Provision of a Managed Telephony Service
Dublin City Council
This tender is to provide a managed service in relation to Dublin City Council's telephony infrastructure. It also provides for the optional replacement of the existing Nortel/Avaya Call Centre.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=304172.
The time limit for receipt of tenders was 2011-10-25. The procurement was published on 2011-09-09.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2011-09-09 | Contract notice |
| 2011-12-07 | Contract award notice |
Contract notice (2011-09-09)
Object
Scope of the procurement
Title: PABX systems
Quantity or scope: 500 000700 000
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: PABX systems 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Postal address: Civic Offices, Wood Quay
Postal code: 8
Postal town: Dublin
Contact
Internet address: http://www.dublincity.ie 🌏
Phone: +353 12222001 📞
Fax: +353 12222229 📠
Reference
Dates
Date dispatched: 2011-09-09 📅
Submission deadline: 2011-10-25 📅
Publication date: 2011-09-14 📅
Identifiers
Notice number: 2011/S 176-289088
OJ-S issue: 176
Additional information
Object
Scope of the procurement
Short description:
Estimated value excluding VAT: 500 000 💰
700 000 💰
Description of options:
Time frame for subsequent contracts: 60 months
Place of performance
Main site or place of performance: Dublin.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As Outlined in the Request for Tender Doccument.
Economic and financial standing: As Outlined in the Request for Tender Doccument.
Technical and professional ability: As Outlined in the Request for Tender Doccument.
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Tender validity period: 6 months
Languages
Language: English 🗣️
Irish 🗣️
Contracting authority
Identity
Awarding authority name: Dublin City Council
Contact
Contact point: IS Department
Brian Curtis
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA02065 🌏
Name: Dublin City Council
URL for further information: http://www.dublincity.ie 🌏
URL for documents: http://www.dublincity.ie 🌏
URL for participation: http://www.dublincity.ie 🌏
Reference
Dates
Start date: 2011-12-01 📅
End date: 2014-12-01 📅
Additional information
Complementary information
Review body
Name: Brian Curtis
Postal address: Is Department, Civic Offices, Wood Quay.
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
E-mail: brian.curtis@dublincity.ie 📧
Phone: +353 2222001 📞
Recurrent procurement
36 months from contract award
Source: OJS 2011/S 176-289088 (2011-09-09)
Object
Scope of the procurement
Title: PABX systems
Quantity or scope: 500 000700 000
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: PABX systems 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Postal address: Civic Offices, Wood Quay
Postal code: 8
Postal town: Dublin
Contact
Internet address: http://www.dublincity.ie 🌏
Phone: +353 12222001 📞
Fax: +353 12222229 📠
Reference
Dates
Date dispatched: 2011-09-09 📅
Submission deadline: 2011-10-25 📅
Publication date: 2011-09-14 📅
Identifiers
Notice number: 2011/S 176-289088
OJ-S issue: 176
Additional information
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors produce a valid Tax Clearance Certificate or C2 Certificate from the Revenue Commissioners. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
(ET Ref:304172).
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Object
Scope of the procurement
Short description:
This tender is to provide a managed service in relation to Dublin City Council's telephony infrastructure. It also provides for the optional replacement of the existing Nortel/Avaya Call Centre.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=304172.
700 000 💰
Description of options:
The contract is for an intial period of 3 years but may be extended by up to 2 years subject to satisfactory performance and other reviews.
Provisional timetable for use of options: 36 months Time frame for subsequent contracts: 60 months
Place of performance
Main site or place of performance: Dublin.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As Outlined in the Request for Tender Doccument.
Economic and financial standing: As Outlined in the Request for Tender Doccument.
Technical and professional ability: As Outlined in the Request for Tender Doccument.
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Tender validity period: 6 months
Languages
Language: English 🗣️
Irish 🗣️
Contracting authority
Identity
Awarding authority name: Dublin City Council
Contact
Contact point: IS Department
Brian Curtis
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA02065 🌏
Name: Dublin City Council
URL for further information: http://www.dublincity.ie 🌏
URL for documents: http://www.dublincity.ie 🌏
URL for participation: http://www.dublincity.ie 🌏
Reference
Dates
Start date: 2011-12-01 📅
End date: 2014-12-01 📅
Additional information
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
Show more
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors produce a valid Tax Clearance Certificate or C2 Certificate from the Revenue Commissioners. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
Show more
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
Show more
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
Show more
6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
(ET Ref:304172).
Complementary information
Review body
Name: Brian Curtis
Postal address: Is Department, Civic Offices, Wood Quay.
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
E-mail: brian.curtis@dublincity.ie 📧
Phone: +353 2222001 📞
Recurrent procurement
36 months from contract award
Source: OJS 2011/S 176-289088 (2011-09-09)
Contract award notice (2011-12-07)
Object
Scope of the procurement
Title: maintenance services of telecommunications equipment
Total value of the procurement: 297 866 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Maintenance services of telecommunications equipment 📦
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Civic Offices, Fishamble Street
Postal town: Dublin 8
Reference
Dates
Date dispatched: 2011-12-07 📅
Publication date: 2011-12-13 📅
Identifiers
Notice number: 2011/S 239-386772
Refers to notice: 2011/S 176-289088
OJ-S issue: 239
Additional information
(ET Ref:349972).
Procedure
Award criteria
Criterion: 1. Cost (500)
2. Quality of processes and level of service (300)
3. Future telephony architecture service (100)
4. Added value services (100)
5. Call centre provision (300)
Award of contract
Date of contract conclusion: 2011-11-04 📅
Name: Cable and Wireless (Ireland) Ltd.
Postal address: Unit b, Willsborough Industrial Estate, Clonshaugh
Postal town: Dublin 17
Country: Ireland 🇮🇪
E-mail: kevin.relihan@cw.com 📧
Information about tenders
Number of tenders received: 2
Complementary information
Review body
Name: The High Court
Postal address: Fourcourts
Postal town: Dublin 7
Information about review deadlines:
Object
Scope of the procurement
Title: maintenance services of telecommunications equipment
Total value of the procurement: 297 866 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Maintenance services of telecommunications equipment 📦
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Civic Offices, Fishamble Street
Postal town: Dublin 8
Reference
Dates
Date dispatched: 2011-12-07 📅
Publication date: 2011-12-13 📅
Identifiers
Notice number: 2011/S 239-386772
Refers to notice: 2011/S 176-289088
OJ-S issue: 239
Additional information
(ET Ref:349972).
Procedure
Award criteria
Criterion: 1. Cost (500)
2. Quality of processes and level of service (300)
3. Future telephony architecture service (100)
4. Added value services (100)
5. Call centre provision (300)
Award of contract
Date of contract conclusion: 2011-11-04 📅
Name: Cable and Wireless (Ireland) Ltd.
Postal address: Unit b, Willsborough Industrial Estate, Clonshaugh
Postal town: Dublin 17
Country: Ireland 🇮🇪
E-mail: kevin.relihan@cw.com 📧
Information about tenders
Number of tenders received: 2
Complementary information
Review body
Name: The High Court
Postal address: Fourcourts
Postal town: Dublin 7
Information about review deadlines:
Interested parties are referred to Regulation 7 of the European Communities (Public Authorities Contract) ((Review Procedures) Regulations 2010 - SI.131.
Source: OJS 2011/S 239-386772 (2011-12-07)
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