2015-12-02The Provision of Customer Call Handling and Management Services (Office of the Revenue Commissioners)
The Office of the Revenue Commissioners invites tenders for the provision of customer call handling and management services for Local Property Tax from March 2016. The Tenderer will provide an initial point of contact for all general phone queries in relation to Local Property Tax. The Tenderer will need to escalate calls to a designated call centre where taxpayer specific information is required to resolve the call.
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2015-07-15NRA Tolling Operations Contract (National Roads Authority (NRA))
The National Roads Authority invites interested parties to apply to participate in the Authority's competition to procure tolling operation services for the next-generation M50 eFlow Tolling Operations Contract (the Contract) and any toll points which the Authority may introduce and/or operate in the future on the road network in Ireland. The existing M50 eFlow Toll is an open road tolling system on Dublin's orbital motorway which processes on average 115 000 vehicles per day. The tolling operation …
View the procurement » Mentioned suppliers:Turas Mobility Services
2015-05-20The Provision of a Tote Wagering System (Horse Racing Ireland (HRI))
Tote Ireland Limited is a wholly owned subsidiary of Horse Racing Ireland, with responsibility for the operation of a Totalisator on the 26 racecourses in the Republic of Ireland. Tote Ireland is at the heart of Irish Horseracing, providing a wide variety of betting options for all race goers. All profits made by Tote Ireland are used for the improvement of Irish Horseracing. Tote‘ is short for Totalisator and Tote Betting is similar to the Lotto. All the stakes on a race are pooled; a deduction is made …
View the procurement » Mentioned suppliers:i-Neda LtdRacing Technology Ireland
2015-05-08The Provision of a Call Management Service to Bus Eireann (Bus Eireann/Irish Bus)
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months.
The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday.
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2014-11-04National Environmental Complaints Line (Environmental Protection Agency)
The EPA intends establishing a contract with a single economic operator to provide and operate a 24 hour National Environmental Complaints Line for all 31 local authority functional areas throughout the Republic of Ireland. The contract will be for a period of 3 years with strategic reviews to occur annually.
View the procurement » Mentioned suppliers:Call 11890 Ltd
2014-09-15RFT CS — Provision of Services for (a) Payment Channels for Court Imposed Fines and (b) Printing and Distribution/... (Courts Service)
The Courts Service is seeking the provision of simple, secure and convenient methods for the payment of court imposed fines through a variety of payment channels; including; an on line facility, postal, over the counter via approved authorised retail outlets and telephone. This is to be delivered through the use of modern technology be cost effective while maximising the collection of fines.
Additionally we are seeking the provision of an efficient, scalable and cost effective solution for the printing …
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2014-08-27Contact Management and Business Administration Services (National Transport Authority)
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are:
— Service Category 1: Information Provision Service;
— Service Category 2: Booking Service;
— Service Category 3: Business Analysis and Administration Support Service;
— Service Category 4: Back Office Administration and Fulfilment Service; and
— Service Category 5: General Reception Call Services.
Details of the services to be provided under these service categories are set out in …
View the procurement » Mentioned suppliers:SGS Ireland Limited
2013-04-22Managed Services 2013 - Provision of Contact Centre and Administration Services (The Teaching Council)
The provision of an in-sourced, managed services arrangement, hosted within the Teaching Council's premises in Maynooth. The service will be dedicated to providing a range of administration activities, to include:
— Telephone call handling relating to application status; requests for forms; renewals; complaints; general queries etc.
— Email and correspondence relating to straightforward and
routine items.
— Administration activity relating to:
- Processing registrations;
- Coordinating Garda vetting;
- …
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2013-03-19Services for Contact Centre for Student Enrolment (ITSLIGO)
IT Sligo has initiated a project to outsource its
requirements for student contact centre services. Its aim
is to acquire an efficient, timely and customer centred
outsourced service for the processing of Student
Registration Applications, and payment of associated fees
as relevant and to interface with its customers accordingly.
It is envisaged that the award date for this contract will be
June 2013.
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2012-11-24BE/SV/23/11/2012 - Provision of Call Management Services (Bus Eireann/Irish Bus)
The Contracting Authority proposes awarding a contract for.
The Provision of Call Management Services for a three year period. The Contracting Authority reserves the right to extend this contract(s) for a further period of 12 or 24 months. The purpose of this Pre Qualification.
Questionnaire is to obtain sufficient information to enable the Contracting Authority to evaluate the suitability of applicants with the necessary resources and capacity to achieve the contract objectives. This will be a …
View the procurement » Mentioned suppliers:Rigney Dolphin Group
2012-10-12Provision of Contact Centre Services for Irish Water (Bord Gais Eireann)
Bord Gáis Éireann acting on behalf of its soon to be established subsidiary “Irish Water” requires the provision of contact centre services in respect of both domestic and business customer interactions across the Republic of Ireland market. A multi channel solution is required, one that supports a variety of traditional and emerging channels to include: inbound and outbound telephone; IVR; SMS; email; correspondence; social media and web chat. It is currently intended by Bord Gáis that the “live call …
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2012-09-10Provision of Help Desk & Adminstration Service to support delivery of Building Energy Rating Scheme (Sustainable Energy Authority of Ireland)
SEAI is designated in Irish legislation as the Issuing Authority with responsibility for the administration of the national Building Energy Rating Scheme including:
— Registering BER assessors and hosting national register of BER assessors,
— Defining rules for competence and conduct of BER assessors,
— Administering national BER assessor examinations,
— Processing BER assessments,
— Provision of methodologies and calculation software,
— Quality assurance and auditing of BER assessors,
— Administering a …
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2012-05-31CAWT tender for assistive technology equipment / service (Health Service Executive (HSE))
The HSE seeks to tender for a Provider to deliver Assistive Technology equipment and monitoring service, installation, training, repair, maintenance, withdrawal and reconditioning where necessary, review, and monitoring (call centre) of electronic assistive technology equipment which will enable individuals to function independently or be maintained in their own homes or care home. The service is required 24 hours per day / 7 days per week / 365 days per year.
The delivery areas are:
— Co. Monaghan (60 …
View the procurement » Mentioned suppliers:Emergency Response Ltd
2012-01-25Tender for the provision of contact management services (National Consumer Agency)
The National Consumer Agency (NCA) wishes to contract for a specialist provider of contact centre services to assist it in the execution of its operations and statutory functions, mainly in the area of information for consumers in relation to their rights when buying goods and services and also on personal finance.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=373132.
View the procurement » Mentioned suppliers:Rigneydolphin
2011-12-12Provision of enquiry & feedback handling services for and on behalf of the NCSS (Health Service Executive)
The National Cancer Screening Service (NCSS) wishes to invite tender submissions from suitably-qualified, equipped and experienced Service provider/s for the provision of enquiry & feedback handling services for and on behalf of the NCSS to commence from July 2012.
The initial contract will be awarded for two (2) years with an option to extend for a further two (2) years if deemed appropriate.
Service provider/s will provide call, e-mail, online enquiry & feedback handling support services for and on …
View the procurement » Mentioned suppliers:Call Management
2011-12-02Managed Services (Private Residential Tenancies Board)
PRTB has initiated a Project to outsource its requirements for data management and contact centre services. PRTB’s aim is to provide an efficient, timely and customer centred service for (1) the processing of Registration and Dispute Applications, and payment of associated fees and (2) the interface with its customers to handle daily contact. It is envisaged that the award date for this contract will be in March 2012, and the outsourcing will commence on a phased basis.
This Project will require a number …
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2011-09-09Provision of a Managed Telephony Service (Dublin City Council)
This tender is to provide a managed service in relation to Dublin City Council's telephony infrastructure. It also provides for the optional replacement of the existing Nortel/Avaya Call Centre.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=304172.
View the procurement » Mentioned suppliers:Cable and Wireless (Ireland) Ltd.
2011-08-25Surveying, inspection, QA and related technical services for the Better Energy Homes scheme (Sustainable Energy Authority of Ireland)
The objective of this Invitation to Tender is to appoint an organisation to provide SEAI with a range of survey, inspection and related quality assurance services in accordance with the quality assurance objectives of the respective Better Energy Homes schemes.
Full details of services that are required are set out in the Invitation to Tender published on www.etenders.gov.ie.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at …
View the procurement » Mentioned suppliers:Kerrigan Sheanon Newman
2011-06-28Student Universal Support Ireland Project (City of Dublin Vocational Education Committee)
Currently there are 66 student grant awarding authorities (County Councils and Vocational Education Committees) in the Republic of Ireland engaged in processing student grant applications, which include new student grant applications and renewals. The recently passed Student Support Act 2011 contained measures to reform the student grant process. Following this, it was recommended to the Minister of Education and Skills that the City of Dublin Vocational Committee be appointed as the single awarding …
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2011-04-18Provision of Helpline Services (Central Bank of Ireland)
The service provider will be required to handle calls from members of the public who require information on Central Bank operations and financial sector regulation on behalf of the Central Bank of Ireland within established parameters; to escalate calls to the Central Bank of Ireland where necessary and to maintain a database of all calls received. These services are currently provided offsite. On occasions, there may be a requirement for a significant ramp-up in services to take account of increased …
View the procurement » Mentioned suppliers:Abtran Limited
2011-02-18Supply of outsourcing services to the primary care reimbursement service (Health Service Executive)
The HSE invites expressions of interest from competent service providers who wish to be considered for a tender to provide outsourcing services. The HSE wishes to establish a multi-operator framework agreement, of duration of 3 years with an option to extend for another year. The tender has been divided into 4 lots, covering:- ICT support, maintenance and development- ICT operations, infrastructure administration- hardware support- call centre business process support services.
Note: to register your …
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