Recent procurements of telephone network equipment in Ireland
2023-09-11Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three... (Citizens Information Board)
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide …
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2022-10-03Design and supply of an Integrated ICT solution for a new HQ fit-out (National Transport Authority)
The National Transport Authority is consolidating its operations into a new single headquarters building and has selected a new building in Dublin City Centre as the preferred site for its new headquarters, subject to Department approval, satisfactory due diligence and lease negotiations.
The NTA is seeking to enter into a contract for the integrated design and supply of ICT (Information, Communications and Technology) services within the new building.
The ICT design team will be required to provide all …
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2022-09-192022/1027 RFT for the establishment of a Single Party Framework Agreement for the provision of a Hosted Session... (Houses of the Oireachtas Service)
The Houses of the Oireachtas Service wish to put in place a framework for the supply of provider-hosted Session Border Controllers for SIP trunk connectivity and associated configuration, support, and maintenance. Tenderers are also required to detail how they would peer the SIP trunks they offer with Government Networks. The Organisation’s current telephone solution is currently provided via 30-channel Primary Rate Interface lines. It is essential that the migration to the new service be as seamless as …
View the procurement » Mentioned suppliers:eir Business
2022-06-25Upgrade/Replacement of PBX Voice Solution in Nenagh General Hospital for the Health Service Executive (Health Service Executive (HSE))
The Health Service Executive (HSE) has an urgent requirement to upgrade/replace the Voice Solution in Nenagh General Hospital (NGH). The current solution has been designated 'end of service life' by the manufacturer and presents significant risk to hospital operations. The HSE are looking for a solution that will increase voice network resiliency levels, reduce risk of failure to an acceptable level, allow for future expansion needs, and reduce operational costs through utilisation of National Health …
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2022-02-03National PBX/Unified Communications Framework for the Health Service Executive (Health Service Executive (HSE))
The Health Service Executive (HSE) is seeking to award a Framework Agreement for the Supply, Installation, and subsequent Maintenance of PBX/Unified Communications Solutions to the HSE and HSE funded Hospitals and Agencies. The main aim of the project is to provide the HSE with a vehicle to meet the Enterprise voice requirements (Systems of 500 extensions or greater) created by the evolving health environment that will, support the HSE’s vision of a centrally hosted voice infrastructure, future proof the …
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2021-11-29Tender for the Upgrade and Integration of MTU IP Telephony (Munster Technological University - Kerry Campus)
MTU has two separate Cisco call manager (CUCM) installations, one in its Cork campus, one in its Tralee campus. MTU is looking for proposals to merge these two CUCM systems into one, upgrading the software to a common version and upgrading any obsolete hardware.
Full details are contained in the tender documentation attached to this Contract Notice or for download from the Irish Government Procurement Website - www.etenders.gov.ie
View the procurement » Mentioned suppliers:Vodafone
2021-11-03Request for Tenders for the provision of Maintenance and Support of Voice and Data Services (Houses of the Oireachtas Service)
In short, the Services comprise the provision of a Voice and Data Network Maintenance and Support service for the Houses of the Oireachtas Service.
The services to be provided include, but are not limited to, advice and assistance in the areas of:
• Maintenance and support of the current hardware and software (details included at Appendix 1, section 3.1 of this RFT).
• Capacity to provide training in aspects of voice and data hardware & software, on- or off-site at the Contracting Authority’s …
View the procurement » Mentioned suppliers:evcoms
2021-09-28Fixed Broadband and PSTN Services (Fáilte Ireland-National Tourism Development Authority)
Fáilte Ireland wish to engage with a single supplier to maintain and support existing telephony infrastructure. Fáilte Ireland are embarking on a new enhanced telephony solution to deliver Unified Communications using Microsoft Teams which will allow staff receive and make calls without the need for handsets. While this will replace the necessity for BRA’s and PRA’s we will still require some of our existing analogue lines which supports services that require dedicated lines, such as broadband, alarms and lifts.
View the procurement » Mentioned suppliers:eir Business
2020-08-11National PBX/Unified Communications Framework for the Health Service Executive (Health Service Executive (HSE))
The Office of the Chief Information Officer is looking to award a framework agreement for the supply/upgrade, installation and subsequent maintenance of PBX/unified communications equipment to the health service executive HSE and HSE funded agencies. Utilising a competent and capable vendor base that can meet the objectives and requirements throughout the lifetime of the framework it will support the HSE’s vision of a centrally hosted voice infrastructure providing communications anytime, anywhere, on …
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2020-02-19GMIT (CUA) Single Operator Framework Agreement Telecoms 2020 (Galway Mayo Institute of Technology)
GMIT wishes to establish a single party framework for Landline, PRA (initially), migrating to SIP and associated equipment supply, delivery, core equipment installation, project management and maintenance services.
Please note that the following contracting authorities may use this framework throughout its’ lifetime (within the 10 years). However, it is not envisaged that Letterkenny Institute of Technology and Institute of Technology Sligo will utilise this framework within the first 12 months.
— …
View the procurement » Mentioned suppliers:Hibernia Services Trading as Evros...Vodafone Ireland Ltd
2019-09-24Provision of Maintenance of Telephone Handsets and LAN Cabling (Coras Iompair Eireann (CIE Utility))
CIE wishes to procure the service to maintain telephone handsets and the associated telephone and LAN cabling. CIE Group of Companies has a nationwide PABX System comprising approximately 4 000 telephone handsets and associated telephone cabling. It also has a nationwide LAN infrastructure. Maintenance will consist of break/fix maintenance of the handset population and the associated telephone cabling which will comprise the wiring from the active equipment (PABX or equivalent) to the handset. …
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2018-08-24Provision of VOIP and NETWORK Support, Maintenance and Upgrade Services (Tourism Ireland Limited)
Tourism Ireland is seeking to appoint a VOIP and NETWORK supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services.
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the …
View the procurement » Mentioned suppliers:PlanNet 21 Communications Ltd
2018-04-23RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer …
View the procurement » Mentioned suppliers:Provident CRM Ltd
2017-10-13Request for Tenders for the Provision of Maintenance and Support of Voice and Data Services (Houses of the Oireachtas Service)
The Houses of the Oireachtas Service invites proposals from interested parties for the provision of a Voice and Data Network Maintenance and Support service.
The services to be provided include, but are not limited to, advice and assistance in the areas of:
— Maintenance and support of the current hardware and software (details included at Appendix A Section 3.1).
— Capacity to provide training in aspects of voice and data hardware & software, on- or off-site at the contracting authority's discretion
— …
View the procurement » Mentioned suppliers:Dimension Data Ireland Limited
2015-12-04Supply and Maintenance of Network Equipment (An Post)
An Post is seeking to enter into a Single Framework Agreement for each of the following LOTS for a period of 3 (three) years with an option to extend for a period up to a further 2 (two) years.
The tender will be divided into LOTs. Interested parties may apply for all LOTs or individual LOTs as appropriate.
Interested parties should have demonstrated capability and experience in the specialist areas to meet the requirements and tight deadlines that are associated with these services/ …
View the procurement » Mentioned suppliers:Ecom
2014-01-31UCC/2013/56 - Voice Telephony Systems (University College Cork (UCC))
UCC is initiating a procurement process to upgrade and/or replace the voice telephony systems serving the University.
This will be a Competitive Dialogue process consisting of an initial selection and dialogue phase followed by a formal tender phase.
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2012-08-20RFT for a IP PBX with call centre functionality (Department of Public Expenditure and Reform)
This document constitutes a Request for Tenders to select a company for the design, supply, installation and implementation of a new VoIP Telephony system to include call centre functionality.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=488412.
The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' …
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2012-07-27RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports.
The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552.
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2011-09-07RFT for IP network and telephone equipment supply (Department of Jobs, Enterprise, and Innovation)
The Department of Jobs, Enterprise and Innovation invite tenders for the supply of IP network and VOIP telephone equipment.
It is intended that this competition will result in a contract between the Department and its preferred supplier, for the supply of IP network and VOIP telephone equipment outlined in this document until the end of 2012.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at …
View the procurement » Mentioned suppliers:Plannet21 Communications
2011-04-01VoIP telephony solution (Courts Service)
Supply, delivery and installation of a VoIP and analogue telephony solution to serve Courts Service premises in the Dublin metropolitan area and at a number of other locations throughout Ireland.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=215692.
View the procurement » Mentioned suppliers:Eircom Ltd.