The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre

Department of Employment Affairs and Social Protection

The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura Contact Centre.

Deadline

The time limit for receipt of tenders was 2019-09-20. The procurement was published on 2019-08-08.

Who? What? Where?
Procurement history
Date Document
2019-08-08 Contract notice
2019-10-09 Contract award notice
Contract notice (2019-08-08)
Object
Scope of the procurement
Title: PABX systems
Short description:
The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura Contact Centre.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: PABX systems 📦
Additional CPV: PABX equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Employment Affairs and Social Protection
Postal address: Kilmainham East
Postal code: Ie
Postal town: Dublin
Contact
Internet address: http://www.welfare.ie 🌏
E-mail: dermot.kelly@welfare.ie 📧
Phone: +353 14164105 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-08-08 📅
Submission deadline: 2019-09-20 📅
Publication date: 2019-08-13 📅
Identifiers
Notice number: 2019/S 155-382723
OJ-S issue: 155
Additional information
Tenderers must understand that the estimated value is an estimate based on current and future expected usage.

Object
Scope of the procurement
Estimated total value: 850 000 EUR 💰
Short description:
The supply of maintenance and support of Avaya Aura Suite of communications products including Avaya Aura Contact Centre.
Estimated value excluding VAT: 500 000 EUR 💰
Duration: 36 months
Description of renewals:
The department reserves the right to extend the term on the same terms and conditions for a period or periods of up to one (1) year, with a maximum of two (2) such extensions. The term will not exceed five (5) years in aggregate.
Additional information:
Tenderers must understand that the estimated value is an estimate based on current and future expected usage.
Place of performance
Main site or place of performance: Dublin.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2019-09-20 📅
Tender opening time: 17:00
Place: Online tender box.

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Dermot Kelly
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2019/S 155-382723 (2019-08-08)
Contract award notice (2019-10-09)
Object
Scope of the procurement
Reference number: 155490
Short description:
The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura contact centre.
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2019-10-09 📅
Publication date: 2019-10-11 📅
Identifiers
Notice number: 2019/S 197-479251
Refers to notice: 2019/S 155-382723
OJ-S issue: 197

Object
Scope of the procurement
Short description:
The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura contact Centre.
Place of performance
Main site or place of performance: Dublin

Procedure
Award criteria
Quality criterion (name): Availability of resources
Quality criterion (weighting): 10
Quality criterion (name): Technical expertise
Quality criterion (weighting): 20
Quality criterion (name): Suitability of overall proposal
Quality criterion (weighting): 5
Quality criterion (name): Hours of availability including out-of-hours cover
Price (weighting): 60

Reference
Additional information
The RFT process is cancelled in accordance with section 2.1.2 of the RFT.
Source: OJS 2019/S 197-479251 (2019-10-09)
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