The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.
Deadline
The time limit for receipt of tenders was 2020-04-15.
The procurement was published on 2020-03-10.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Framework for Managed Business Process Support Services 2 Gen. for OGP
PROJ000005305”
Products/services: Office-support services📦
Short description:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the...”
Short description
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.
Show more
Estimated value excluding VAT: EUR 80 000 000 💰
Information about lots
Tenders may be submitted for all lots
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.
Show more Award criteria
Quality criterion (name): Management of service, key personnel and management information
Quality criterion (weighting): 120
Quality criterion (name): Quality control and quality assurance
Quality criterion (weighting): 130
Quality criterion (name): Innovation and continuous improvement
Quality criterion (weighting): 100
Quality criterion (name): Governance and professional and ethical standards
Quality criterion (name): Data security and access
Quality criterion (name): Implementation and roll out of services
Cost criterion (name): Pricing schedule
Cost criterion (weighting): 300
Scope of the procurement
Estimated total value excluding VAT: EUR 77 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
2️⃣ Scope of the procurement
Title: Document Managment and Related Admin Services
Title
Lot Identification Number: 2
Description
Description of the procurement:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the...”
Description of the procurement
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services.
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 2 000 000 💰
3️⃣ Scope of the procurement
Title: Data Management and Related Admin Services
Title
Lot Identification Number: 3
Description
Description of the procurement:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the...”
Description of the procurement
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise:
— contact management and related administrative services,
— document management and related administrative services,
— data management and data processing and related administrative services;
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 1 000 000 💰
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).” Economic and financial standing
List and brief description of selection criteria:
“Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).” Conditions for participation
“Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).” Technical and professional ability
List and brief description of selection criteria:
“Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).” Conditions for participation
Conditions for participation (technical and professional ability):
“Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).” Conditions related to the contract
Contract performance conditions:
“Please refer to the request for tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).”
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 30
Administrative information
Previous publication concerning this procedure: 2019/S 192-466426
Time limit for receipt of tenders or requests to participate: 2020-04-15
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2020-04-15
12:00 📅
Complementary information Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000📞
Source: OJS 2020/S 051-121218 (2020-03-10)
Additional information (2020-03-19) Object Scope of the procurement
Title:
“Framework for Managed Business Process Support Services 2nd Gen. for OGP
PROJ000005305”
Short description:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Short description
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: contact management and related administrative services, document management and related administrative services, data management and data processing and related administrative services.
Complementary information Original notice reference
Notice number in the OJ S: 2020/S 051-121218
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2020-04-15 📅
Time: 12:00
New value
Date: 2020-05-05 📅
Time: 12:00
Text to be corrected in the original notice
Section number: IV.2.7)
Place of text to be modified: Conditions for opening of tenders
Old value
Date: 2020-04-15 📅
Time: 12:00
New value
Date: 2020-05-05 📅
Time: 12:00
Source: OJS 2020/S 058-139574 (2020-03-19)
Additional information (2020-03-27) Object Scope of the procurement
Title:
“Framework for Managed Business Process Support Services Second Gen. for OGP
PROJ000005305”
Short description:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Short description
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2020-05-05 📅
Time: 12:00
New value
Date: 2020-06-30 📅
Time: 12:00
Text to be corrected in the original notice
Section number: IV.2.7)
Place of text to be modified: Conditions for opening of tenders
Old value
Date: 2020-05-05 📅
Time: 12:00
New value
Date: 2020-06-30 📅
Time: 12:00
Source: OJS 2020/S 064-153782 (2020-03-27)
Contract award notice (2020-12-11) Contracting authority Information about joint procurement
The contract is awarded by a central purchasing body
Object Scope of the procurement
Short description:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Short description
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: Contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
Show more
Total value of the procurement (excluding VAT): EUR 80 000 000 💰
Information about lots
This contract is divided into lots ✅ Description
Description of the procurement:
“The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Description of the procurement
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
Show more
Additional information: This is a 48-month contract with no option to extend.
Description of the procurement:
“The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Description of the procurement
The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2020/S 051-121218
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: Contact Management and Related Admin Services
Date of conclusion of the contract: 2020-10-27 📅
Information about tenders
Number of tenders received: 11
Number of tenders received by electronic means: 11
Name and address of the contractor
Name: Abtran
National registration number: 260018
Postal address: Blackrock Business Park, Bessboro Road
Postal town: Cork
Country: Ireland 🇮🇪
Phone: +353 212301800📞
E-mail: tenders@abtran.com📧
Fax: +353 212301801 📠
Region: Éire/Ireland🏙️
URL: http://www.abtran.com🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
2️⃣
Contract Number: 2
Name and address of the contractor
Name: ARI Services Europe Ltd (ARISE)
National registration number: 6335249L
Postal address: Raheen Business Park, Raheen
Postal town: Limerick
Phone: +353 61492905📞
E-mail: joe.cahalane@arise-europe.com📧
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
3️⃣
Contract Number: 3
Name and address of the contractor
Name: Capita Customer Solutions Ltd
National registration number: 377757
Postal address: Unit B, West Cork Business and Technology Park, Cork
Postal town: Clonakilty
Phone: +353 238832800📞
E-mail: kieron.platt@capitacustomersolutions.ie📧
URL: http://www.capitacustomersolutions.ie/🌏 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
4️⃣
Contract Number: 4
Name and address of the contractor
Name: Key Answering Systems Ltd
National registration number: 6366705L
Postal address: 1G The Atrium
Postal code: T23T2VY
Phone: +353 214824300📞
E-mail: patkeogh@aremaconnect.com📧
URL: http://www.aremaconnect.com🌏 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
5️⃣
Contract Number: 5
Name and address of the contractor
Name: RigneyDolphin Group
National registration number: IE65925471
Postal address: Units 10/11 IDA Industrial Estate, Cork Road
Postal town: Waterford
Phone: +353 51590000📞
E-mail: kevin.kehoe@rigneydolphin.ie📧
Fax: +353 51590000 📠
URL: http://www.rigneydolphin.ie🌏 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
6️⃣
Contract Number: 6
Name and address of the contractor
Name: Servisource Recruitment
National registration number: 297476
Postal address: Quayside Business Park, Mill Street
Postal town: Dundalk
Phone: +353 429352723📞
E-mail: declanmurphy@servisource.ie📧
Fax: +353 429352724 📠
URL: http://www.servisource.ie🌏 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
7️⃣
Contract Number: 7
Lot Identification Number: 2
Title: Document Managment and Related Admin Services
Name and address of the contractor
Name: eDocs
National registration number: 9734420t
Postal address: Abbeyhall Studios, Newtown Road, Kildare
Postal town: Celbridge
Phone: +353 19015535📞
E-mail: carl@edocs.ie📧
URL: http://www.edocs.ie🌏 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
8️⃣
Contract Number: 8
Name and address of the contractor
Name: Iron Mountain Ireland Ltd
National registration number: 236398
Postal address: Damastown Rise, Damastown Ave, Damastown Industrial Estate
Postal town: Dublin 15
Phone: +353 18613900📞
E-mail: blamberton@ironmountain.co.uk📧 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
9️⃣
Contract Number: 9
Name and address of the contractor
Name: Kefron Ltd
National registration number: 6549412n
Postal address: 53 Park West Road, Park West
Postal town: Dublin 12
Phone: +353 14380200📞
E-mail: vgrover@kefron.com📧
URL: http://www.kefron.ie🌏 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
1️⃣0️⃣
Contract Number: 10
Title: Data Management and Related Admin Services
Information on non-award
No tenders or requests to participate were received or all were rejected
Complementary information Additional information
“Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).” Review procedure
Precise information on deadline(s) for review procedures: Please consult your own legal advisors.
Source: OJS 2020/S 245-608135 (2020-12-11)
Contract award notice (2021-07-06) Contracting authority Name and addresses
Postal town: Dublin 1. D01 PF72.
Postal code: Dublin
Object Scope of the procurement
Short description:
“The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a Multi-Supplier Framework Agreement for the...”
Short description
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services;
Show more
Total value of the procurement (excluding VAT): EUR 80 000 000 💰
Description
Description of the procurement:
“The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Description of the procurement
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services.
Show more
Description of the procurement:
“The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the...”
Description of the procurement
The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).
In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 245-608135
Award of contract Name and address of the contractor
Postal address: Blackrock Business Park
Postal code: Bessboro Road
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
Name and address of the contractor
Name: ARI Services Europe Ltd [ARISE]
Postal address: Raheen Business Park
Postal code: Raheen
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
Name and address of the contractor
Name: Capita Customer Solutions Limited
Postal address: Unit B, West Cork Business and Technology Park
Postal code: Cork
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
Total value of the contract/lot: EUR 77 000 000 💰
Name and address of the contractor
Postal address: Units 10/11 IDA Industrial Estate
Postal code: Cork Road, Waterford
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
Name and address of the contractor
Postal address: Quayside Business Park
Postal code: Mill Street
Phone: +353 861696366📞
E-mail: efitzgerald@servisource.ie📧 Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 77 000 000 💰
Name and address of the contractor
Postal address: Abbeyhall Studios, Newtown Road
Postal code: Kildare
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
Name and address of the contractor
Name: Iron Mountain Ireland Limited
Postal town: Dublin
Postal code: Dublin 15
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
Name and address of the contractor
Name: Kefron Limited
Postal code: Dublin
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
Lot Identification Number: 3
Date of conclusion of the contract: 2020-12-23 📅
Total value of the contract/lot: EUR 1 000 000 💰
1️⃣1️⃣
Contract Number: 11
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 000 000 💰
1️⃣2️⃣
Contract Number: 12
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 000 000 💰
Source: OJS 2021/S 131-348156 (2021-07-06)