The Supply of Maintenance and Support of Avaya Aura Suite of Communications Products

Department of Employment Affairs and Social Protection

The supply of maintenance and support of Avaya Aura Suite of communications products including Avaya Aura Contact Centre.

Deadline

The time limit for receipt of tenders was 2019-12-20. The procurement was published on 2019-11-18.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2019-11-18 Contract notice
2019-12-17 Additional information
2019-12-20 Additional information
2020-03-23 Contract award notice
Contract notice (2019-11-18)
Object
Scope of the procurement
Title: PABX systems
Short description:
The supply of maintenance and support of Avaya Aura Suite of communications products including Avaya Aura Contact Centre.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: PABX systems 📦
Additional CPV: PABX equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Employment Affairs and Social Protection
Postal address: Kilmainham East
Postal code: Ie
Postal town: Dublin
Contact
Internet address: http://www.welfare.ie 🌏
E-mail: dermot.kelly@welfare.ie 📧
Phone: +353 14164105 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=157380&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=157380&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-11-18 📅
Submission deadline: 2019-12-20 📅
Publication date: 2019-11-21 📅
Identifiers
Notice number: 2019/S 225-551901
OJ-S issue: 225

Object
Scope of the procurement
Estimated total value: 850 000 EUR 💰
Estimated value excluding VAT: 850 000 EUR 💰
Duration: 36 months
Description of renewals:
The contracting authority reserves the right to extend the term on the same terms and conditions for a period or periods of up to one (1) year, with a maximum of two (2) such extensions. The Term will not exceed five (5) years in aggregate.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2019-12-20 📅
Tender opening time: 17:00
Place: Online tender box.

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Dermot Kelly
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=157380&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2019/S 225-551901 (2019-11-18)
Additional information (2019-12-17)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Telephone and data transmission services 📦

Reference
Dates
Date dispatched: 2019-12-17 📅
Submission deadline: 2020-01-17 📅
Publication date: 2019-12-20 📅
Identifiers
Notice number: 2019/S 246-607129
Refers to notice: 2019/S 225-551901
OJ-S issue: 246
Additional information
Response deadline extended until 17.1.2020. Date for queries and clarifications has been extended until 20.12.2019
Source: OJS 2019/S 246-607129 (2019-12-17)
Additional information (2019-12-20)
Object
Scope of the procurement
Short description:
The supply of maintenance and support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre

Reference
Dates
Date dispatched: 2019-12-20 📅
Publication date: 2019-12-24 📅
Identifiers
Notice number: 2019/S 248-615956
OJ-S issue: 248
Source: OJS 2019/S 248-615956 (2019-12-20)
Contract award notice (2020-03-23)
Object
Scope of the procurement
Total value of the procurement: 1 446 010 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-03-23 📅
Publication date: 2020-03-26 📅
Identifiers
Notice number: 2020/S 061-145945
OJ-S issue: 61

Procedure
Award criteria
Quality criterion (name): Named technical resources
Quality criterion (weighting): 30
Quality criterion (name): Technical proposal
Quality criterion (weighting): 10
Quality criterion (name): Monitoring and reporting
Quality criterion (weighting): 5
Quality criterion (name): Technical resource
Price (weighting): 50

Award of contract
Date of contract conclusion: 2020-03-12 📅
Name: Vodafone
National registration number: 326967
Postal address: Mountainview, Leopardstown
Postal town: Dublin 18
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 879370754 📞
E-mail: shelah.mcmahon@vodafone.com 📧
Internet address: http://www.vodafone.com 🌏
Total value of the procurement: 867 606 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2020/S 061-145945 (2020-03-23)
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