011-03-288 - Framework Agreement - ICT Managed Services

Commission for Energy Regulation

The Commission for Energy Regulation (the ‘CER') is the independent body responsible for overseeing the liberalisation of Ireland's energy sector.
Following a recent review of the Commission's ICT Strategy it has been decided to seek an ICT Managed Services partner to support and maintain its current ICT systems and services and provide a disaster recovery service, as well as to work with CER to advise on and implement potential future changes required to meet any changing business requirements or deliver identified improvements to the ICT services' performance, security or value for money. The required services will include IT infrastructure management, server storage, server management, telephony services, remote monitoring and a managed service desk.
It is proposed to create a single provider framework agreement to cover these and related services.
A more detailed specification of requirements is set out in sections 2 - 6 of the attached Invitation to Tender (ITT) document.

Deadline

The time limit for receipt of tenders was 2014-01-09. The procurement was published on 2013-11-22.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Trilogy Technologies Limited

Who?

• Commission for Energy Regulation

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2013-11-22	Contract notice
2014-03-04	Contract award notice

Contract notice (2013-11-22)
Object
Scope of the procurement
Title: Maintenance and repair of information technology equipment
Quantity or scope:

1. ICT Managed ServiceThis ICT managed service involves the provision of ICT managed support to ensure that all the CER ICT infrastructure, systems and services are adequately supported, maintained, secured and developed in line with CER requirements.See Section 3 of the Invitation to Tender (ITT) for specifics.2. Disaster Recovery (DR) ServiceInnovative proposals for configuration of the DR service to be provided to the CER are welcome. However, the new DR service proposed by tenderers should at a minimum cover the servers/applications included in the existing service with the addition of Blackberries (BES server – BES-SRV-01). Note that plans are underway to move the SupportWorks application (CRM-SRV-01) to a Cloud based service so tenderers should assume in their responses that this will not form part of the DR requirement.See Section 4 of the Invitation to Tender (ITT) for specifics.3. Project WorkThe CER will have the right under the framework agreement to drawdown additional ICT consultancy services as it may require from time to time. This will include, in particular:3.1 The design, implementation and deployment of a number of ICT projects as summarised below. These projects will be awarded by the CER ICT Manager to the service provider on a case by case basis as budgets allow. An indicative list of such projects is outlined below in Section 5.2 of the Invitation to Tender (ITT).3.2 Support for a number of priority tasks (likely to frontloaded in the first year of the framework agreement) that the service provider may be required to deliver and/or input into under the direction of the CER ICT manager. These tasks are listed in the table in Annex I of the Invitation to Tender (ITT).The CER ICT Manager will agree a plan for delivery of these tasks with the service provider at the outset of the framework agreement.525 000

Total value of the procurement: 575 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Maintenance and repair of information technology equipment 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Energy Regulation
Postal address: The Exchange, Belgard Square North, Tallaght
Postal code: 24
Postal town: Dublin
Contact
Internet address: http://www.cer.ie 🌏
E-mail: procurement@cer.ie 📧
Phone: +353 14000800 📞
Fax: +353 14000850 📠

Reference
Dates
Date dispatched: 2013-11-22 📅
Submission deadline: 2014-01-09 📅
Publication date: 2013-11-26 📅
Identifiers
Notice number: 2013/S 229-398103
OJ-S issue: 229
Additional information

To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72094&B=ETENDERS_SIMPLE

Object
Scope of the procurement
Short description:

The Commission for Energy Regulation (the ‘CER') is the independent body responsible for overseeing the liberalisation of Ireland's energy sector.

Following a recent review of the Commission's ICT Strategy it has been decided to seek an ICT Managed Services partner to support and maintain its current ICT systems and services and provide a disaster recovery service, as well as to work with CER to advise on and implement potential future changes required to meet any changing business requirements or deliver identified improvements to the ICT services' performance, security or value for money. The required services will include IT infrastructure management, server storage, server management, telephony services, remote monitoring and a managed service desk.

It is proposed to create a single provider framework agreement to cover these and related services.

A more detailed specification of requirements is set out in sections 2 - 6 of the attached Invitation to Tender (ITT) document.

Quantity or scope:

1. ICT Managed Service

This ICT managed service involves the provision of ICT managed support to ensure that all the CER ICT infrastructure, systems and services are adequately supported, maintained, secured and developed in line with CER requirements.

See Section 3 of the Invitation to Tender (ITT) for specifics.

2. Disaster Recovery (DR) Service

Innovative proposals for configuration of the DR service to be provided to the CER are welcome. However, the new DR service proposed by tenderers should at a minimum cover the servers/applications included in the existing service with the addition of Blackberries (BES server – BES-SRV-01). Note that plans are underway to move the SupportWorks application (CRM-SRV-01) to a Cloud based service so tenderers should assume in their responses that this will not form part of the DR requirement.

See Section 4 of the Invitation to Tender (ITT) for specifics.

3. Project Work

The CER will have the right under the framework agreement to drawdown additional ICT consultancy services as it may require from time to time. This will include, in particular:

3.1 The design, implementation and deployment of a number of ICT projects as summarised below. These projects will be awarded by the CER ICT Manager to the service provider on a case by case basis as budgets allow. An indicative list of such projects is outlined below in Section 5.2 of the Invitation to Tender (ITT).

3.2 Support for a number of priority tasks (likely to frontloaded in the first year of the framework agreement) that the service provider may be required to deliver and/or input into under the direction of the CER ICT manager. These tasks are listed in the table in Annex I of the Invitation to Tender (ITT).

The CER ICT Manager will agree a plan for delivery of these tasks with the service provider at the outset of the framework agreement.

Duration: 48 months
Reference number: 011-03-288
Place of performance
Main site or place of performance: Dublin, Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

All tenderers are required to complete a Declaration of Bona Fides pursuant to Article 45 EU Directive 2001/1/EC (See Appendix B of Request for Tender).

Economic and financial standing:

Please refer to Section 8.1 of the Invitation to Tender (ITT) document, available to download from www.etenders.gov.ie, for relevant conditions with respect to Qualification Criteria applicable to this contract.

Technical and professional ability:

Contract execution
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Payment terms will be agreed with the successful tenderer.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

A grouping, if successful, must contract as a single entity, having joint and severable liability.

Names and professional qualifications of the staff ✅

Procedure
Duration of the framework agreement in years: 4
Tender validity period: 160 days
Tender opening date: 2014-01-09 📅
Languages
Language: English 🗣️
Other languages: Ga

Contracting authority
Contact
Contact point: Siobhan Keating

Reference
Identifiers
Reference number attributed by the contracting authority: 011-03-288

Complementary information
Review body
Name: The High Court
Postal address: Chief Registrar, Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Internet address: http://www.courts.ie 🌏
Source: OJS 2013/S 229-398103 (2013-11-22)

Contract award notice (2014-03-04)
Object
Scope of the procurement
Total value of the procurement: 321 280 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2014-03-04 📅
Publication date: 2014-03-06 📅
Identifiers
Notice number: 2014/S 046-077389
Refers to notice: 2013/S 229-398103
OJ-S issue: 46

Procedure
Award criteria
Criterion: 1. Quality and technical merit of proposals for providing service detailed in Sections 2-6 of the ITT (30)
2. Quality and balance of resources offered (30)
3. Ultimate cost (40)

Award of contract
Date of contract conclusion: 2014-02-18 📅
Name: Trilogy Technologies Limited
Postal address: 2 Whitefriars, Aungier St
Postal town: Dublin
Postal code: 2
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 7

Complementary information
Review body
Name: High Court
Postal address: Inns Quay
Source: OJS 2014/S 046-077389 (2014-03-04)

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