk of elimination from the competition. To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69479&B=ETENDERS_SIMPLE
Show more

Object
Scope of the procurement
Short description:
The PSI invites tenders for a contract to cover Outsourced ICT Helpdesk with transition to a Managed ICT Cloud service. Onsite support services will be required at the level of 1.5 days per week. The requirements are for an outsourced Technical Support Helpdesk Service as set out in the tender document to support in-house ICT operations with a subsequent design and implementation of a managed cloud based strategy to underpin ICT operations and infrastructure including platforms and office applications in the first instance. Key business applications may be considered for the cloud platform at a later stage.
Show more
The contract will be for a maximum of 5 years and is being awarded under the open procedure. Full tender documents are available to download from www.etenders.gov.ie.
Lot number: 1
Title of the lot: Invitation to Tender
Variants will be accepted ✅
Description of options:
The contract will be awarded for a 3 year period with the option at the discretion of PSI to extend for an additional maximum period of 2 years.
Provisional timetable for use of options: 36 months
Duration: 60 months
Reference number: eTenders Reference RFT ID 78145
Place of performance
Main site or place of performance: Dublin, Ireland

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the tender document available to download from www.etenders.gov.ie using RFT/System ID 78145.
Economic and financial standing:
Please refer to the tender document available to download from www.etenders.gov.ie using RFT/System ID 78145.
Technical and professional ability:
Please refer to the tender document available to download from www.etenders.gov.ie using RFT/System ID 78145.
Contract execution
Deposits and guarantees required: Not applicable
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: To be agreed with the successful tenderer
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping if successful must be prepared to contract as a single entity having joint and several liability.
Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 2014-10-01 📅
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Tim Hanrahan

Reference
Identifiers
Reference number attributed by the contracting authority: eTenders Reference RFT ID 78145
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
Show more
2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested.
6) If for any reason it is not possible to award the contract to the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next highest scoring tenderer during the tender validity period.
Show more
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
Show more
9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed responses in order to avoid the risk of elimination from the competition.
Show more
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=69479&B=ETENDERS_SIMPLE
Show more

Complementary information
Review body
Name: The High Court
Postal address: The Four Court, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
The contracting authority will not conclude this reviewable public contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that reviewable public contract.
Show more
Service from which information about the review procedure may be obtained
Name: Consult a legal advisor
Source: OJS 2013/S 164-285845 (2013-08-22)
New procurements in related categories 🆕
Related searches 🔍
Products/services:
IT services: consulting, software... Software programming and consultancy services System and support services Helpdesk and support services Helpdesk services Systems support services Software-related services Software support services Data services Data-processing services