Procurements: System and support services (page 6)
2017-10-06A Multi Supplier Framework for the Provision of IT Services and Resources (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a multi supplier framework agreement that will provision IT services and resources across Ervia, its subsidiaries and business units including: Gas Networks Ireland, Irish Water and its three Central Business Units, Group Centre, Shared Services, and Major Projects.
It is the intention to appoint service providers to support the delivery of these requirements in the nine areas referenced below, each of which will constitute a …
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2017-09-07A Multi Supplier Framework Agreement for the Provision of IT Managed Services to Ervia (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a multi supplier framework agreement for the provision of IT infrastructure managed services including ‘ad-hoc’ infrastructure projects across Ervia as outlined in Appendix B.
The services will be provided to Ervia its subsidiaries and business units including: Gas Networks Ireland, Irish Water and its three Central Business Units, Group Centre, Shared Services, and Major Projects.
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2017-09-04Provision of ICT Helpdesk Services (Department of Jobs, Enterprise and Innovation)
A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by …
View the procurement » Mentioned suppliers:Evros Technology Group
2017-08-10Provision of Travel Information Systems and Services (including Back Office System, Management Services and Customer... (National Transport Authority)
Having regarding to its role in relation to transport, and specifically its functions related to the promotion of use of Public Transport, the NTA wishes to appoint a supplier to provide Travel Information Systems and Services (including Back Office System, Management Services and Customer Services).
The competition is for Travel Information Systems and Services to replace a number of existing systems and services which are currently provided under four separate contracts, and for the provision of a new …
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2017-08-04Supply of IT Managed Services (Fingal County Council)
Fingal County Council is seeking to appoint a suitably experienced and qualified contractor/s to provide service desk and infrastructure services to replace the existing internal provision of such services. This managed service will include service desk telephone support, deskside support at our two main user sites, field support at other Council sites, application support and infrastructure support. In addition to providing managed services, the contractor is expected to provide project based services …
View the procurement » Mentioned suppliers:Atos IT Solutions and Services Ltd
2017-07-25Provision of an on-site ICT support staff at OPW Trim and Dublin Offices (Office of Public Works (OPW))
The Office of Public Works (OPW) seeks tenders from reputable service providers for the provision of an on-site ICT support team at its offices in Trim, Co. Meath (Jonathan Swift Street) and Dublin (52 St. Stephen's Green and Dublin Castle). The team will provide front-line Helpdesk support along with back-end infrastructure support services inc. email.
It is envisaged that the contract(s) would be for an initial 24 month period with the option of an extension to 36 months in total.
View the procurement » Mentioned suppliers:Nostra Systems Limited
2017-07-07Provision of Middle-ware Support Services (National Transport Authority)
The Authority is seeking the services of the Middle-ware Support Specialist in the Leap Card Project.
Descriptions of the particular service requirements are outlined in the Tender documents. The Service Requirements are including, but are not limited to Analysis, Planning, Implementation.
View the procurement » Mentioned suppliers:Zarrdia Limited
2017-06-09Licenses for the Management of Active Directory Services (Dublin Institute of Technology)
The Contracting Authority requires software to support the administration of the Institute's Microsoft Active Directory (AD) environment. The tender is advertised in 2 lots.
— Lot 1: Software to Track and Report Active Directory changes; and
— Lot 2: Recovery tool to Backup and Restore Active Directory objects.
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2017-05-11Supply of Moodle Administration, Maintenance and Integration Service for Moodle platforms (SOLAS)
There are currently 28 individual Moodle instances in a Federated Moodle Managed environment. The Services requested through this tender process involves the supply of support services to develop, maintain, improve and support this Moodle based infrastructure. The contractor is also expected during the duration of this contract to continue integration with SOLAS internal systems and external eLearning content providers.
Based on future strategic direction the contractor may be required to facilitate the …
View the procurement » Mentioned suppliers:Enovation Solutions
2017-04-26Managed Hosting Service for ICT Business Applications (City of Dublin Education and Training Board)
City of Dublin Education and Training Board (CDETB) wish to establish a Single Party Framework Agreement for the provision of a Managed Hosting Service for ICT Business Applications for Student Universal Support Ireland (SUSI). The duration of the Framework will be for 4 years and the initial contract is expected to be of 3 years duration, which at this point in time, will include development and deployment elements of the Integrated Grants Processing System Project and two full academic cycles. Please …
View the procurement » Mentioned suppliers:Evros Technology Group
2017-04-12Alternative Work Area (AWA) Recovery Site Service (Central Bank of Ireland)
The Bank is seeking proposals for the supply of an Alternate Work Area (AWA) Recovery Site Service, to cater for an event where North Wall Quay (NWQ) and / or Spencer Dock (SD) Bank locations become inaccessible. The provision of an AWA Recovery Site available at time of incident to house Bank staff performing critical processes is a fundamental requirement of the Bank's business continuity strategy. The Bank has defined the number of staff required to fulfil these critical processes at a recovery site …
View the procurement » Mentioned suppliers:Global EntServ Solutions Ireland Limited
2017-03-15The provision of CRM(xRM) Services in 4 Lots (Environmental Protection Agency)
The EPA is establishing a multi-operator framework agreement for the procurement of CRM services, under Framework Agreement EPA-2017-CRM-FA. It is divided into the following four (4) Lots:
Lot Title
1 CRM (xRM) Solution Architecture Support
2 CRM (xRM) Business Analysis
3 CRM (xRM) Development
4 CRM (xRM) Testing
The framework agreement has a term of 4 years and comprises a separate framework for each lot.
The tenders will be evaluated separately in respect of each lot, both in terms of the eligibility …
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2017-02-23Provision of On-site ICT Support Services — Dublin (Tourism Ireland Limited)
The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office. Suitably qualified applicants are hereby invited to submit a Request to Participate. The Contract period will be for two [2] years subject to budget and annual performance review and other factors, with the option to extend annually for up to three [3] further years, at Tourism Ireland's discretion. The Contract will commence in August 2017. Please …
View the procurement » Mentioned suppliers:Radius Solutions
2017-02-13Framework Agreement for Anticoagulation Clinical Information System (Health Service Executive (HSE))
The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of clinical information systems for the appointment of a Multi Supplier Framework Agreement for the supply, modification (if necessary), installation, integration, implementation and on-going support of an Anticoagulation CIS (Clinical Information System) which will allow specific users to control and maintain an electronic medical record for Anticoagulation patients. Future requirements will be met by mini-competitions. …
View the procurement » Mentioned suppliers:Open App
2016-11-23IT Helpdesk Managed Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of a managed service as follows:
Provide an offsite Service Desk function which will include:
—Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
—Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
And provide service desk software on site.
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2016-11-03Provision of A National Intermodal Journey Planner (National Transport Authority)
The National Transport Authority (NTA) has, in order to align the expiry of the contract for both the National Intermodal Journey Planner (NJP) and Public Transport Stop Information System (PTSIS) contracts extended the duration of the National Intermodal Journey Planner contract to October 2018. This extension will facilitate the combined procurement of an integrated NJP and PTSIS solution in the future. The NTA has proceeded with the procurement process by the issue of a PIN for Market Consultation for …
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2016-10-19Framework for Health Atlas Ireland Development for the Health Service Executive (Health Service Executive (HSE))
The HSE invites tenders from suitably qualified and experienced service providers in the design, development, and implementation of new modules, or developments/enhancements of existing modules, of Health Atlas Ireland (HAI), and new web based systems of a similar nature and purpose, all operating within the HAI information system infrastructure. The HAI system incorporates GIS, database, and stastistical components, with a user-friendly inferface supporting web-enabled access across the Irish Health …
View the procurement » Mentioned suppliers:Open Applications Consulting Ltd
2016-09-02IT Support Services (Marine Institute)
Currently a total of 280 users require IT Support services at the following locations
Oranmore, Co Galway (HQ), Central Dublin, Newport (Co Mayo).
Five regional offices (housing 2-3 users each) located in Killybegs (Co. Donegal),
Dunmore East (Co. Waterford), Castletownbere (Co. Cork), Rossaveal (Co.
Galway), Clogher Head (Co. Louth) require support.
In addition, the Marine Institute operates two ocean going vessels which are
normally dock in Galway, however may also dock at Killybegs (Co. Donegal),
Cobh …
View the procurement » Mentioned suppliers:PFH
2016-08-23Single Supplier Framework Agreement for the Provision of SAP Managed Services for the Health Service Executive and... (The Office of Government Procurement)
The Health Service Executive (HSE), invites expressions of interest, under the Restricted Procedure, from suitably qualified service providers for the provision of SAP Managed Services for which it is proposed to establish a Single Party Framework Agreement. The Office of Government Procurement, on behalf of the contracting authority, will be the contact office for all communications in relation to this public procurement competition.
The contracting authority requires a managed service solution for a …
View the procurement » Mentioned suppliers:Ibm
2016-07-28RFT for Provision of DBA Support Services (Department of Education and Skills)
Provision of the following DBA support services:
(a) Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem;
(b) Ability to draw-down contractor consultants, if required, on a daily basis due to issues raised during operational support;
(c) On-site for periods of days/weeks as agreed with the External Service Provider for specific projects or blocks of work where the internal team lacks the capacity and/or …
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