2023-08-14   Tender for the provision of Customer Contact Management Services to Coimisiún na Meán (Coimisiún na Meán)
Coimisiún na Meán has a range of responsibilities including dealing with queries and complaints in respect to our regulatory remit which extends to setting standards, rules and codes for the different types of media services under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and … View the procurement »

2023-04-19   NMI/2023/15 Provision of Visitor Audience Survey Services (National Museum of Ireland)
The objective of this invitation is to secure the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We require a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI is seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural … View the procurement »
Mentioned suppliers: Context Studio Ltd

2023-03-28   23/009 - Customer Experience Programme (Uisce Éireann)
23/009 - Customer Experience Programme View the procurement »

2022-09-19   UCD wishes to procure the services of a survey tool (University College Dublin ( UCD ))
UCD wishes to procure a campus wide survey tool platform View the procurement »

2022-08-11   22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage (Gas Networks Ireland)
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage Please refer to the PQQ Doc for further information. View the procurement »
Mentioned suppliers: W5 Marketing Intelligence Limited

2022-08-10   Provision of field marketing and event management services in support of SEAI’s Community Based Social Marketing... (Sustainable Energy Authority of Ireland)
The objective of this RFT is to invite proposals from suitably qualified service providers for the provision of field marketing and event management services to support SEAI’s Community Based Social Marketing (CBSM) activities to drive demand for home energy upgrades and to make it easier and more attractive for homeowners to upgrade their homes and to apply for home energy upgrade grants from SEAI. For further details on this tender, please visit the Request for Tender on www.etenders.gov.ie View the procurement »

2022-06-30   Management and delivery of an end to end electric vehicle (EV) dealerships of the year award scheme (Sustainable Energy Authority of Ireland)
In summary, the Services comprise: the management and delivery of an end-to-end electric vehicle dealership award scheme. The Awards Scheme will be run in the Republic of Ireland with the potential for a winner from each of the 26 counties and one national winner. The successful tenderer will be responsible for project managing the entire scheme in accordance with the objectives and directions of SEAI. The successful tenderer will at a minimum: maximise dealership participation and assess dealerships who … View the procurement »
Mentioned suppliers: Pan Research

2022-02-04   Online Survey Services (Trinity College Dublin, the University of Dublin)
This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services. The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to … View the procurement »
Mentioned suppliers: Momentive Europe Unlimited Company Optimum Contact Ltd

2022-02-03   Market Research Services (Electricity Supply Board ( ESB ))
market research services contract for four separate Lots. Companies are invited to respond either individually to one of the four of the Lots, or a combination of any or all of the Lots. Lot 1: Electric Ireland Customer Experience Tracking Lot 2: Electric Ireland Brand and Marketing Tracking and Ad Hoc Quantitative Research Lot 3: ESB Brand Tracking and Ad Hoc Quantitative Research Lot 4: ESB and Electric Ireland Qualitative Research. View the procurement »
Mentioned suppliers: Behaviour & Attitudes Marketing Research Bricolage Red C Research And Marketing Ltd

2022-01-31   Customer Satisfaction Monitoring (Iarnrod Eireann-Irish Rail)
IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis. View the procurement »

2021-10-29   Campus-wide Survey Software Tool (University College Cork ( UCC ))
UCC aims to standardise the governance of surveys within the organisation. To support this, it requires an enterprise survey solution for the university which will provide a modern, online, accessible, feature rich survey platform while ensuring that the security and data controls in place help reduce the risk of such data collection. View the procurement »
Mentioned suppliers: Qualtrics LLC

2020-12-17   Customer Research and Insights (Electricity Supply Board (ESB))
The contracting entity intends to procure a research and insights contract for customer satisfaction surveys, customer qualitative research, brand health surveys and advertising measurement. View the procurement »
Mentioned suppliers: Behaviour & Attitudes Marketing Research

2020-12-16   20/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland. Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers. As per PQQ Doc. View the procurement »
Mentioned suppliers: Fexco Limited

2020-09-16   RTÉ Brand and Reputation Research (Raidio Teilifis Eireann (RTE))
Effective from January 2021, RTÉ wishes to research, understand and monitor the Irish public’s consumption of and attitudes and sentiment towards, RTÉ. This competition calls for companies to tender for one continuous survey incorporating three separate modules, namely reputation tracking, brand tracking and service usage. View the procurement »
Mentioned suppliers: Red C Research And Marketing Ltd

2020-02-25   2020/02 — RFT for the Provision of Strategic Consultancy Services Relating to Youth Initiatives and Interventions,... (Louth and Meath Education and Training Board)
LMETB invites submission to this request for tender for the provision of strategic consultancy services relating to youth initiatives and interventions, cross border projects and centres of excellence including a proposed advanced manufacturing centre. View the procurement »
Mentioned suppliers: Denis Rowan and Associates

2020-01-23   2020/02 RFT RFT for the Provision of Strategic Consultancy Services relating to Youth Initiatives and Interventions,... (Louth and Meath Education and Training Board)
LMETB invite submissions for the provision of strategic consultancy services relating to youth initiatives and interventions, cross border projects and centres of excellence including a proposed advanced manufacturing centre. View the procurement »

2019-12-11   The Provision of Customer Service Benchmark Reporting (Department of Employment Affairs and Social Protection)
The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context. View the procurement »
Mentioned suppliers: Red C Research And Marketing Ltd

2019-08-02   UL — RFT for the Supply of Campus Survey Software Subscription (Education Procurement Service (EPS))
This request for tender is for the provision of services for Campus Wide Survey Software Subscription for the University of Limerick (UL). The objective is to preferably have a cloud hosted solution offering distributed management functionality to the various internal departments with overall governance by UL’s ITD Department. It is paramount that the solution proposed is fully GDPR compliant and demonstrates varying levels of security ensuring data/account structures are protected. View the procurement »
Mentioned suppliers: Qualtrics LLC

2019-07-11   Irish Survey of Student Engagement and the Irish Survey of Student Engagement for Postgraduate Research Students (Higher Education Authority)
The HEA is seeking tenders for the Irish Survey of Student Engagement and the Irish Survey of Student Engagement for Postgraduate Research Students (ISSE-PGR; hereby referred to collectively as ISSE where differentiation is not necessary) on behalf of the Higher Education Authority (HEA), the Irish Universities Association (IUA), the Technological Higher Education Association (THEA) and the Union of Students in Ireland (USI), who collectively act as co-sponsors for ISSE. View the procurement »
Mentioned suppliers: International Graduate Insight Group Ltd

2019-01-29   Sales and Associated Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable … View the procurement »

2019-01-18   HIS-3 — A National Online Solution and Managed Service to Support the Undertaking of the National Care Experience Programme (Health Information and Quality Authority (HIQA))
A national online solution and managed service to support the undertaking of the National Care Experience Programme. Please see attached tender documents for further information. View the procurement »
Mentioned suppliers: Behaviour & Attitudes Marketing Research

2018-12-04   Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
Mentioned suppliers: Capita Customer Solutions Ltd

2018-08-24   Provision of Survey Services (National Transport Authority)
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including: — Fare evasion surveys, — Mystery shopper surveys. Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional two years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland. View the procurement »

2018-08-24   Provision of Survey Services (National Transport Authority)
The National Transport Authority wishes to invite tenders for the provision of transport related survey services, including: — Fare evasion surveys, — Mystery shopper surveys. Contracts will be awarded for an initial period of 4 years with an option to extend for a period of up to an additional 2 years. The Authority may award contracts for services pursuant to this tender on behalf of other public transport operators and Transport Infrastructure Ireland. View the procurement »

2018-04-09   Multi Supplier Framework Agreement for the provision of Market Research and Surveys Consultancy Services (The Office of Government Procurement)
Multi Supplier Framework Agreement for the provision of Market Research and Surveys Consultancy Services PAS103F. This Competition relates to the establishment of Framework Agreements for the provision of Market Research and Surveys Consultancy Services which are estimated to be in excess of 25 000 EUR in value (Ex VAT). Consulting Services are considered to be those services provided by independent persons (be they individuals or business organisations), who individually or collectively use their … View the procurement »
Mentioned suppliers: Aiden Lee Amarach Research Behaviour and Attitudes Marketing Research BMG Research Coyne Research Deloitte Economic and Social Research Institute Ernst and Young Fitzpatrick associates Genesis IFF Research Indecon Economic Consultants Insight Statistical Consulting Ipsos MRBI / MRBI Market Research Ltd iReach Insights Millward Brown Red C Research And Marketing Ltd Research Matters Ltd Spark Market Research SYSTRA Ltd

2017-07-04   The provision of a Public Attitudes Survey for An Garda Síochána (An Garda Síochána)
The objective for An Garda Síochána in undertaking this procurement exercise is to procure the services of a company that will provided a top quality survey of public attitudes relating to awareness and effectiveness of Garda publicity campaigns, perceptions of crime at local and national levels, key priorities for the organisation as viewed by the public, the experience of victims of crime and their levels of satisfaction, views of the Garda organisation and how it can be improved, as well as … View the procurement »
Mentioned suppliers: Amarach Research

2015-05-25   Provision of services for the training and development of Eurofound staff and administration of the 180° feedback process (Eurofound — European Foundation for the Improvement of Living and Working Conditions)
As intellectual capital is Eurofound's main asset, the objective of contracting training providers is to start the training as effectively as possible, and to deliver high-quality and efficient training to our staff. Training delivered to Eurofound's staff will be designed to have a direct impact on the way that they carry out their work — the 'how' — in terms of skills and competencies, with, in turn, a visible and important impact on the work produced by Eurofound. In addition, Eurofound wants to … View the procurement »
Mentioned suppliers: Institute of Public Administration Managing Innovation Strategies, SLL (Mainstrat)

2015-01-27   Provision of services for the training and development of Eurofound staff and administration of the 180° feedback process (Eurofound — European Foundation for the Improvement of Living and Working Conditions)
As intellectual capital is Eurofound's main asset, the objective of contracting training providers is to start the training as effectively as possible, and to deliver high-quality and efficient training to our staff. Training delivered to Eurofound's staff will be designed to have a direct impact on the way that they carry out their work — the ‘how' — in terms of skills and competencies, with, in turn, a visible and important impact on the work produced by Eurofound. In addition, Eurofound wants to … View the procurement »

2013-05-08   Framework agreement - verification of placement data incorporating an employer survey (FAS - Foras Aiseanna Saothair, Training and Employment Authority)
The Framework Agreement will be for a period of 4 years. The intention of this competition is to arrive at a list of up to five potential service-providers to participate in the framework. Its purpose is to undertake sample verification of placement claims submitted by Providers and Contractors relating to training delivered through the mechanism of Contract Training and the Labour Market Education and Training Fund (Momentum). The service will also include polling of employers to provide general … View the procurement »

2012-05-16   Site services (Dublin Airport Authority plc (DAA))
This project is for the provision of site services to Dublin Airport Authority at its Dublin Cork and Shannon airports. Site services may include but are not restricted to the following. — Cleaning, — Porterage and portering, — Passenger accompaniment, escort and expediting, — Provision of staff for promotional activities, — Security, — Passenger screening, — Queue management, — Provision of lounge staff and services, — Chauffeurs, — Customer survey staff, — Marketing staff, — Etc. The project is also … View the procurement »