Microsoft Dynamics services for the Development of a Case Management System for The Labour Court

Department of Enterprise, Trade and Employment

The Labour Court’s current case management system was developed in Lotus Notes and reporting is a mixture of Lotus Notes Views and Cognos/Tableau reports. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics solutions. Although the Labour Court has been computerised for many years, existing processes remain paper based. The Labour Court is implementing a “digitisation project” to move the hearing process into the digital age - this will be formalised within the new system. The contract on offer in this procurement competition is for the redevelopment of the Labour Court back-office system in a Microsoft Dynamics 365 environment, leveraging the capabilities of MS Dynamics to maximise process efficiencies. This contract also covers the development of stage 1 of an online portal which will allow customers of the Labour Court to make a direct referral, or to appeal a decision of the Workplace Relations Commission to the Court.

Deadline

The time limit for receipt of tenders was 2022-01-12. The procurement was published on 2021-11-12.

Who? What? Where?
Procurement history
Date Document
2021-11-12 Contract notice
2022-03-23 Contract award notice
Contract notice (2021-11-12)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Short description:
The Labour Court’s current case management system was developed in Lotus Notes and reporting is a mixture of Lotus Notes Views and Cognos/Tableau reports. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics solutions. Although the Labour Court has been computerised for many years, existing processes remain paper based. The Labour Court is implementing a “digitisation project” to move the hearing process into the digital age - this will be formalised within the new system. The contract on offer in this procurement competition is for the redevelopment of the Labour Court back-office system in a Microsoft Dynamics 365 environment, leveraging the capabilities of MS Dynamics to maximise process efficiencies. This contract also covers the development of stage 1 of an online portal which will allow customers of the Labour Court to make a direct referral, or to appeal a decision of the Workplace Relations Commission to the Court.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Enterprise, Trade and Employment
Postal address: 23 Kildare Street
Postal code: Dublin 2
Postal town: Dublin
Contact
Internet address: https://enterprise.gov.ie/en/ 🌏
E-mail: laura.barrett@enterprise.gov.ie 📧
Phone: +353 016312767 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=201658&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=201658&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-11-12 📅
Submission deadline: 2022-01-12 📅
Publication date: 2021-11-17 📅
Identifiers
Notice number: 2021/S 223-587127
OJ-S issue: 223

Object
Scope of the procurement
Estimated total value: 800 000 EUR 💰
Short description:
The current case management system in the Labour Court is one of several ageing Lotus Notes based systems supported by the Department of Enterprise, Trade and Employment (DETE) which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics solutions.
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The Labour Court’s current case management system was developed in Lotus Notes and reporting is a mixture of Lotus Notes Views and Cognos/Tableau reports. Although the Labour Court has been computerised for many years, many of the existing processes remain paper based. As recommended in a recent Business Process Re-engineering Report, the Labour Court is implementing a “digitisation project” to move the hearing process into the digital age - this will be formalised within the new system.
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The Department has already invested in the Microsoft Dynamics platform for case management purposes, with on-premises solutions to meet the needs of services in other areas. It wishes to build on this investment to meet the current case management needs, by using the Dynamics 365 platform to leverage the benefits inherent in the platform/software as a service model.
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The contract on offer in this procurement competition is for the redevelopment of the Labour Court back-office case management system in a Microsoft Dynamics 365 environment, with a focus on leveraging the capabilities of MS Dynamics to maximise process efficiencies. This contract also covers the development of stage 1 of an online portal which will allow customers of the Labour Court to make a direct referral, or to appeal a decision of the Workplace Relations Commission to the Court.
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Estimated value excluding VAT: 800 000 EUR 💰
Duration: 24 months
Description of renewals: Up to 2 renewals of 12 months each
Place of performance
Main site or place of performance: Dublin

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As stated in the procurement documents.
Contract execution
Contract performance conditions: As stated in the procurement documents

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2 months
Tender opening date: 2022-01-12 📅
Tender opening time: 17:00
Place: Dublin

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Laura Barrett
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=201658&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2021/S 223-587127 (2021-11-12)
Contract award notice (2022-03-23)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Reference
Dates
Date dispatched: 2022-03-23 📅
Publication date: 2022-03-28 📅
Identifiers
Notice number: 2022/S 061-161269
Refers to notice: 2021/S 223-587127
OJ-S issue: 61
Source: OJS 2022/S 061-161269 (2022-03-23)
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