Procurements: Office-support services (page 5)

2013-02-13 2013/1001 - Framework agreement for Irish language legislative editorial services for primary legislation (Houses of the Oireachtas Service)
Admission to a multi-operator Framework Agreement for the provision of Irish Language Legislative Editing Services for Primary Legislation. For the purposes of this RFT, Primary Legislation shall be taken to mean Acts of the Oireachtas and EU legislation. View the procurement »

2012-12-05 EU Presidency Interpretation - Provision of Conference Interpretation Services for the EU Presidency (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department of Foreign Affairs and Trade is seeking tenders for the provision of interpretation services for the EU Presidency in 2013. It is expected that a framework of at least 3 members will be put in place, and will be available for use by all Government Departments and Offices. View the procurement »

2012-11-30 Customer Call Centre Services (Office of the Revenue Commissioners)
The Office of the Revenue Commissioners requires the provision of customer call management services. View the procurement »

2012-11-24 BE/SV/23/11/2012 - Provision of Call Management Services (Bus Eireann/Irish Bus)
The Contracting Authority proposes awarding a contract for. The Provision of Call Management Services for a three year period. The Contracting Authority reserves the right to extend this contract(s) for a further period of 12 or 24 months. The purpose of this Pre Qualification. Questionnaire is to obtain sufficient information to enable the Contracting Authority to evaluate the suitability of applicants with the necessary resources and capacity to achieve the contract objectives. This will be a … View the procurement »
Mentioned suppliers: Rigney Dolphin Group

2012-10-12 Provision of Contact Centre Services for Irish Water (Bord Gais Eireann)
Bord Gáis Éireann acting on behalf of its soon to be established subsidiary “Irish Water” requires the provision of contact centre services in respect of both domestic and business customer interactions across the Republic of Ireland market. A multi channel solution is required, one that supports a variety of traditional and emerging channels to include: inbound and outbound telephone; IVR; SMS; email; correspondence; social media and web chat. It is currently intended by Bord Gáis that the “live call … View the procurement »

2012-09-10 Provision of Help Desk & Adminstration Service to support delivery of Building Energy Rating Scheme (Sustainable Energy Authority of Ireland)
SEAI is designated in Irish legislation as the Issuing Authority with responsibility for the administration of the national Building Energy Rating Scheme including: — Registering BER assessors and hosting national register of BER assessors, — Defining rules for competence and conduct of BER assessors, — Administering national BER assessor examinations, — Processing BER assessments, — Provision of methodologies and calculation software, — Quality assurance and auditing of BER assessors, — Administering a … View the procurement »

2012-08-10 Simultaneous Interpretation Equipment (Office of Public Works)
Supply and Delivery of simultaneous translation equipment as set out in Appendix 1 of the accompanying RFT to Dublin Castle commencing late October/early November 2012. Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=470372. The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details … View the procurement »

2012-08-01 Request for Tenders (“RDT”) for Provision of Managed Interpretation Services (Courts Service)
The current national interpretation contract for the Courts expired in March 2011 and has been extended until new contractual arrangements are put in place. The Courts Service wishes to award regional contracts for the provision of a Managed Interpretation Service. For the purpose of awarding contracts the interpretation services required are divided into regions as indicated below. Local Regions are: Lot 1 - Dublin City and County. Lot 2 - South to include all the counties of Munster excluding … View the procurement »

2012-07-27 RFP Fixed Line Telephone / Payphone Concession Dublin, Cork and Shannon Airport (Dublin Airport Authority plc)
DAA seeks a service provider to manage and operate Fixed Line Telephone / Payphone Concession at Dublin, Cork & Shannon Airports. The Licence to operate this concession at Dublin, Cork & Shannon Airports will be for a term of 3 (three) years commencing 1.10.2012 expiring 30.9.2015. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=474552. View the procurement »

2012-05-31 CAWT tender for assistive technology equipment / service (Health Service Executive (HSE))
The HSE seeks to tender for a Provider to deliver Assistive Technology equipment and monitoring service, installation, training, repair, maintenance, withdrawal and reconditioning where necessary, review, and monitoring (call centre) of electronic assistive technology equipment which will enable individuals to function independently or be maintained in their own homes or care home. The service is required 24 hours per day / 7 days per week / 365 days per year. The delivery areas are: — Co. Monaghan (60 … View the procurement »
Mentioned suppliers: Emergency Response Ltd

2012-01-25 Tender for the provision of contact management services (National Consumer Agency)
The National Consumer Agency (NCA) wishes to contract for a specialist provider of contact centre services to assist it in the execution of its operations and statutory functions, mainly in the area of information for consumers in relation to their rights when buying goods and services and also on personal finance. Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=373132. View the procurement »
Mentioned suppliers: Rigneydolphin

2011-12-12 Provision of enquiry & feedback handling services for and on behalf of the NCSS (Health Service Executive)
The National Cancer Screening Service (NCSS) wishes to invite tender submissions from suitably-qualified, equipped and experienced Service provider/s for the provision of enquiry & feedback handling services for and on behalf of the NCSS to commence from July 2012. The initial contract will be awarded for two (2) years with an option to extend for a further two (2) years if deemed appropriate. Service provider/s will provide call, e-mail, online enquiry & feedback handling support services for and on … View the procurement »
Mentioned suppliers: Call Management

2011-12-02 Managed Services (Private Residential Tenancies Board)
PRTB has initiated a Project to outsource its requirements for data management and contact centre services. PRTB’s aim is to provide an efficient, timely and customer centred service for (1) the processing of Registration and Dispute Applications, and payment of associated fees and (2) the interface with its customers to handle daily contact. It is envisaged that the award date for this contract will be in March 2012, and the outsourcing will commence on a phased basis. This Project will require a number … View the procurement »

2011-09-09 Provision of a Managed Telephony Service (Dublin City Council)
This tender is to provide a managed service in relation to Dublin City Council's telephony infrastructure. It also provides for the optional replacement of the existing Nortel/Avaya Call Centre. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=304172. View the procurement »
Mentioned suppliers: Cable and Wireless (Ireland) Ltd.

2011-08-25 Surveying, inspection, QA and related technical services for the Better Energy Homes scheme (Sustainable Energy Authority of Ireland)
The objective of this Invitation to Tender is to appoint an organisation to provide SEAI with a range of survey, inspection and related quality assurance services in accordance with the quality assurance objectives of the respective Better Energy Homes schemes. Full details of services that are required are set out in the Invitation to Tender published on www.etenders.gov.ie. NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at … View the procurement »
Mentioned suppliers: Kerrigan Sheanon Newman

2011-07-20 Framework for the Supply of Managed Print Services to the Public Sector (National Procurement Service)
Managed Print Services is a service offered by an external provider to optimise or manage an organisations document output. Under a MPS, a service provider takes over responsibility and overall management for meeting the Clients organisation’s office printing and imaging needs, including but not limited to, supplying, installing, servicing, and maintaining of equipment and the supply and the installation of consumables of the printing/imaging fleet. Ownership of the equipment remains with the service … View the procurement »
Mentioned suppliers: Bryan S Ryan Limited Ergo Hewlett-Packard Ireland Limited Hibernian Business Equipment Mj Flood Ltd. The Danwood Group Ltd. Xerox (Ireland) Limited

2011-06-28 Student Universal Support Ireland Project (City of Dublin Vocational Education Committee)
Currently there are 66 student grant awarding authorities (County Councils and Vocational Education Committees) in the Republic of Ireland engaged in processing student grant applications, which include new student grant applications and renewals. The recently passed Student Support Act 2011 contained measures to reform the student grant process. Following this, it was recommended to the Minister of Education and Skills that the City of Dublin Vocational Committee be appointed as the single awarding … View the procurement »

2011-06-27 The provision of a managed print solution to the Central Bank of Ireland (Central Bank of Ireland)
The Central Bank of Ireland is seeking a company to provide a managed print / copy / scan solution for the next 3-5 years. The Central Bank will be replacing its base of printers, photocopiers and scanners with this managed solution. Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=257752. The awarding authority has indicated that it will accept electronic responses to this … View the procurement »

2011-06-01 Request for Tender Proposals for the provision of a Managed Print/Copy Service (Institute of Technology Tralee)
The Contracting Authority invites tenders for the provision of a managed in-house print/copy service and associated services (from both softcopy and hardcopy) for the Institute. Further details on the service requirements of the Institute and tender documents for this contract are available for download from the Irish Government Procurement Website www.e-tenders.gov.ie. Closing date for receipt of tender submissions is 12:00 noon on Monday 11.7.2011. NOTE: To register your interest in this notice and … View the procurement »
Mentioned suppliers: Irish Business Systems

2011-04-18 Provision of Helpline Services (Central Bank of Ireland)
The service provider will be required to handle calls from members of the public who require information on Central Bank operations and financial sector regulation on behalf of the Central Bank of Ireland within established parameters; to escalate calls to the Central Bank of Ireland where necessary and to maintain a database of all calls received. These services are currently provided offsite. On occasions, there may be a requirement for a significant ramp-up in services to take account of increased … View the procurement »
Mentioned suppliers: Abtran Limited

2011-04-07 NUIG/CON232/11, Print/Copy Retail Unit and Managed Print/MFP/MFD Devices and Services (National University of Ireland, Galway (NUI Galway-NUIG))
— NUIG/CON232/11, Print/Copy Retail Unit & Managed Print/MFP/MFD Devices & Services, — Lot 1: is for the provision of a fully managed print/copy shop retail operation, — Lot 2: is for the provision of managed print/MFP/MFD devices and services, — Both lots will be provided on-campus and will integrate with existing technology infrastructure and ecommerce solutions augmenting existing services and providing enhanced service levels and value for money to the University, — Please see tender documentation … View the procurement »
Mentioned suppliers: i Supply MJ Flood Ltd

2011-02-18 Supply of outsourcing services to the primary care reimbursement service (Health Service Executive)
The HSE invites expressions of interest from competent service providers who wish to be considered for a tender to provide outsourcing services. The HSE wishes to establish a multi-operator framework agreement, of duration of 3 years with an option to extend for another year. The tender has been divided into 4 lots, covering:- ICT support, maintenance and development- ICT operations, infrastructure administration- hardware support- call centre business process support services. Note: to register your … View the procurement »

2011-01-14 Content commissioning agency services (Tourism Ireland)
Tourism Ireland, the body responsible for marketing the island of Ireland overseas as a tourism destination, seeks the services of a central Content Commissioning Agency. The Content Commissioning Agency will be an over-arching agency that will manage all aspects of content sourcing and generation that Tourism Ireland will require for its online and offline promotional activities. The scope of this content will include (but is not be limited to) photography, print copy, web copy, video, music, social … View the procurement »
Mentioned suppliers: Maxmedia Ireland Limited