2022-11-04Request for tender for Student Contact Centre Services for Atlantic Technological University (Atlantic Technological University)
The Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level.
ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and …
View the procurement » Mentioned suppliers:Forward Emphasis International
2021-01-13Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details …
View the procurement » Mentioned suppliers:SGS Ireland Ld
2016-05-30Post-mobile Customer Care and Related Services (Call Centre) (An Post)
An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline …
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2014-08-27Contact Management and Business Administration Services (National Transport Authority)
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are:
— Service Category 1: Information Provision Service;
— Service Category 2: Booking Service;
— Service Category 3: Business Analysis and Administration Support Service;
— Service Category 4: Back Office Administration and Fulfilment Service; and
— Service Category 5: General Reception Call Services.
Details of the services to be provided under these service categories are set out in …
View the procurement » Mentioned suppliers:SGS Ireland Limited
2012-07-27RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports.
The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552.
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