Provision of on-site ICT support service
Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
The Department of Foreign Affairs and Trade invites tenders for the provision of on-site ICT support services at the Department's offices in Dublin and Limerick.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=307432.
The time limit for receipt of tenders was 2012-02-02. The procurement was published on 2011-12-23.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer support services › Technical computer support services
- • Helpdesk and support services › Helpdesk services
Procurement history
| Date | Document |
|---|---|
| 2011-12-23 | Contract notice |
| 2012-07-04 | Contract award notice |
Contract notice (2011-12-23)
Object
Scope of the procurement
Title: technical computer support services
Quantity or scope:
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Technical computer support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
Postal address: ICT Unit, 76 - 78 Harcourt Street
Postal town: Dublin 2
Contact
Internet address: http://www.dfa.ie 🌏
E-mail: andrew.harwood@dfa.ie 📧
Phone: +353 14082604 📞
Reference
Dates
Date dispatched: 2011-12-23 📅
Submission deadline: 2012-02-02 📅
Publication date: 2011-12-28 📅
Identifiers
Notice number: 2011/S 249-406562
OJ-S issue: 249
Additional information
Object
Scope of the procurement
Short description:
Description of options:
Place of performance
Main site or place of performance: Dublin & Limerick.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Procedure
Tender opening date: 2012-02-02 📅
Place of opening: 76 -78 Harcourt Street, Dublin 2, IRELAND.
Place: 76 -78 Harcourt Street, Dublin 2, IRELAND.
Information about authorised persons and opening procedure: At least 2 officials of the Department of Foreign Affairs and Trade.
Languages
Language: English 🗣️
Other languages: Irish.
Contracting authority
Contact
Contact point: Department of Foreign Affairs and Trade
Mr. Andrew Harwood
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01498 🌏
E-mail: highcourtcentraloffice@courts.ie 📧
Reference
Additional information
Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 18886442 📞
Internet address: www.courts.ie 🌏
Fax: +353 18725669 📠
Information about review deadlines: Please consult legal advisers.
Service from which information about the review procedure may be obtained
Name: Central Office of the High Court
Source: OJS 2011/S 249-406562 (2011-12-23)
Object
Scope of the procurement
Title: technical computer support services
Quantity or scope:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Technical computer support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
Postal address: ICT Unit, 76 - 78 Harcourt Street
Postal town: Dublin 2
Contact
Internet address: http://www.dfa.ie 🌏
E-mail: andrew.harwood@dfa.ie 📧
Phone: +353 14082604 📞
Reference
Dates
Date dispatched: 2011-12-23 📅
Submission deadline: 2012-02-02 📅
Publication date: 2011-12-28 📅
Identifiers
Notice number: 2011/S 249-406562
OJ-S issue: 249
Additional information
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
(ET Ref:307432).
Object
Scope of the procurement
Short description:
The Department of Foreign Affairs and Trade invites tenders for the provision of on-site ICT support services at the Department's offices in Dublin and Limerick.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=307432.
Option 1 supply of a ticket tracking and management system. In addition, the Department reserves the right to award further contracts for on-ste ICT support to the service provider selected in this competition.
For details, please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
For details.
Main site or place of performance: Dublin & Limerick.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Economic and financial standing:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Minimum level(s) of standards:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Technical and professional ability:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Contract execution
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Other particular conditions:
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
Names and professional qualifications of the staff ✅
Procedure
Tender opening date: 2012-02-02 📅
Place of opening: 76 -78 Harcourt Street, Dublin 2, IRELAND.
Place: 76 -78 Harcourt Street, Dublin 2, IRELAND.
Information about authorised persons and opening procedure: At least 2 officials of the Department of Foreign Affairs and Trade.
Languages
Language: English 🗣️
Other languages: Irish.
Contracting authority
Contact
Contact point: Department of Foreign Affairs and Trade
Mr. Andrew Harwood
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01498 🌏
E-mail: highcourtcentraloffice@courts.ie 📧
Reference
Additional information
Please see request for tenders document published with this notice which may be downloaded free of charge from www.e-tenders.gov.ie.
(ET Ref:307432).
Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 18886442 📞
Internet address: www.courts.ie 🌏
Fax: +353 18725669 📠
Information about review deadlines: Please consult legal advisers.
Service from which information about the review procedure may be obtained
Name: Central Office of the High Court
Source: OJS 2011/S 249-406562 (2011-12-23)
Contract award notice (2012-07-04)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2012-07-04 📅
Publication date: 2012-07-06 📅
Identifiers
Notice number: 2012/S 128-211969
Refers to notice: 2011/S 249-406562
OJ-S issue: 128
Additional information
(ET Ref:417092).
Object
Scope of the procurement
Reference number: RFT 422/2076
Procedure
Award criteria
Criterion: 1. Overall cost (60)
2. Quality, comprehensiveness and suitability (60)
3. Service performance management etc. (40)
4. Approach to innovation in overall deliver (40)
Award of contract
Date of contract conclusion: 2012-04-04 📅
Name: Tomorrows World Limited
Postal address: 5A Centrepoint Business Park, Oak Road
Postal town: Dublin 12
Country: Ireland 🇮🇪
Internet address: www.twl.ie 🌏
Information about tenders
Number of tenders received: 3
Source: OJS 2012/S 128-211969 (2012-07-04)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2012-07-04 📅
Publication date: 2012-07-06 📅
Identifiers
Notice number: 2012/S 128-211969
Refers to notice: 2011/S 249-406562
OJ-S issue: 128
Additional information
(ET Ref:417092).
Object
Scope of the procurement
Reference number: RFT 422/2076
Procedure
Award criteria
Criterion: 1. Overall cost (60)
2. Quality, comprehensiveness and suitability (60)
3. Service performance management etc. (40)
4. Approach to innovation in overall deliver (40)
Award of contract
Date of contract conclusion: 2012-04-04 📅
Name: Tomorrows World Limited
Postal address: 5A Centrepoint Business Park, Oak Road
Postal town: Dublin 12
Country: Ireland 🇮🇪
Internet address: www.twl.ie 🌏
Information about tenders
Number of tenders received: 3
Source: OJS 2012/S 128-211969 (2012-07-04)
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