Procurements: Customer Relation Management software development services

>20 archived procurements

Customer Relation Management software development services have been procured by organizations such as Department of Enterprise, Trade and Employment, Department of Agriculture, Food and the Marine, and Department of Housing, Local Government and Heritage.

Historically, suppliers within this area have been Dss, Storm Technology Ltd, Codec-dss Limited - T/A Codec, Granicus-Firmstep Limited, Open Sky Data Systems, Spanish Point Technologies Ltd, Ascendas Business Solutions Ltd., BDO Eaton Square Ltd, BearingPoint Ireland, and Bluewave Technology.

IT services: consulting, software development, Internet and support

Software programming and consultancy services

Programming services of packaged software products

Programming services of application software

Business transaction and personal business software development services

Financial analysis and accounting software development services

Financial analysis software development services
Financial systems software development services
Accounting software development services
Customer Relation Management software development services ⬅️

Recent procurements of customer Relation Management software development services in Ireland

2023-10-12 Provision, Implementation and Support of an Equine ePassport Application and Related Services (Horse Sport Ireland)
The purpose of this competition is to establish a single party Framework Agreement for the development of a secure and scalable Digital Equine Passporting System that may in the future support any of the up to 7 separate equine studbooks to opt in to using a common ePassport solution if they so desire. Under Animal Breeding Regulations, an ePassport will not replace existing physical passports, but is a complementary offering and may include a physical card or token or similar. Tenderers should … View the procurement »

2023-08-17 Provision of a Survey Software Solution to DCU (Dublin City University)
DCU requires an enterprise survey solution that will provide a modern, online, accessible, feature rich survey platform. The University has, until recently, taken a decentralised approach to the sourcing and management of survey software tools with individual departments, faculties and offices engaging vendors separately. While a new central budgetary model for survey tool management has recently been agreed, the University expects the successful Tenderer to take a lead role in the management and … View the procurement »

2023-08-03 Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud... (Public Appointments Service_554)
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to … View the procurement »

2022-11-21 Framework Agreement for a CRM Consultancy to support the Redesign, Development, Support & Related Services for... (Design & Crafts Council Ireland)
Design & Crafts Council Ireland (DCCI) invites tender submissions from interested CRM Consultant Agencies for the redesign, build, implementation, and support of DCCI’s Salesforce CRM System. The project will require the successful tenderer to manage the project – CRM redesign and development, and adoption strategy, liaising with DCCI CRM Administrator and relevant personnel to understand the business needs. View the procurement »
Mentioned suppliers: TEKenable Ltd

2022-11-17 Provision of CRM Services to Atlantic Technological University to include Implementation, Hosting, Support and... (Atlantic Technological University)
Atlantic Technological University requests tenders for the provision of CRM Services to include implementation, hosting, support, and related services. Pre-Qualification Phase Stage 1 The Pre-Qualification Phase (this phase) will be used to short-list the number of applicants, depending on the quality of the responses received in response to the Pre Qualification Questionnaire. View the procurement »
Mentioned suppliers: Intuity Technologies

2022-10-18 The Department of Housing, Local Government and Heritage seeks the provision of a CRM Platform Related Services Solution (Department of Housing, Local Government and Heritage)
Provision, configuration, implementation and on-going maintenance and support of a new Customer Relationship Management (CRM) Platform. View the procurement »

2022-09-19 UCD wishes to procure the services of a survey tool (University College Dublin ( UCD ))
UCD wishes to procure a campus wide survey tool platform View the procurement »

2022-09-13 Business Process Improvement platform and Customer Relationship Management platform (Clare County Council)
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service … View the procurement »
Mentioned suppliers: Granicus-Firmstep Limited

2022-08-22 Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services... (Department of Agriculture, Food and the Marine)
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible … View the procurement »
Mentioned suppliers: Codec-dss Limited - T/A Codec

2022-08-17 Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits (Department of Enterprise, Trade and Employment)
The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal … View the procurement »
Mentioned suppliers: Open Sky Data Systems

2022-07-26 AWS-hosted Public-services platform (Monaghan County Council)
Local Authorities has produced a service catalogue which identifies over 1,000 services that local authorities deliver to the public. Like solicitor services, these are largely manual paper-based processes in most local authorities. The government has also set a target for the sector to deliver 90% of applicable services digitally by 2030 View the procurement »
Mentioned suppliers: Ascendas Business Solutions Ltd.

2022-04-01 BC for Housing ICT Project for Dept of Housing, Planning and Local Government (Department of Housing, Local Government and Heritage)
This PQQ is being issued in stage 1 of a Competitive Procedure with Negotiation. Candidates who are successful at Stage 1 may be invited to respond to a request for tenders (RFT) at Stage 2 of this competition. All RFT documentation is included with this PQQ for information purposes. View the procurement »

2022-03-01 Microsoft Dynamics/Power Platform services for the Development of a Case Management System for The Labour Court (Department of Enterprise, Trade and Employment)
Microsoft Dynamics/Power Platform services for the Development of a Case Management System for The Labour Court View the procurement »
Mentioned suppliers: Storm Technology Ltd

2022-02-04 Online Survey Services (Trinity College Dublin, the University of Dublin)
This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services. The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to … View the procurement »
Mentioned suppliers: Momentive Europe Unlimited Company Optimum Contact Ltd

2021-11-12 Microsoft Dynamics services for the Development of a Case Management System for The Labour Court (Department of Enterprise, Trade and Employment)
The Labour Court’s current case management system was developed in Lotus Notes and reporting is a mixture of Lotus Notes Views and Cognos/Tableau reports. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics solutions. Although the Labour Court has been computerised for many years, existing processes remain paper based. The Labour Court is implementing a “digitisation project” to move the hearing process into the digital age - this will be formalised within the new … View the procurement »

2021-10-29 Campus-wide Survey Software Tool (University College Cork ( UCC ))
UCC aims to standardise the governance of surveys within the organisation. To support this, it requires an enterprise survey solution for the university which will provide a modern, online, accessible, feature rich survey platform while ensuring that the security and data controls in place help reduce the risk of such data collection. View the procurement »
Mentioned suppliers: Qualtrics LLC

2021-08-17 Tender for Customer Relationship Management System and Related Services (Higher Education Authority)
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority. View the procurement »
Mentioned suppliers: BDO Eaton Square Ltd

2021-06-28 Customer Identity Management Service (Raidio Teilifis Eireann (RTE))
RTÉ are seeking companies who can deliver a Customer Identity Management Service so RTÉ customers can register and sign in to RTÉ products and services for various benefits. This tender is for a renewal of an existing service. The contract amount covers a period of 3 years. View the procurement »

2021-03-25 Single Party Framework for the Provision of an Enterprise CRM Solution for Meath County Council (Meath County Council)
Meath County Council is looking to put in place a single party framework for the provision of an enterprise CRM solution. View the procurement »
Mentioned suppliers: Provident CRM

2021-01-29 Digital Services and Customer Relationship Management Platform (Cork County Council)
The digital services portfolio resides within corporate services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform. A tender for … View the procurement »
Mentioned suppliers: Granicus-Firmstep Limited

2020-07-16 Implementation and Support of an Integrated Financial Management System and Related Services (Higher Education Authority)
The HEA intends to identify and select the most economically advantageous software for its financial management system requirements. The system to be implemented will enable the organisation to: • carry out the accounting system functions including nominal ledger processing, procurement and purchasing, accounts payable, processing T&S claims, grants payable, accounts receivable, fixed assets, reporting and budgeting, and bank/treasury management; • support current and future integration to other systems … View the procurement »
Mentioned suppliers: Sysco Software Solutions

2020-06-26 The Delivery of Microsoft Dynamics 365 Development, Advisory and Support Services — Multiparty Framework (Cascade System) (Dun Laoghaire Rathdown County Council)
Dun Laoghaire-Rathdown County Council is seeking to create a multiparty framework (cascade system) for the drawdown of development, advisory and support services for Microsoft Dynamics 365 and related Office 365 products. It is envisaged that Dun Laoghaire-Rathdown County Council will require access to professional services for a range of Microsoft Dynamics 365 and related Office 365 products requirements including, but not limited to, the following: — systems/business analysis — solutions development — … View the procurement »

2020-05-11 Multi Supplier Framework for the Provision of Microsoft Services for Digital Workplace Transformation (Cork City Council)
Cork City Council is inviting tenders from suitably qualified and experienced organisations for the supply of a range of Microsoft Services to underpin the design and integration of its digital workplace transformation programme. This programme will effect profound transformational change for the people, processes and assets within the organisation and the services that it provides to its elected members and the wider population of Cork. It will be underpinned by a vision of an end state which fully … View the procurement »
Mentioned suppliers: BearingPoint Ireland Ergo Hibernia Services Ltd t/a Evros Technology Group Open Sky Data Systems Spanish Point Technologies Ltd Storm Technology Ltd

2020-03-05 Establishment of a Single Party Framework Agreement for Provision of Services Microsoft Dynamics Consultancy (Kildare County Council)
The contracting authority proposes to engage in a competitive process for the establishment of a framework agreement for the provision of Services for the provision of microsoft dynamics consultancy for Kildare County Council. View the procurement »
Mentioned suppliers: Storm Technology Ltd

2019-03-26 Implementation and Configuration of a CRM System and Follow Up Consultancy Services to Horse Racing Ireland and Subsidiaries (Horse Racing Ireland (HRI))
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services. From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. … View the procurement »
Mentioned suppliers: Two Circles Ltd

2019-02-13 ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University... (Education Procurement Service (EPS))
The University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is to supply this system to the to the Graduate Entry Medical School (GEMS) at University of Limerick (UL), subsequent projects may be initiated to supply the system to support other processes, departments or schools within the University of Limerick, should the need arise. View the procurement »

2019-01-03 Provision of Digital Transformation Services (PSI — the Pharmacy Regulator)
The Pharmaceutical Society of Ireland (PSI) is planning to undertake a digital transformation and is seeking a technology solution to enable this transformation. The solution must provide functionality broadly encompassing the following business activities: — all aspects of qualification recognition and registration for individuals, — all aspects of registration for pharmacies, — all aspects of pharmacy compliance and quality assessment, — all aspects of complaints, concerns, queries and other … View the procurement »
Mentioned suppliers: Dss

2018-12-19 The Provision of Enterprise Applications Design, Development & Support Services (Fáilte Ireland-National Tourism Development Authority)
Fáilte Ireland is establishing a multi-party framework agreement for the provision of enterprise application design, development and support services to enhance and support existing enterprise business systems. Primarily this service will require the design, development and support of enterprise applications developed on Microsoft Office 365, SharePoint Online, Dynamics CRM, bespoke .Net (C#) development and integration with related systems. View the procurement »
Mentioned suppliers: Dss Ergo Services Ltd Spanish Point Technologies Ltd

2018-09-07 Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a... (Department of Agriculture, Food and the Marine)
Supply, installation and configuration of a Customer Relationship Management (CRM) solution that incorporates a centralised Customer Engagement Contact Centre (CECC) facility. View the procurement »
Mentioned suppliers: Codec-dss Limited - T/A Codec

2018-07-12 Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via... (Enterprise Ireland)
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland. View the procurement »
Mentioned suppliers: Bluewave Technology

2018-05-02 Marketing Technology Systems Integration Services (Tourism Ireland Limited)
Tourism Ireland is seeking to appoint a Provider of systems integration services for its current and future marketing technology stack. The Provider will manage evaluation, acquisition, integration and establishment of marketing technology systems and services as required by Tourism Ireland. The Provider will act as a ‘smart customer’ on behalf of Tourism Ireland, evaluating and recommending appropriate marketing technology and services to meet Tourism Ireland’s business requirements and integrate … View the procurement »

2018-04-23 RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer … View the procurement »
Mentioned suppliers: Provident CRM Ltd

2017-06-02 Customer Identity Management Services or Systems (Raidio Teilifis Eireann ( RTÉ ))
RTÉ are seeking companies who can deliver a Customer Identity Management Services or Systems so RTÉ customers can register and sign in to RTE products and service for various benefits. View the procurement »

2017-03-30 The Provision of Microsoft Dynamics CRM & Microsoft SharePoint Services (Fáilte Ireland-National Tourism Development Authority)
Fáilte Ireland is seeking to establish a multi-party framework agreement for the delivery of Microsoft Dynamics CRM and Microsoft SharePoint Services. Tenderers shall be capable of providing a range of services under the following headings: Infrastructure and Technical Architecture Services; Business Analysis & Project Management Services; Development; and Application Support. View the procurement »
Mentioned suppliers: Codec-DSS Ergoservices Etain Limited

2015-06-12 CRM Implementation and Support (An Post)
An Post is seeking to enter into a single party Framework Agreement for a period of 3 years with an option to extend for a further 2 years to meet its requirements for implementation of a best-of-breed unified CRM solution, with associated phasing of the solution and support of the product beyond the initial upgrade. The current CRM system in use by the organisation has supported An Post for over 16 years since 1999. Its major functionality has been as a support and reporting tool for the Customer … View the procurement »
Mentioned suppliers: Dss

2015-05-06 Mutiple-Supplier Framework for Software Development Lifecycle Services for the Central Bank of Ireland (Central Bank of Ireland)
The Information Management and Technology Directorate (‘IMTD’) of the Central Bank is seeking to establish a multi-party framework agreement with several service providers for the provision of Software Development Lifecycle Services. The Successful Tenderer(s) shall be required to provide specifically-skilled project resources to the Central Bank as needs arise on individual projects, to work as part of a Central Bank project team. The skills required of appointed project resources shall vary depending … View the procurement »

2011-06-29 Customer relationship management tool – development, support & maintenance services (Tourism Ireland)
Tourism Ireland wishes to enter into a contract with a Supplier for the development, support and maintenance of an existing customer relationship management system. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=262972. View the procurement »
Mentioned suppliers: Isite