BE/SV/23/11/2012 - Provision of Call Management Services

Bus Eireann/Irish Bus

The Contracting Authority proposes awarding a contract for.
The Provision of Call Management Services for a three year period. The Contracting Authority reserves the right to extend this contract(s) for a further period of 12 or 24 months. The purpose of this Pre Qualification.
Questionnaire is to obtain sufficient information to enable the Contracting Authority to evaluate the suitability of applicants with the necessary resources and capacity to achieve the contract objectives. This will be a negotiated procedure. In order to be considered for participation in a tendering competition for this contract, suitable qualified interested parties must complete and submit the pre-qualification questionnaire provided. Following receipt of tenders, Bus Eireann may negotiate as necessary with one or more tenderers and will award the contract the most economically advantageous offer received.
If a request to participate is submitted by a group of suppliers, then those suppliers, if awarded the contract shall assume such legal form by incorporation, partnership, or otherwise so as to enable them to contract as a single entity. It will be necessary for the satisfactory performance of the contract for the group to state a single addressee responsible for the receipt and processing of the participating orders and resolving any problems relating to the contract.
The Contracting Authority requires a competent Company to facilitate but, not necessarily be limited to:
Provide a call management service for Bus Eireann's.
Dublin Call Centre.
Supply statistical analysis to Bus Eireann on a monthly basis.

Deadline

The time limit for receipt of tenders was 2012-12-21. The procurement was published on 2012-11-24.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2012-11-24 Contract notice
2013-07-12 Contract award notice
Contract notice (2012-11-24)
Object
Scope of the procurement
Title: call centre
Quantity or scope:
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services over a three year period. The Contracting Authority reserves the right to extend this Contract(s) for a further period of 12 or 24 months. The successful tenderer will be required to provide a call management service for Bus Éireann Dublin call centre, they will also be required to supply statistical analysis to Bus Éireann on a monthly basis.
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Bus Eireann/Irish Bus
Postal address: 21 Phibsboro Road, Broadstone
Postal town: Dublin 7
Contact
E-mail: carolyn.keegan@buseireann.ie 📧
Phone: +353 1-7033412 📞
Fax: +353 1-8303667 📠

Reference
Dates
Date dispatched: 2012-11-24 📅
Submission deadline: 2012-12-21 📅
Publication date: 2012-11-28 📅
Identifiers
Notice number: 2012/S 229-377580
OJ-S issue: 229
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=60186&B=ETENDERS_SIMPLE.
Show more

Object
Scope of the procurement
Short description:
The Contracting Authority proposes awarding a contract for.
The Provision of Call Management Services for a three year period. The Contracting Authority reserves the right to extend this contract(s) for a further period of 12 or 24 months. The purpose of this Pre Qualification.
Questionnaire is to obtain sufficient information to enable the Contracting Authority to evaluate the suitability of applicants with the necessary resources and capacity to achieve the contract objectives. This will be a negotiated procedure. In order to be considered for participation in a tendering competition for this contract, suitable qualified interested parties must complete and submit the pre-qualification questionnaire provided. Following receipt of tenders, Bus Eireann may negotiate as necessary with one or more tenderers and will award the contract the most economically advantageous offer received.
Show more
If a request to participate is submitted by a group of suppliers, then those suppliers, if awarded the contract shall assume such legal form by incorporation, partnership, or otherwise so as to enable them to contract as a single entity. It will be necessary for the satisfactory performance of the contract for the group to state a single addressee responsible for the receipt and processing of the participating orders and resolving any problems relating to the contract.
Show more
The Contracting Authority requires a competent Company to facilitate but, not necessarily be limited to:
Provide a call management service for Bus Eireann's.
Dublin Call Centre.
Supply statistical analysis to Bus Eireann on a monthly basis.
Variants will be accepted ✅
Reference number: BE/SV/23/11/2012

Legal, economic, financial and technical information
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
If a request to participate is submitted by a group of suppliers, then those suppliers, if awarded the contract shall assume such legal form by incorporation, partnership, or otherwise so as to enable them to contract as a single entity. It will be necessary for the satisfactory performance of the contract for the group to state a single addressee responsible for the receipt and processing of the participating orders and resolving any problems relating to the contract.
Show more

Procedure
Date of dispatch of invitations: 2013-01-31 📅
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Carolyn Keegan
Name: Bus Eireann Procurement and Materials Department
Phone: +353 17033412 📞
Fax: +353 18303667 📠

Reference
Identifiers
Reference number attributed by the contracting authority: BE/SV/23/11/2012

Complementary information
Review body
Name: Chief Registrar Four Courts
Postal address: Inns Quay
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2012/S 229-377580 (2012-11-24)
Contract award notice (2013-07-12)
Object
Scope of the procurement
Title: Call centre
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: 7
Postal town: Dublin
Contact
E-mail: orla.cassidy@buseireann.ie 📧
Phone: +353 17033390 📞

Reference
Dates
Date dispatched: 2013-07-12 📅
Publication date: 2013-07-16 📅
Identifiers
Notice number: 2013/S 136-236564
Refers to notice: 2012/S 229-377580
OJ-S issue: 136
Additional information
V.4) Information on value of contract Initial estimated total value of the contract Currency: EUR Excluding VAT Total final value of the contract Currency: EUR Excluding VAT.

Procedure
Award criteria
Criterion: 1. Price (60)
2. Quality (40)

Award of contract
Date of contract conclusion: 2013-06-11 📅
Name: Rigney Dolphin Group
Postal address: Unit 10/11 IDA Industrial Estate
Postal town: Cork Road
Postal code: Co Waterford
Country: Ireland 🇮🇪
E-mail: adrienne.dolphin@rigneydolphin.ie 📧
Internet address: http://www.rigneydolphin.ie 🌏
Information about tenders
Number of tenders received: 4

Contracting authority
Contact
Contact point: Orla Cassidy
Source: OJS 2013/S 136-236564 (2013-07-12)
New procurements in related categories 🆕
Related searches 🔍
Products/services:
Business services: law, marketing,... Office-support services Telephone-answering services Call centre