The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland sites

Waterways Ireland

The contract will consist of a number of elements:
— remote monitoring of all Back Office Equipment (including but not limited to: servers, switches, UPS and virtual environment),
— support, management and maintenance of all back office equipment/software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment),
— support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV),
— support, management and maintenance of the enterprise firewall environment,
— support, management, maintenance and development of the VoIP (Lync 2013+),
— provision of services for the analysis, design and development of SharePoint (2013+) software based business applications and systems,
— the management and extension of the LAN and wireless networks at all sites,
— continuous process improvement in line with changing technology by provision of specialist advice and services as required,
— vendor software security, laptop encryption and software patching updates in line with best practice (e.g. ISO27001),
— the provision of technical refresh(s) of hardware and/or software may also be required during the lifetime of the contract.

Deadline

The time limit for receipt of tenders was 2015-07-20. The procurement was published on 2015-06-01.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Ergo

Who?

• Waterways Ireland

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2015-06-01	Contract notice
2016-06-13	Contract award notice

Contract notice (2015-06-01)
Object
Scope of the procurement
Title: Information technology requirements review services
Quantity or scope:

The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland sites.The contract will consist of a number of elements:— remote monitoring of all back office equipment (including but not limited to: servers, switches, UPS and virtual environment),— support, management and maintenance of all back office equipment / software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment),— support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV),— support, management and maintenance of the enterprise firewall environment,— support, management, maintenance and development of the VoIP (Lync 2013+),— provision of services for the analysis, design and development of SharePoint (2013+) software based business applications and systems,— the management and extension of the LAN and wireless networks at all sites,— continuous process improvement in line with changing technology by provision of specialist advice and services as required,— vendor software security, laptop encryption and software patching updates in line with best practice (e.g. ISO27001),— the provision of technical refresh(s) of hardware and/or software may also be required during the lifetime of the contract.750 000

Total value of the procurement: 750 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Information technology requirements review services 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for one lot only
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Waterways Ireland
Postal address: 2 Sligo Road, Co. Fermanagh
Postal town: Enniskillen
Contact
Internet address: http://www.waterwaysireland.org 🌏
E-mail: brian.cleland@waterwaysireland.org 📧
Phone: +44 2866323004 📞
Fax: +44 2866346257 📠

Reference
Dates
Date dispatched: 2015-06-01 📅
Submission deadline: 2015-07-20 📅
Publication date: 2015-06-06 📅
Identifiers
Notice number: 2015/S 108-196602
OJ-S issue: 108

Object
Scope of the procurement
Short description:

The contract will consist of a number of elements:

— remote monitoring of all Back Office Equipment (including but not limited to: servers, switches, UPS and virtual environment),

— support, management and maintenance of all back office equipment/software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment),

— support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV),

— support, management and maintenance of the enterprise firewall environment,

— support, management, maintenance and development of the VoIP (Lync 2013+),

— provision of services for the analysis, design and development of SharePoint (2013+) software based business applications and systems,

— the management and extension of the LAN and wireless networks at all sites,

— continuous process improvement in line with changing technology by provision of specialist advice and services as required,

— vendor software security, laptop encryption and software patching updates in line with best practice (e.g. ISO27001),

— the provision of technical refresh(s) of hardware and/or software may also be required during the lifetime of the contract.

Lot number: 1
Title of the lot: The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland sites.
Short description:

The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland…

… sites.The contract will consist of a number of elements:— remote monitoring of all back office equipment (including but not limited to: servers, switches, UPS and virtual environment),— support, management and maintenance of all back office equipment / software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment),— support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV),— support, management and maintenance of the enterprise firewall environment,— support, management, maintenance and development of the VoIP (Lync 2013+),— provision of services for the analysis, design and development of SharePoint (2013+) software based business applications and systems,— the management and extension of the LAN and wireless networks at all sites,— continuous process improvement in line with changing technology by provision of specialist advice and services as required,— vendor software security, laptop encryption and software patching updates in line with best practice (e.g. ISO27001),— the provision of technical refresh(s) of hardware and/or software may also be required during the lifetime of the contract.

… sites.

— remote monitoring of all back office equipment (including but not limited to: servers, switches, UPS and virtual environment),

— support, management and maintenance of all back office equipment / software (including but not limited to: servers, operating systems, middleware, switches, UPS, virtual environment),

Quantity or scope:

The contract is for the provision of an overarching ICT managed support service for all Waterways Ireland sites.