2017-09-04Provision of ICT Helpdesk Services (Department of Jobs, Enterprise and Innovation)
A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by …
View the procurement » Mentioned suppliers:Evros Technology Group
2017-08-04Supply of IT Managed Services (Fingal County Council)
Fingal County Council is seeking to appoint a suitably experienced and qualified contractor/s to provide service desk and infrastructure services to replace the existing internal provision of such services. This managed service will include service desk telephone support, deskside support at our two main user sites, field support at other Council sites, application support and infrastructure support. In addition to providing managed services, the contractor is expected to provide project based services …
View the procurement » Mentioned suppliers:Atos IT Solutions and Services Ltd
2016-11-23IT Helpdesk Managed Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of a managed service as follows:
Provide an offsite Service Desk function which will include:
—Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
—Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
And provide service desk software on site.
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2016-07-28RFT for Provision of DBA Support Services (Department of Education and Skills)
Provision of the following DBA support services:
(a) Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem;
(b) Ability to draw-down contractor consultants, if required, on a daily basis due to issues raised during operational support;
(c) On-site for periods of days/weeks as agreed with the External Service Provider for specific projects or blocks of work where the internal team lacks the capacity and/or …
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2016-02-16Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
Sustainable Energy Authority of Ireland (SEAI) was established under the
Sustainable Energy Act 2002. Its mission is to play a leading role in transforming
Ireland into a society based on sustainable energy structures, technologies and
practices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
reserves, at its sole …
View the procurement » Mentioned suppliers:Fexco
2015-10-13Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5 (Department of Education and Skills)
(1) The following Operational Support Services are required:
— Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4, RHEL5 VM systems).
— Reactive Support in the event of problems.
— A facility to drawdown up to a maximum of 20 contractor/consultant days if required.
(2) Reactive / Operational Support
Reactive Support in the event of problems with the ability to log calls as a priority.
1, Priority 2 or Priority 3 depending on the urgency of the …
View the procurement » Mentioned suppliers:Sabeo Technologies
2014-11-19Multi-Party Framework Agreement for Second Level Citrix Support Managed Service (Dublin City Council)
Dublin City Council invites tenders using the open procedure to establish a multi-party framework agreement for the provision of a Second Level Citrix Support Managed Service. Services Required under the Framework
The framework operator will be required to provide a Citrix Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser:
— On-site resources
Provision of on-site …
View the procurement » Mentioned suppliers:Zinopy Limited
2014-07-24RFT for Oracle Support Services (Department of Education and Skills)
This document constitutes a Request for Tenders to select a company to provide Oracle support to the Department's IT Unit in respect of the Department's Oracle estate.
Specifics of the requirement are outlined in section 3 of this document. Prospective tenderers are requested to familiarise themselves with these specifics, as well as with the Public Procurement Rules, before submitting a proposal. A copy of the current Public Procurement Rules may be downloaded from the eTenders website …
View the procurement » Mentioned suppliers:Vidatum Ltd
2014-05-13HSE 522 – Framework Agreement ICT Desktop Support (Health Service Executive (HSE))
The HSE invites tenders from suitable service providers for appointment to a Framework Agreement with an immediate award of contract for Lots 1 and 2 listed below, to enter into a service agreement to continue the provision of a “one stop shop” for the service and repair work of Desktop PC's and Laptops including peripherals such as printers*, scanners etc. and necessitating a physical visit to the user's work location.
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2014-03-12Project 3477 – Tender for the provision of an interactive service for Smoking Cessation Support to the HSE (Health Service Executive (HSE))
The Health Service Executive invites tender responses from suppliers who wish to participate in a tender competition for the provision of an Interactive Service for Smoking Cessation Support to the HSE.
The Tobacco Control Framework Implementation Group undertook a scoping exercise to determine requirements in relation to the provision of an ICT based smoking cessation support service (helpline, social media and online). There is a need to alter the service provision from the current helpline model …
View the procurement » Mentioned suppliers:Rigney Dolphin Group
2013-11-22011-03-288 - Framework Agreement - ICT Managed Services (Commission for Energy Regulation)
The Commission for Energy Regulation (the ‘CER') is the independent body responsible for overseeing the liberalisation of Ireland's energy sector.
Following a recent review of the Commission's ICT Strategy it has been decided to seek an ICT Managed Services partner to support and maintain its current ICT systems and services and provide a disaster recovery service, as well as to work with CER to advise on and implement potential future changes required to meet any changing business requirements or …
View the procurement » Mentioned suppliers:Trilogy Technologies Limited
2013-08-22ICT2013 - Invitation to Tender for Outsourced ICT Helpdesk with transition to a Managed Cloud Service (The Pharmaceutical Society of Ireland)
The PSI invites tenders for a contract to cover Outsourced ICT Helpdesk with transition to a Managed ICT Cloud service. Onsite support services will be required at the level of 1.5 days per week. The requirements are for an outsourced Technical Support Helpdesk Service as set out in the tender document to support in-house ICT operations with a subsequent design and implementation of a managed cloud based strategy to underpin ICT operations and infrastructure including platforms and office applications in …
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2013-06-11ITT13/012 - Supply of IT Support Services to the Marine Institute (Marine Institute)
The Marine Institute is the national agency responsible for Marine Research, Technology Development and Innovation (RTDI). It seeks to assess and realise the economic potential of Ireland's 220 million acre marine resource; promote the sustainable development of the marine industry through strategic funding programmes and essential scientific services; and safeguard Ireland's marine environment through research and environmental monitoring.
Currently a total of 255 users require IT Support services at …
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2013-03-22UCDOPP481 - Provision of an External IT Support Service to UCD (University College Dublin ( UCD ))
University College Dublin invites responses for the provision of external IT Support Services.
Primarily this contract is being put in place for use by UCD, however, the following organisations may wish to avail of the contract with the successful tenderer on this contract:
a) Dublin City University;
b) Trinity College Dublin;
c) National University of Ireland, Maynooth;
d) National University of Ireland, Galway;
e) University College Cork;
f) the University's strategic partners (or any future strategic …
View the procurement » Mentioned suppliers:Fujitsu (Ireland) Ltd.
2012-10-25ITIL Helpdesk & Infrastructure Support (Irish Blood Transfusion Service)
The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service ICT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and on-site support resources.
The contract should cover the needs of the Helpdesk Technical Support Service and must include Service Management, Service Desk, Call Logging and On-Site Support. The IBTS’ main production hours are 07:00-19:00, Monday to Friday. The successful …
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2011-08-26ITIL Service Desk and Infrastructure Support (Fáilte Ireland-National Tourism Development Authority)
This is framework agreement for a period of 4 years for the following requirements:
(a) The requirement is for an Outsourced Technical Support Service to support Fáilte Ireland's ICT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and on-site support resources. Fáilte Ireland currently has two ICT centres, both located in Dublin (Amiens Street and within a commercial co-lo hosting facility), and provides services to approx. 350–400 users …
View the procurement » Mentioned suppliers:PFH
2011-06-23Provision of an integrated service desk for the networks business of Bord Gáis Éireann (Bord Gais Eireann)
This notice is being driven by a mandated European directive (Directive 2009/73/EC) to separate the network and energy businesses of Bord Gáis. This is known as the third gas directive.
As part of the implementation of the Third Gas Directive, Bord Gáis is currently being separated into two autonomous businesses – Bord Gáis Networks and Bord Gáis Energy. This separation will be completed by March 2012. As a result of this separation, some of the shared services currently available to both businesses will …
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