Provision of VOIP and NETWORK Support, Maintenance and Upgrade Services

Tourism Ireland Limited

Tourism Ireland is seeking to appoint a VOIP and NETWORK supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services.
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure.

Deadline

The time limit for receipt of tenders was 2018-09-24. The procurement was published on 2018-08-24.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• PlanNet 21 Communications Ltd

Who?

• Tourism Ireland Limited

What?

• Network equipment › Telephone network equipment
• Telephone and data transmission services › IP telephone services
• Telephone cables and associated equipment › Telephone network

Where?

• Éire/Ireland

Procurement history

Date	Document
2018-08-24	Contract notice
2019-04-30	Contract award notice

Contract notice (2018-08-24)
Object
Scope of the procurement
Title: IP telephone services
Reference number: VOIP-DMCI-2018
Short description:

Tourism Ireland is seeking to appoint a VOIP and NETWORK supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services. The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IP telephone services 📦
Additional CPV: Telephone network equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 14763642 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134343&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-08-24 📅
Submission deadline: 2018-09-24 📅
Publication date: 2018-08-28 📅
Identifiers
Notice number: 2018/S 164-374882
OJ-S issue: 164
Additional information

Applicants should provide the required documentation as detailed in the RFT Documentation which is available for downloading from the Irish Government procurement portal www.etenders.gov.ie Please note that the maximum limit for incoming emails is 10 MB. Please refer to the documents attached for downloading. PLEASE REFER TO THE RFT DOCUMENTATION ATTACHED TO THIS NOTICE FOR DOWNLOADING

Object
Scope of the procurement
Short description:

The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure.

Estimated total value: 300 000 EUR 💰
Estimated value excluding VAT: 300 000 EUR 💰
Duration: 36 months
Description of renewals:

The Contract Period will be for three years subject to budget and annual performance review, and other factors. The contract may be extended annually for a further 2 years, subject to satisfactory performance review, budget and other factors.

Additional information:

Please refer to the documents attached for downloading.

PLEASE REFER TO THE RFT DOCUMENTATION ATTACHED TO THIS NOTICE FOR DOWNLOADING

Place of performance
Main site or place of performance: Across Tourism Ireland's global network of markets

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

As stated in the procurement documents which are available for downloading from the Irish Government procurement portal www.etenders.gov.ie

Economic and financial standing:

As stated in the procurement documents which are available for downloading from the Irish Government procurement portal www.etenders.gov.ie

Minimum level(s) of standards: Selection criteria as stated in the procurement documents.
Technical and professional ability: Selection criteria as stated in the procurement documents.
Minimum level(s) of standards:

The successful candidate must have a proven track record in VOIP services in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure. Selection criteria as stated in the procurement documents.

Contract execution
Contract performance conditions: Please refer to the RFT documentation available for downloading.

Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

Step 1: Completeness of Request to Participation in the format prescribed in the Response Document;

Step 2: Satisfaction with the financial standing of the Supplier.

In order to be deemed suitable for evaluation under Step 3, Suppliers must fully complete and sign the ESPD [European Single Procurement Document]. Reluctance or failure to supply a completed ESPD will lead to disqualification from the tender competition.

Step 3: Those Suppliers whose Requests to Participate are deemed to be complete and who have demonstrated satisfactory financial standing will be evaluated against the Suitability Criteria.

Previous experience in managing contracts of a similar size and nature in the last 3 years, including referees. [50 %]

Qualifications and experience of proposed project team personnel in the areas outlined in the specification document. [40 %]

Adequate resources to fulfil the requirements. [10 %]

Time of receipt of tenders: 15:00
Date of dispatch of invitations: 2018-10-08 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134343&B=ETENDERS_SIMPLE 🌏
Awarding authority name: Tourism Ireland
E-mail: tenderresponse@tourismireland.com 📧

Reference
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to beincluded on the mailing list for clarifications. All information relating to attachments, including clarifications andchanges, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or notrelayed) via third parties;

2) This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate forthis contract;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the Board of Tourism Ireland;

5) It will be a condition of award that the successful tenderer is and remains tax compliant;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or anycontract awarded at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such casesit should be understood that such indications are to be treated strictly and solely for reference purposes only, towhich the words "or equivalent" will always be appended;

8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in aclarification process in respect of the procurement documents with missing or incomplete information. Therefore,respondents are advised to ensure that they return completed documentation in order to avoid the risk ofelimination from the competition;

9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying;

10) Requests to Participate must be delivered as per the Instructions;

11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline;

12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or nota final contract is awarded;

13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North /South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;

14) To the extent that any Personal Data is processed in connection with the provision of the Services orotherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing;

15) The contract will be subject to Irish law;

16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 164-374882 (2018-08-24)

Contract award notice (2019-04-30)
Object
Scope of the procurement
Short description:

This tender competition is completed and a contract has been awarded. Tourism Ireland is seeking to appoint a VoIp and Network supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services. The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure.

Total value of the procurement: 300 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Tourism Ireland Ltd
Postal address: 4th Floor — Bishop's Square, Redmond's Hill
Contact
E-mail: tenderresponse@tourismireland.com 📧

Reference
Dates
Date dispatched: 2019-04-30 📅
Publication date: 2019-05-03 📅
Identifiers
Notice number: 2019/S 086-207345
Refers to notice: 2018/S 164-374882
OJ-S issue: 86
Additional information

Applicants should provide the required documentation as detailed in the RFT Documentation which is available for downloading from the Irish Government procurement portal www.etenders.gov.ie Please note that the maximum limit for incoming emails is 10 MB. Please refer to the documents attached for downloading. Please refer to the RFT documentation attached to this notice for downloading.

Object
Scope of the procurement
Short description:

Tourism Ireland is seeking to appoint a Volp and Network supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services.

Additional information: Please refer to the RFT documentation attached to this notice for downloading.
Place of performance
Main site or place of performance: Across Tourism Ireland's global network of markets.

Procedure
Award criteria
Quality criterion (name): Service quality assurance and management mechanisms proposed
Quality criterion (weighting): 15 %
Quality criterion (name): Ability to support current systems
Technical expertise, knowledge and experience of VOIP upgrade options
Service level agreement
Quality criterion (weighting): 5 %
Cost criterion (name): Overall cost
Cost criterion (weighting): 50 %

Award of contract
Date of contract conclusion: 2019-04-01 📅
Name: PlanNet 21 Communications Ltd
Postal address: 3200 Lake Drive, Citywest
Postal town: Dublin
Postal code: D24
Country: Ireland 🇮🇪
Internet address: http://www.plannet21.ie 🌏
Total value of the procurement: 300 000 EUR 💰
Information about tenders
Number of tenders received: 1

Reference
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not related) via third parties;

2) This is the 1st stage in a 2-stage restricted tender process. This is the sole call for requests to participate for this contract;

3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the board of tourism Ireland;

6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, or any contract awarded at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such case sit should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;

8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;

9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the Contracting Authority reserves the right to invite at least 5 subject to that number qualifying;

10) Requests to participate must be delivered as per the instructions;

11) Tourism Ireland will not accept or consider requests to participate delivered after this deadline;

13) Tourism Ireland is subject to the provisions of the code of practice on freedom of information for north/south implementation bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;

14) To the extent that any personal data is processed in connection with the provision of the services or otherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing;

Source: OJS 2019/S 086-207345 (2019-04-30)

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