Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits

Contract notice (2022-08-17)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Short description:
“The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Enterprise, Trade and Employment
Postal address: 23 Kildare Street
Postal code: Dublin 2
Postal town: Dublin
Contact
Internet address: http://www.enterprise.gov.ie 🌏
E-mail: laura.barrett@enterprise.gov.ie 📧
Phone: +353 016312767 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221126&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221126&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-08-17 📅
Submission deadline: 2022-09-30 📅
Publication date: 2022-08-22 📅
Identifiers
Notice number: 2022/S 160-456832
OJ-S issue: 160

Object
Scope of the procurement
Estimated total value: 800 000 EUR 💰
Short description:
“The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing...”    Show more

“• Allows applicants (employers or employees) to apply for an employment permit or renewal of a permit”

Show more (8)

“• Is easy to use and helps an applicant through the process of applying for a permit”

“• Allows the applicant to upload supporting attachments”

“• Checks an application and attachments using a rules-based process, with meaningful error messages and rejection of incomplete or incorrect applications”

“• Allows for card payment and refund”

“• Allows the applicant to check the status of their application(s)”

“• Allows the upload of further documentation”

“• Is fully secure from both a cyber perspective and in protecting the data of applicants.”

“The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems...”

Short description

The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.

   Show more

Estimated value excluding VAT: 800 000 EUR 💰
Duration: 24 months
Description of renewals:
“Up to three extensions of 12 months each”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 16:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 3 months
Tender opening date: 2022-09-30 📅
Tender opening time: 16:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Laura Barrett
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=221126&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Pat McCourt
Postal address: 23 Kildare Street
Postal town: Dublin 2
Country: Ireland 🇮🇪
E-mail: pat.mccourt@enterprise.gov.ie 📧
Source: OJS 2022/S 160-456832 (2022-08-17)

Additional information (2022-09-20)
Reference
Dates
Date dispatched: 2022-09-20 📅
Publication date: 2022-09-23 📅
Identifiers
Notice number: 2022/S 184-521576
OJ-S issue: 184
Source: OJS 2022/S 184-521576 (2022-09-20)