Marketing Technology Systems Integration Services

Tourism Ireland Limited

Tourism Ireland is seeking to appoint a Provider of systems integration services for its current and future marketing technology stack. The Provider will manage evaluation, acquisition, integration and establishment of marketing technology systems and services as required by Tourism Ireland. The Provider will act as a ‘smart customer’ on behalf of Tourism Ireland, evaluating and recommending appropriate marketing technology and services to meet Tourism Ireland’s business requirements and integrate effectively with existing platforms. The Provider will procure these systems on Tourism Ireland’s behalf, manage relationships with the platform supplier and act as platform champion within Tourism Ireland, managing delivery of training and support. The Provider will manage or deliver robust integrations of new marketing technology applications into the existing stack and be responsible for maintenance of these integrations.

Deadline

The time limit for receipt of tenders was 2018-06-01. The procurement was published on 2018-05-02.

Who?

• Tourism Ireland Limited

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2018-05-02	Contract notice
2018-10-16	Contract award notice

Contract notice (2018-05-02)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Reference number: BG/CEEM/2018
Short description:
“Tourism Ireland is seeking to appoint a Provider of systems integration services for its current and future marketing technology stack. The Provider will...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: Information systems or technology strategic review services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 14763642 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=126448&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-05-02 📅
Submission deadline: 2018-06-01 📅
Publication date: 2018-05-03 📅
Identifiers
Notice number: 2018/S 085-191758
OJ-S issue: 85
Additional information

“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate for this contract;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the Board of Tourism Ireland;

5) It will be a condition of award that the successful tenderer is and remains tax compliant;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;

8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;

9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying;

10) Requests to Participate must be delivered as per the Instructions;

11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline;

12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;

13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North / South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;

14) To the extent that any Personal Data is processed in connection with the provision of the Services or otherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing;

15) The contract will be subject to Irish law;

16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.

Object
Scope of the procurement
Estimated total value: 7 000 000 EUR 💰
Short description:
“Tourism Ireland is seeking to appoint a Provider of systems integration services for its current and future marketing technology stack. The Provider will...”
Estimated value excluding VAT: 7 000 000 EUR 💰
Duration: 84 months
Description of renewals:
“The initial Contract Period will be for three [3] years subject to budget, annual performance review and other factors, with the option to extend annual for...”
Place of performance
Main site or place of performance:
“Across Tourism Ireland's global network of markets.”

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“Please refer to the tender documents available for downloading.”
Contract execution
Contract performance conditions:
“Please refer to the tender documents available for downloading.”

Procedure
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Pre-Qualification Criteria.”

“Completed ESPD Document.”

Show more (9)

“Evidence of appropriate turnover.”

“Evidence of appropriate insurance cover.”

“Suitability Criteria.”

“Demonstrable experience of evaluating, implementing, integrating and establishing marketing technology platforms [30 %].”

“Qualifications and Experience of proposed account management team, the marketing technology architects, the project implementation and the professional...”

“Delivery of previous marketing technology integration projects of equivalent scale [20 %].”

“Evidence of specific experience with technologies in Tourism Ireland’s existing marketing technology stack [10 %].”

“Technical Capacity / Adequate Resources to fulfil the requirements [10 %].”

“Total 100.00 %.”

Time of receipt of tenders: 13:00
Date of dispatch of invitations: 2018-06-15 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=126448&B=ETENDERS_SIMPLE 🌏
Awarding authority name: Tourism Ireland
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal town: Dublin
Postal code: D02 TD99
Country: Ireland 🇮🇪
E-mail: tenderresponse@tourismireland.com 📧

Reference
Additional information

“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”

“2) This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate for this contract;”

Show more (14)

“3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;”

“4) Contract award will be subject to the approval of the Board of Tourism Ireland;”

“5) It will be a condition of award that the successful tenderer is and remains tax compliant;”

“6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time;”

“7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that...”

“8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the...”

“9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite...”

“10) Requests to Participate must be delivered as per the Instructions;”

“11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline;”

“12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;”

“13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North / South Implementation Bodies and Tourism...”

“14) To the extent that any Personal Data is processed in connection with the provision of the Services or otherwise, the provisions set out in Tourism...”

“15) The contract will be subject to Irish law;”

“16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants)...”

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 085-191758 (2018-05-02)

Contract award notice (2018-10-16)
Object
Scope of the procurement
Short description:
“Tender process cancelled — Tourism Ireland is seeking to appoint a provider of systems integration services for its current and future marketing technology...”
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2018-10-16 📅
Publication date: 2018-10-18 📅
Identifiers
Notice number: 2018/S 201-457160
Refers to notice: 2018/S 085-191758
OJ-S issue: 201
Additional information

“Tender process cancelled — Tourism Ireland has reviewed its requirements in this area and is re-tendering various element of the service requirements...”

Object
Scope of the procurement
Short description:
“Tourism Ireland is seeking to appoint a provider of systems integration services for its current and future marketing technology stack. The provider will...”
Additional information:
“Tender process cancelled — Tourism Ireland has reviewed its requirements in this area and is re-tendering various element of the service requirements...”

Procedure
Award criteria
Quality criterion (name): Various
Quality criterion (weighting): 50 %
Price (weighting): 50 %

Reference
Additional information

“From original Contract Notice:”

“1) interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”

Show more (12)

“2) this is the 1”

“3) the Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;”

“4) contract award will be subject to the approval of the Board of Tourism Ireland;”

“5) it will be a condition of award that the successful tenderer is and remains tax compliant;”

“6) at its absolute discretion, the Contracting Authority may elect to terminate this procurement process, or any contract awarded at any time;”

“7) please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that...”

“8) without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the...”

“9) at Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite...”

“10) requests to Participate must be delivered as per the Instructions;”

“13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North/South Implementation Bodies and Tourism...”

“14) to the extent that any personal data is processed in connection with the provision of the services or otherwise, the provisions set out in Tourism...”

“15) the contract will be subject to Irish law;”

Source: OJS 2018/S 201-457160 (2018-10-16)

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