2023-03-30Tender for the provision of a Modern Engineering Platform and associated Delivery Practices (An Garda Síochána)
An Garda Síochána invites tenders to implement a container-based orchestrator platform, API management platform and associated software delivery processes, including establishing standard operating procedures and the platform's ongoing development and support. The work will include managing and administrating applicable processes and toolsets and establishing best practices for the high availability of services running on the platform(s).
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2023-03-13Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel... (National Treatment Purchase Fund)
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise …
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2022-01-07PQQ for Claims Management Solution and related services to assist PIAB (Personal Injuries Assessment Board)
Qualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation and support of a solution to manage Claims processes within PIAB
The focus at this stage is on the delivery of a new claims’ management solution. This will include the development of portal functionality for communicating and exchanging information with claimants, solicitors, respondents, insurers, medical professionals and others.
With regards to the …
View the procurement » Mentioned suppliers:Avanade Ireland
2020-12-18IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council (Donegal County Council)
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also …
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2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-09-25Single Party Framework for the Supply of Software Licences, Subscription and Renewals of Software to HRI and Subsidiaries (Horse Racing Ireland (HRI))
Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. It is a commercial semi-state body that is responsible for the administration, promotion and development of Horse Racing in Ireland. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd and HRI Racecourse Division consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and …
View the procurement » Mentioned suppliers:Micromail
2019-06-21Common Data Environment Solution — MetroLink (Transport Infrastructure Ireland (TII))
The Common Data Environment (CDE) Solution will be used for the management of project and asset related information that will be utilised by TII for the duration of the MetroLink Project as part of the design, construction, operation and maintenance phases of the project. In addition, applicants should note that the Authority may require the winning tenderer to provide a CDE Solution for other Transport Infrastructure Ireland projects as required.
View the procurement » Mentioned suppliers:Bentley Systems International Limited
2018-12-21ICT Solution to support the EPA’s Safety Management System (Environmental Protection Agency)
The EPA invites expressions of interest in relation to a contract for the provision of a high quality, user friendly ICT Solution to support the EPA’s Safety Management System (SMS) to, in so far is reasonably practical assist the EPA to get its staff and those involved with its activities home safely each evening. The EPA require the ICT Solution to be accessible to all staff and contractors as an information resource, management and reporting tool. In addition, Management within the EPA will utilise …
View the procurement » Mentioned suppliers:Integrum Management Systems Pty Ltd
2018-12-04Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document.
View the procurement » Mentioned suppliers:Capita Customer Solutions Ltd
2018-10-27Electronic Sales Development Platform (Enterprise Ireland)
Enterprise Ireland proposes to engage in a competitive process for the establishment of a Framework Agreement for the provision of an online platform to assist Enterprise Ireland and its clients in all areas of sales development.
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2018-04-23RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer …
View the procurement » Mentioned suppliers:Provident CRM Ltd
2016-09-20Provision of an online Booking Bystem (National Museum of Ireland)
The provision and commissioning of an online booking system to manage
bookings for public and schools engagement programmes across the 4 public
sites of the National Musuem of Ireland. The training of staff on the system, and
the maintenance and upgrading of the system for a period of 5 years are also
essential elements of the supply contract.
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2013-09-13Framework Agreement for Provision of an Athlete Management System (Irish Sports Council)
Irish Sports Council wishes to procure a secure online athlete management system, which caters for the management and control of Institute of Sport athlete.
management data and supports the activities of the ISC High Performance Unit and Anti Doping Unit. The system must allow for the activation of functionality to allow National Governing Bodies (NGBs), coaches, service providers, and athletes to contribute centrally.
It is envisaged that the successful tenderer will propose an established system that …
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