Framework Agreement for a CRM Consultancy to support the Redesign, Development, Support & Related Services for DCCI’s Salesforce Customer Relationship Management System

Design & Crafts Council Ireland

Design & Crafts Council Ireland (DCCI) invites tender submissions from interested CRM Consultant Agencies for the redesign, build, implementation, and support of DCCI’s Salesforce CRM System. The project will require the successful tenderer to manage the project – CRM redesign and development, and adoption strategy, liaising with DCCI CRM Administrator and relevant personnel to understand the business needs.

Deadline
The time limit for receipt of tenders was 2022-12-22. The procurement was published on 2022-11-21.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-11-21 Contract notice
2023-06-02 Contract award notice
Contract notice (2022-11-21)
Contracting authority
Name and addresses
Name: Design & Crafts Council Ireland
National registration number: N/a
Postal address: Castle Yard
Postal town: Kilkenny
Country: Ireland 🇮🇪
Contact person: Mary Blanchfield
Phone: +353 567761804 📞
E-mail: mary@dccoi.ie 📧
Region: Mid-East 🏙️
URL: http://www.dcci.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/248 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=229198&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=229198&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title:
“Framework Agreement for a CRM Consultancy to support the Redesign, Development, Support & Related Services for DCCI’s Salesforce Customer Relationship...”    Show more
Products/services: Software consultancy services 📦
Short description:
“Design & Crafts Council Ireland (DCCI) invites tender submissions from interested CRM Consultant Agencies for the redesign, build, implementation, and...”    Show more
Estimated value excluding VAT: EUR 250 000 💰

1️⃣
Additional products/services: Software programming and consultancy services 📦
Additional products/services: Customer Relation Management software development services 📦
Additional products/services: Project management consultancy services 📦
Additional products/services: Systems consultancy services 📦
Additional products/services: Computer support and consultancy services 📦
Place of performance: Mid-East 🏙️
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Kilkenny Ireland
Description of the procurement:
“Design & Crafts Council Ireland (DCCI) invites tender submissions from interested CRM Consultant Agencies for the redesign, build, implementation, and...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 250 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
“As per tender documentation available from www.etenders.gov.ie using RFT ID 228384.”
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“As per tender documentation available from www.etenders.gov.ie using RFT ID 228384.”
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-12-22 14:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2022-12-22 14:00 📅
Conditions for opening of tenders (place): Electronically via etenders
Conditions for opening of tenders (Information about authorised persons and opening procedure): Authorised personnel of the Contracting Authority

Complementary information
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information

“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”    Show more
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
URL: www.courts.ie 🌏
Review procedure
Precise information on deadline(s) for review procedures:
“As per SI 130 the Remedies Directive applicable to public contracting authorities.”
Source: OJS 2022/S 228-657233 (2022-11-21)
Contract award notice (2023-06-02)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 250 000 💰
Award criteria
Quality criterion (name): Methodology proposed for the Discovery Phase
Quality criterion (weighting): 15%
Quality criterion (name): Methodology proposed for Design and Implementation Phase
Quality criterion (weighting): 25%
Quality criterion (name): Proposals regarding Support during duration of Framework
Quality criterion (weighting): 10%
Quality criterion (name): Project Plan, Management and Risk Mitigation
Quality criterion (name):
“Quality and Expertise and Structure of the Team Proposed for all phases of the project including Account Management”
Quality criterion (weighting): 20%
Cost criterion (name): Cost (Ex VAT)
Cost criterion (weighting): 20%

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 228-657233

Award of contract

1️⃣
Contract Number: 1
Title:
“Framework Agreement for a CRM Consultancy to support the Redesign, Development, Support & Related Services for DCCI’s Salesforce Customer Relationship...”    Show more
Date of conclusion of the contract: 2023-03-21 📅
Information about tenders
Number of tenders received: 2
Name and address of the contractor
Name: TEKenable Ltd
Postal address: Harmony Court, Harmony Row
Postal town: Dublin
Postal code: D02 VY52
Country: Ireland 🇮🇪
Region: Dublin 🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 26 920 💰
Source: OJS 2023/S 108-338077 (2023-06-02)