2022-09-192022/1027 RFT for the establishment of a Single Party Framework Agreement for the provision of a Hosted Session... (Houses of the Oireachtas Service)
The Houses of the Oireachtas Service wish to put in place a framework for the supply of provider-hosted Session Border Controllers for SIP trunk connectivity and associated configuration, support, and maintenance. Tenderers are also required to detail how they would peer the SIP trunks they offer with Government Networks. The Organisation’s current telephone solution is currently provided via 30-channel Primary Rate Interface lines. It is essential that the migration to the new service be as seamless as …
View the procurement » Mentioned suppliers:eir Business
2022-06-25Upgrade/Replacement of PBX Voice Solution in Nenagh General Hospital for the Health Service Executive (Health Service Executive (HSE))
The Health Service Executive (HSE) has an urgent requirement to upgrade/replace the Voice Solution in Nenagh General Hospital (NGH). The current solution has been designated 'end of service life' by the manufacturer and presents significant risk to hospital operations. The HSE are looking for a solution that will increase voice network resiliency levels, reduce risk of failure to an acceptable level, allow for future expansion needs, and reduce operational costs through utilisation of National Health …
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2022-02-03National PBX/Unified Communications Framework for the Health Service Executive (Health Service Executive (HSE))
The Health Service Executive (HSE) is seeking to award a Framework Agreement for the Supply, Installation, and subsequent Maintenance of PBX/Unified Communications Solutions to the HSE and HSE funded Hospitals and Agencies. The main aim of the project is to provide the HSE with a vehicle to meet the Enterprise voice requirements (Systems of 500 extensions or greater) created by the evolving health environment that will, support the HSE’s vision of a centrally hosted voice infrastructure, future proof the …
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2020-12-18IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council (Donegal County Council)
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also …
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2020-08-11National PBX/Unified Communications Framework for the Health Service Executive (Health Service Executive (HSE))
The Office of the Chief Information Officer is looking to award a framework agreement for the supply/upgrade, installation and subsequent maintenance of PBX/unified communications equipment to the health service executive HSE and HSE funded agencies. Utilising a competent and capable vendor base that can meet the objectives and requirements throughout the lifetime of the framework it will support the HSE’s vision of a centrally hosted voice infrastructure providing communications anytime, anywhere, on …
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2019-09-06Core Telephony Managed Service (Dublin City Council)
Provision of a managed service for support and maintenance of the telephony platform which is comprised of a CS1K phone system, call pilot and Nortel call recording for retention of historical recordings.
It should be noted that while DCC does not consider that this tender will be at EU level expenditure it is voluntarily advertising at this level for transparency and in support of procurement principles.
View the procurement » Mentioned suppliers:Vodafone
2018-09-21Unified Communications Solution for the National Childrens Hospital’s Paediatric Out Patient Department and Urgent... (Health Service Executive (HSE))
The Government has approved the development of a new Children’s Hospital to be co-located with St James’s Hospital in Dublin. The hospital will be supported by two Paediatric Outpatient Department and Urgent Care Centres, on the grounds of Connolly and Tallaght Hospitals, providing Ambulatory and Urgent Care Services for children in the greater Dublin region.The Children's Hospital Group, responsible for delivering on this project, is now seeking to appoint a service provider to supply, install, …
View the procurement » Mentioned suppliers:PFH
2018-05-24Replacement Multi-Channel Contact Centre (Dublin City Council)
Dublin CIty Council (DCC) is seeking proposals in respect of the replacement of its existing contact centre with a high availability, distributed and scalable solution. Any proposed solution must have regard to DCC’s 2 server rooms, which are located within the civic offices and at its DR /business continuity data centre at DXC City west.
DCC is seeking proposals, which will provide a phased, structured and seamless replacement path for its contact centre. Tenderers must submit clearly and fully costed …
View the procurement » Mentioned suppliers:Welltel Enterprise
2018-05-04PBX Solution for South Infirmary Victoria University Hospital (Health Service Executive (HSE))
HBS Procurement, on behalf of South Infirmary Victoria University Hospital (SIVUH) is seeking Expressions of Interest from suitably qualified candidates for the Supply and Installation of a PBX System.
It is intended that a maximum of 8 (eight) top-scoring qualified candidates will be shortlisted and to proceed to the final stages of the tender process. Those shortlisted as a result of the evaluation of the expressions of interest will be issued with the Invitation to Tender documentation and invited to …
View the procurement » Mentioned suppliers:Diacom Computer Telephony
2018-04-23RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer …
View the procurement » Mentioned suppliers:Provident CRM Ltd
2015-07-15Supply of a Total Telecommunications Managed Solution to the Coillte Group (Coillte Teoranta)
The Coillte group request expressions of interest from suitably qualified candidates with a preference for the provision of a Total Telecommunications Managed Solution to meet our requirements for the following:
1. Wide Area Network Data:
Coillte data infrastructure spans over 50 sites (1 in NI, 1 in GB, remainder in ROI). The corporate headquarters in Newtownmountkennedy (NTMK), Co. Wicklow currently acts as the data center for the branch office (WAN) connections. This Data Centre will be moving to a …
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2014-01-31UCC/2013/56 - Voice Telephony Systems (University College Cork (UCC))
UCC is initiating a procurement process to upgrade and/or replace the voice telephony systems serving the University.
This will be a Competitive Dialogue process consisting of an initial selection and dialogue phase followed by a formal tender phase.
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2011-09-09Provision of a Managed Telephony Service (Dublin City Council)
This tender is to provide a managed service in relation to Dublin City Council's telephony infrastructure. It also provides for the optional replacement of the existing Nortel/Avaya Call Centre.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=304172.
View the procurement » Mentioned suppliers:Cable and Wireless (Ireland) Ltd.
2011-08-23Framework agreement for the supply/upgrade of PBX systems to the HSE and HSE funded agencies (Health Service Executive (HSE))
The HSE seeks to appoint suitably accredited partners to supply and install voice communication equipment which will support it's vision of a centrally hosted voice infrastructure. The framework, which will be awarded in lots, will be for a maximum of 48 months.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=294232.
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2011-06-02Framework agreement for the supply/upgrade of PBX systems to the HSE and HSE funded agencies (Health Service Executive (HSE))
The HSE seeks to appoint suitably accredited partners to supply and install Voice Communication equipment which will support it's vision of a centrally hosted voice infrastructure. The framework, which will be awarded in lots, will be for a maximum of 48 months.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=245694.
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2011-02-17Provision of unified communications and associated services - bord gais networks (Bord Gais Eireann)
Bord Gáis Eireann wishes to enter into a framework agreement for the supply of unified communications equipment (UC) and associated support services. The scope of the equipment and applications covers: IP (Internet protocol) voice telephony; line and trunk side voice recording; unified messaging integrated into voice mail; and integration with mobile data and voice networks; integration with commercially available third party office communications software applications through session initiated protocol …
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