The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details are provided in the procurement documents attached to this contract notice.
Deadline
The time limit for receipt of tenders was 2021-02-17.
The procurement was published on 2021-01-13.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision of Contact Management and Business Administration Services
JAN182943-2020”
Products/services: Call centre📦
Short description:
“The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These...”
Short description
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details are provided in the procurement documents attached to this contract notice.
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details are provided in the procurement documents attached to this contract notice.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The proposed contract will be for an initial period of four (4) years. If the services provided are deemed to be satisfactory, the contract may be renewed...”
Description of renewals
The proposed contract will be for an initial period of four (4) years. If the services provided are deemed to be satisfactory, the contract may be renewed twice by the National Transport Authority, at it's sole discretion, with each renewal being for a period or periods of up to 12 months.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-02-17
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-08-16 📅
Conditions for opening of tenders: 2021-02-17
12:00 📅
Complementary information Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them. Any contract award will be subject to a number of preconditions, including production of a current tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurement documents for further information.
Show more Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Qua
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 011-022466 (2021-01-13)
Additional information (2021-02-12) Contracting authority Name and addresses
Postal address: Dun Sceinen, Iveagh Court, Harcourt Lane
Postal town: Dublin 2
Complementary information Original notice reference
Notice number in the OJ S: 2021/S 011-022466
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2021-02-17 📅
Time: 12:00
New value
Date: 2021-02-26 📅
Time: 12:00
Text to be corrected in the original notice
Section number: IV.2.6)
Place of text to be modified: Minimum time frame during which the tenderer must maintain the tender
Old value
Date: 2021-08-16 📅
New value
Date: 2021-08-25 📅
Text to be corrected in the original notice
Section number: IV.2.7)
Place of text to be modified: Conditions for opening of tenders
Old value
Date: 2021-02-17 📅
Time: 12:00
New value
Date: 2021-02-26 📅
Time: 12:00
Source: OJS 2021/S 033-083243 (2021-02-12)
Contract award notice (2021-05-14) Object Scope of the procurement
Short description:
“The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These...”
Short description
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details are provided in the procurement documents attached to the contract notice.
Show more
Total value of the procurement (excluding VAT): EUR 7 495 240 💰
Description
Description of the procurement:
“The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These...”
Description of the procurement
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details are provided in the procurement documents attached to the contract notice.
Show more Award criteria
Quality criterion (name): Transition of services
Quality criterion (weighting): 10
Quality criterion (name): Performance of services
Quality criterion (weighting): 30
Quality criterion (name): Recruitment, training and quality assurance
Quality criterion (weighting): 15
Quality criterion (name): Security of data and business continuity
Quality criterion (name): Key personnel
Quality criterion (weighting): 5
Price (weighting): 30
Procedure Administrative information
Previous publication concerning this procedure: 2021/S 011-022466
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title: Provision of Contact Management and Business Administration Services
Date of conclusion of the contract: 2021-05-07 📅
Information about tenders
Number of tenders received: 7
Name and address of the contractor
Name: SGS Ireland Ld
Postal address: Hazel House Millennium Park
Postal town: Naas
Postal code: W91 PXP3
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 7 495 240 💰
Complementary information Review body
Postal town: Dublin
Postal code: 7
Source: OJS 2021/S 096-251433 (2021-05-14)