Customer relationship management tool – development, support & maintenance services

Quantity or scope

Tourism Ireland, through a previous procurement has implemented Microsoft Dynamics v4.0 and intends to continue to use this as our CRM tool. During the lifespan of this agreement, we intend to investigate options for further developments and innovations, such as upgrading to MS Dynamics CRM 2011 [or equivalent] and moving to a cloud model.The contract period will be for five (5) years subject to budget and annual performance review, and other factors. There is an option to extend this period to a maximum of 7 years on the basis of budget and annual performance review.

Additional information

Please refer to the Irish public procurement portal www.etenders.gov.ie to download the RTP documentation in support of this notice.

This is the first stage in a competitve restricted [accelerated] tender process. Tourism Ireland invites requests to participate from suitably qualified service providers.

Requests to participate must be submitted in hard copy and must be sent in clearly marked envelopes.

Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.

Late applications will not be accepted. Applications by fax or by email will not be accepted.

Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.

Tourism Ireland is subject to the provisions of the code of practice on freedom of information for North South implementation bodies and Tourism Ireland.

Award of this contract will be subject to approval by the board of Tourism Ireland.

Award of this contract will be subject to selected candidate obtaining a tax clearance certificate [or equivalent] as required by the Irish revenue commissioners.

The contract will be subject to Irish law.

Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).

(ET Ref:262972).